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Norm Reeves Genesis of Cerritos

Cerritos, CA

4.7
568 Reviews

11011 South Street

Cerritos, CA

90703

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Showing 568 reviews

January 13, 2024

Excellent Excellent service comfortable wait room and professional service Competitive pricing and great customer service More

by richshan20
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez, Mariela Valdez
Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed our excellent service, comfortable wait room, competitive pricing, and great customer service. We appreciate your feedback and look forward to serving you again in the future.

January 13, 2024

It was a great experience it was fast and easy and straight to the point. We hit a tough spot, but they worked with us to get the job. Mariana was great she took really good care of us. More

by Goodytoshu
Recommend Dealer
Yes
Employees Worked With
Vito Beato, Vito Beato
Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for sharing your positive experience! We're thrilled to hear that Mariana provided excellent service and that we could make your car-buying process smooth. We appreciate your trust and look forward to serving you in the future.

January 13, 2024

Quality buying experience. Mariana was professional and had a solid understanding of the car. She spent time answering all questions and making sure we understood the car's fea More

by mlbncsbca
Recommend Dealer
Yes
Employees Worked With
Mariana Lopez
Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for sharing your positive experience! We're thrilled to hear that Mariana provided you with a professional and informative buying experience. We appreciate your trust in our dealership. Safe travels in your new car!

January 13, 2024

Very professional and straight forward. I appreciated the straight forward responses from Dean and ease of doing business with him. More

by Dean sandri
Recommend Dealer
Yes
Employees Worked With
Dean Leduc, Dean Leduc
Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you so much for your kind words! We're delighted to hear that your experience with Dean was professional and straightforward. We appreciate your business and look forward to serving you again in the future. Safe travels!

January 13, 2024

I called them twice to make sure they have all the parts for my recall service. But they still didn't have it More

by soonsolhong
Recommend Dealer
No
Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

We apologize for the delay in parts and we understand your frustration. We are actively working to get the parts in and we appreciate your patience. If you would like to discuss this further please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager

January 13, 2024

You guys are awesome! You got me in and out as promised, I didn't have to wait too long. More

by maxvolkman
Recommend Dealer
Yes
Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for the fantastic feedback! We're thrilled to hear that we could provide you with a fast and efficient experience. We appreciate your business and look forward to serving you again in the future.

January 13, 2024

Kyle is very responsive and truly strives to make your experience a good one. And he excels and exceeds every time. More

by kguerrero
Recommend Dealer
Yes
Employees Worked With
kyle
Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you so much for your kind words! We're thrilled to hear about your positive experience with Kyle. We appreciate your trust in our dealership and look forward to serving you again in the future.

December 30, 2023

Everyone at the dealership was very attentive and kind. They made sure to answer all my questions and the experience very comfortable. More

by cuevasjmn
Recommend Dealer
Yes
Employees Worked With
Vito Beato, Vito Beato
Jan 03, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our team provided excellent service and made your car-buying experience comfortable. We appreciate your trust in our dealership.

December 29, 2023

I was not told there would be a holiday party on the day of my scheduled appointment. I almost live an hour away from the dealership and it would've been hard to schedule. More

by Hodges_Demetrius
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez, Mariela Valdez
Jan 03, 2024 -

Norm Reeves Genesis of Cerritos responded

I apologize for any inconvenience caused by the unexpected holiday party overlapping with your appointment. We appreciate your understanding and would be happy to reschedule at your convenience. Thank you for bringing this to our attention. Please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager.

December 29, 2023

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by joo21034
Recommend Dealer
Yes
Employees Worked With
Sky kim
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