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Norm Reeves Genesis of Cerritos

Cerritos, CA

Overview
Reviews
4.7
562 Reviews
Call Dealership (562) 561-2242
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11011 South Street

Cerritos, CA

90703

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Showing 562 reviews

January 30, 2024

Attentive to my scheduled service and prompt with responses. I was satisfied with the level of service provided. More

by holyforest25
Recommend Dealer
Yes
Employees Worked With
Kyle
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Jan 31, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for sharing your positive experience with our service department! We're thrilled to hear that you found our team attentive and prompt. Your satisfaction is our priority, and we appreciate your feedback.

January 30, 2024

Great customer service. Thanks for scheduling the rides to and back to the dealership on time. Kyle's great to work with More

by Betty.Madu
Recommend Dealer
Yes
Employees Worked With
Kyle Predmore
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Jan 31, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your positive feedback! We're thrilled to hear that you had a great experience with Kyle and appreciated our transportation service. We look forward to serving you again in the future. Safe travels!

January 29, 2024

Wonderful Very happy with the service. Diagnosed and repaired the problems with my car without any problems. More

by sghesq
Recommend Dealer
Yes
Employees Worked With
Kyle, Kyle Predmore
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Jul 23, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your wonderful review! We're delighted to hear you had a positive experience with our service team.

January 28, 2024

Everyone was pleasant, knowledgeable and professional. I received prompt service and treated very well. They made me feel welcome but not pressured. More

by chet7
Recommend Dealer
Yes
Employees Worked With
Nate and Vito.
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Jan 30, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you so much for your kind words! We're delighted to hear about your positive experience at our dealership. It's our commitment to provide exceptional service without any pressure, and we appreciate your recognition. We look forward to serving you again in the future.

January 28, 2024

Timely and friendly service. Accurate estimates. Clean facilities Mariela was very helpful and polite. I have been using this service center for all my needs More

by Michaelhmun
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez, Mariela Valdez
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Jan 30, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're delighted to hear about your positive experience with our service center. Our team, especially Mariela, appreciates your trust in us for your automotive needs. We look forward to serving you again in the future.

January 27, 2024

Knowledgeable, plenty of inventory and professional friendly and honest. Genuine, no unusual dealership games. Felt heard and respected. More

by candices
Recommend Dealer
Yes
Employees Worked With
Perla Avila, Perla Avila
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Jan 30, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you so much for your kind words! We're thrilled to hear about your positive experience at our dealership. We strive to provide a knowledgeable and transparent car-buying process while maintaining a friendly and respectful environment. We appreciate your business and look forward to assisting you in the future.

January 27, 2024

Great and quick service The staff was very friendly and courteous Great communication and the loaner was good More

by drpaulyi
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
Jan 30, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're delighted to hear about your positive experience with our team. Your satisfaction is our priority, and we look forward to serving you again in the future.

January 27, 2024

Very professional They were knowledgeable and informative Promised car on time Assured us that if we had anymore problems, it would be taken care of More

by Rosegosano12
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
Jan 30, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're thrilled to hear about your positive experience with our team. If you ever encounter any issues or have further questions, please don't hesitate to reach out – we're here to assist you.

January 26, 2024

Kyle was nice but not honest. Told me Genesis car was driven from Cerritos to SouthBay when we bought it (not true cuz car was there day we bought it). Seemed I got bad rap for bu More

by Ltomasello17
Recommend Dealer
No
Employees Worked With
Kyle
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Jan 30, 2024 -

Norm Reeves Genesis of Cerritos responded

We apologize for any misunderstanding, and I'll address this with our team to ensure better communication in the future. We value your business and hope to have the opportunity to serve you again. If you have any further feedback please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manage

January 23, 2024

Everything went extremely smooth and quickly. I was able to drop off my car, pick up the loaner, and get back home before my scheduled appointment time. More

by bjl6672
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez, Mariela Valdez
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Jan 25, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for sharing your positive experience with us! We're delighted to hear that your service appointment went smoothly and that our loaner program was convenient for you. We appreciate your business and look forward to serving you again in the future.

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