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Norm Reeves Genesis of Cerritos

Cerritos, CA

Overview
Reviews
4.7
562 Reviews
Call Dealership (562) 561-2242
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11011 South Street

Cerritos, CA

90703

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Showing 562 reviews

January 16, 2024

They messed my car up They left glue in my car . It won't come off More

by djmike94601
Recommend Dealer
No
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Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

We're sorry to hear that you had a negative experience working with our service team and we would like to learn more in order to properly address this. Please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager

January 16, 2024

It was easy and smooth. The service department was friendly and helpful and explained everything to me. More

by jgassel1
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez, Mariela Valdez
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Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for taking the time to share your positive experience! We're thrilled to hear that our service department provided friendly and helpful assistance. If you have any further questions or need assistance in the future, feel free to reach out. Safe travels!

January 16, 2024

The experience was really great helped me with the issues I was experiencing. Very attentive to detail More

by cristianmadrid08
Recommend Dealer
Yes
Employees Worked With
Kyle
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Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for sharing your positive experience with us! We're thrilled to hear that our team could assist you and provide excellent service. Your satisfaction is our top priority, and we look forward to serving you again in the future.

January 16, 2024

Great service! !!!A++++ Arrived on time and fulfilled everything that was promised Will recommend to all my friends More

by Marcos5
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez, Mariela Valdez
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Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for choosing our dealership! We're thrilled to hear about your positive experience. We appreciate your recommendation and look forward to assisting you and your friends in the future.

January 15, 2024

It was easy to make a reservation, and I loved that the Kyle was friendly and explained things well. More

by Sarah0721choi
Recommend Dealer
Yes
Employees Worked With
Kyle
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Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for taking the time to share your positive experience! We're delighted to hear that Kyle made your car reservation process easy and enjoyable. We appreciate your kind words and look forward to serving you again in the future. Safe travels!

January 15, 2024

It was good. Just a normal maintenance. Thanks for filling up the washer fluid. Thank you also for letting me come pick it up next day More

by deep5311977
Recommend Dealer
Yes
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Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for choosing our dealership for your maintenance needs! We're delighted to hear you had a positive experience, and we're always here to assist you. Safe travels!

January 15, 2024

Always excellent, treated like family. Mariela always makes the chore of getting your car serviced easier. More

by Midona
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez, Mariela Valdez
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Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you so much for your kind words! We're delighted to hear that Mariela and our team provided you with an excellent experience. We appreciate your trust in us and look forward to serving you like family in the future.

January 15, 2024

Appt on time. Delivery ok No thanks I will continue my relationship with Reeves Genesis More

by donneloe
Recommend Dealer
Yes
Employees Worked With
Kyle
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Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for choosing our dealership and sharing your experience. We appreciate your feedback and look forward to serving you in the future.

January 15, 2024

Honest and attentive personnel. They work very hard and always kept us informed. Nate and Perla went above and beyond any dealership that we have ever dealt with. More

by yena31
Recommend Dealer
Yes
Employees Worked With
Perla Avila, Perla Avila
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Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Nate and Perla provided exceptional service. We appreciate your trust and look forward to serving you again in the future. Safe travels!

January 15, 2024

Good service. Parts delay could be better communicated. Eric was very nice and acommodating in person. More

by kalebsbk
Recommend Dealer
Yes
Employees Worked With
Eric?
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Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for sharing your experience with us! We're thrilled to hear that you appreciated our good service and found Eric to be accommodating. We apologize for any inconvenience caused by the parts delay and will strive to improve communication in the future. We value your feedback!

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