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Norm Reeves Genesis of Cerritos

Cerritos, CA

Overview
Reviews
4.7
565 Reviews
Call Dealership (562) 561-2242
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11011 South Street

Cerritos, CA

90703

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Showing 565 reviews

September 22, 2024

The service staff is always pleasant and helpful. I had a concern about a recent recall and took the car back in for service and they verified all was okay. More

by Bigdub132
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
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Sep 23, 2024 -

Norm Reeves Genesis of Cerritos responded

We appreciate your kind words! We’re here to help anytime and would love to see you back soon.

September 21, 2024

Although the service took so long their service was great. I hope they have more parts in warehouse for saving service time. More

by Swhong65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Predmore
Report | Print
Sep 23, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for the fantastic review! We're looking forward to assisting you again whenever you need us.

September 20, 2024

Very sweet and patient. Explained the service or recall with lots of details . Car was given back on time and loved that she had the loaner ready and super clean. I always l More

by Lissettenajarro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez, Ali Moshtari, Albert Pantoja, Kyle Predmore
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Sep 20, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your wonderful review! We're so glad you enjoyed your experience and look forward to welcoming you back. Please don't hesitate to contact us with any questions!

September 20, 2024

My wife was the one who took the car in, but I delt with the service people by phone and text. I was very satisfied.. More

by Dave.Monson
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Predmore
Report | Print
Sep 20, 2024 -

Norm Reeves Genesis of Cerritos responded

Thanks for the fantastic rating! We're happy to hear we met your expectations. Feel free to reach out anytime—our team is here to help!

September 20, 2024

The overall experience was satisfactory. Angelina and Julian stayed fairly late to help us with the purchase. Thank you! More

by Sean
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian Murillo, Angelina Larres
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Sep 23, 2024 -

Norm Reeves Genesis of Cerritos responded

Your 5-star rating means a lot to us! We’re always here for you and look forward to your next visit.

September 20, 2024

It was a great experience. However they wanted to do a brake fluid replacement and fuel line clean out… my car only had 23000 - so we decline the extra service. More

by Leigh Zimmerman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Predmore
Report | Print
Sep 23, 2024 -

Norm Reeves Genesis of Cerritos responded

We’re delighted you had a great experience! Please don’t hesitate to return for your future automotive needs.

September 19, 2024

Kyle Predmore was exceptionally good with his advice about my vehicle. Kyle delivered my car back to me in a timely manner. More

by Normanandnorman4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Predmore
Report | Print
Sep 20, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for the 5-star review! We're thrilled you had a great experience and look forward to seeing you again soon. Don't hesitate to reach out if you need anything!

September 19, 2024

Kyle is the best one services he explained very carefully and happy with his services pick up and drop me off for get my car Thank you Kyle! More

by seanly45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Predmore
Report | Print
Sep 20, 2024 -

Norm Reeves Genesis of Cerritos responded

We appreciate the 5-star rating! It was a pleasure serving you, and we're here whenever you're ready for your next visit. Have a great day!

September 18, 2024

Service was done on time and correctly Loaner car was ready, and I returned ot same day More

by Blancoedward324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Murillo
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Sep 18, 2024 -

Norm Reeves Genesis of Cerritos responded

Your 5-star review means a lot to us! We look forward to helping you with your future car needs.

September 18, 2024

Terrific reception from Mariela and very knowledgeable. Felt very well taken care of. A little far from me but worth the effort. More

by Traveldennis
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
Report | Print
Sep 19, 2024 -

Norm Reeves Genesis of Cerritos responded

Your 5-star feedback means a lot to us! We're here whenever you're ready for your next visit.

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