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Norm Reeves Genesis of Cerritos

Cerritos, CA

Overview
Reviews
4.7
568 Reviews
Call Dealership (562) 561-2242
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11011 South Street

Cerritos, CA

90703

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Showing 568 reviews

May 16, 2024

The entire team was amazing, I would recommendthem to anyone. Very fast and knew what I wanted. . More

by tracig0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Stephens, Vito Beato, Nate Valenzuela
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May 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you so much for your kind words! We're thrilled to hear that our team provided you with a fast and knowledgeable experience. We appreciate your recommendation and look forward to serving you again in the future!

May 15, 2024

Car is nice, but they shorted us the spare tire kit. It would have been nice if they had informed us that it wasn't there. But that's not how it worked out and they refuse to put one in. More

by rjanderson_714
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Vito Beato
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May 16, 2024 -

Norm Reeves Genesis of Cerritos responded

We apologize for the inconvenience you experienced. If you would like to discuss this matter further please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager.

May 13, 2024

Customer Service was excellent, and seems to care that I was taking care of. Took my car back and they corrected it More

by Bnicholesgranny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez, Vito Beato
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May 13, 2024 -

Norm Reeves Genesis of Cerritos responded

I'm happy thar our service team could rectify the issue that your car was facing, Bnicholesgranny. I thank you for stopping by and look forward to helping you out again. Bill Stephens, General Manager

May 13, 2024

Knowledgeable and courteous staff, great service. I had a great experience and I will recommend the place to my friends. More

by Stalag1Sa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
Report | Print
May 13, 2024 -

Norm Reeves Genesis of Cerritos responded

Glad to hear that your service visit went so well for your car, Stalag1Sa! I appreciate the recommendation to your friends and look forward to helping you in the future. Bill Stephens, General Manager

May 10, 2024

Very attentive and patient. Respectful and willing to listen. Would send friends and family to him. More

by jennysauk
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali Moshtari, Daniel Woo
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May 10, 2024 -

Norm Reeves Genesis of Cerritos responded

Congratulations on your new Genesis vehicle, Jenny! We're happy to hear that Ali and Daniel could help you through the process. Thanks so much, and we really appreciate the awesome feedback!

May 09, 2024

Nice location. Process was fast and got the car in a few hours. One of the smoother processes I experienced More

by sifat
Recommend Dealer
Yes
Employees Worked With
Lisa Lopez, Vito Beato
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May 10, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your positive feedback! We're thrilled to hear that you had a smooth and efficient car-buying experience with us. We appreciate your business and hope you're enjoying your new ride!

May 08, 2024

RvProfessional and on time services. My experience so far has been satisfactory. I have service on Saturdays. More

by Les Friend
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
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May 09, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're delighted to hear that you're satisfied with our service. Your support means the world to us!

May 08, 2024

Great service. Over and above what was expected! Very pleased with Perla in going the extra mile. More

by Paul Chandler
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Perla Avila
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May 09, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're thrilled to hear about your positive experience with Perla. We strive to exceed expectations and appreciate your feedback!

May 07, 2024

$450 for an oil change and tire rotation is way too high. Oil change for synthetic should be $120 and 50 for tire rotation. More

by Tankmkr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle
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May 09, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your feedback. We strive to provide premium service using top-quality materials and trained technicians. We'll certainly take your input into consideration to ensure we're offering competitive pricing while maintaining our high standards. To discuss this further please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager

May 07, 2024

Went with a car issue. Which has nothing to do with thd people who work there. But they took care of me. As always. It is always a painless, smooth experience there. More

by rafael mendoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
Report | Print
May 09, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're glad we could assist you with your car issue and make your experience painless and smooth. We appreciate your continued trust in us!

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