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Norm Reeves Genesis of Cerritos

Cerritos, CA

Overview
Reviews
4.7
562 Reviews
Call Dealership (562) 561-2242
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10907 E 183rd St.

Cerritos, CA

90703

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Showing 562 reviews

December 20, 2023

Great experience. Nice loaner! I appreciated the communication from Kyle, and the overall service experience. I booked early, to assure that I could get a loaner. The More

by Scotts7
Recommend Dealer
Yes
Employees Worked With
Kyle Predmore
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Dec 20, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you for sharing your positive experience! We're delighted to hear that Kyle and our team provided excellent service. We appreciate your trust and look forward to assisting you again in the future.

December 20, 2023

Smooth process with good communication Car serviced promptly Just make sure appointment made well in advance if a loaner is needed More

by CNYVINA
Recommend Dealer
Yes
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Dec 20, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you for choosing our dealership! We're delighted to hear your service experience was smooth and communication met expectations. We appreciate your feedback and will certainly work on improving loaner availability with more advanced notice. Safe travels!

December 20, 2023

Good customer service, friendly staff, the rep I worked with was great. Time was too long though to wait More

by jhnsn4
Recommend Dealer
Yes
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Dec 20, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you for sharing your positive experience with our friendly staff and great representative. We appreciate your feedback on wait times and will strive to improve our efficiency for your future visits.

December 20, 2023

Great. Courteous. Free. Great. Courteous. Free. Great. Courteous. Free. Great. Courteous. Free. Great. Courteous. Free. More

by atbad714
Recommend Dealer
Yes
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Dec 20, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you for sharing this great feedback!

December 20, 2023

Every folks of this dealership was super kind Quickly do every services for me So impressive More

by hrdeer
Recommend Dealer
Yes
Employees Worked With
Vito Beato, Vito Beato
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Dec 22, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you for your excellent review! We look forward to working with you again soon!

December 20, 2023

Thorough and efficient. Everything was ready. Good overview of key features, efficient addition of the front license plate holder. More

by eugminohr
Recommend Dealer
Yes
Employees Worked With
Perla Avila, Perla Avila
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Dec 22, 2023 -

Norm Reeves Genesis of Cerritos responded

Thanks for your glowing review! We look forward to serving you again in the future!

December 19, 2023

Everything went to plan My expectations were met and I'll continue to have my car serviced there More

by danieldolenhb
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez, Mariela Valdez
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Dec 20, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you for choosing our dealership! We're thrilled to hear that everything met your expectations. We look forward to providing excellent service for your future car needs.

December 19, 2023

Excellent service. Most requirements filled over the phone before visit to dealership. Really, more words? More

by Adfreitag
Recommend Dealer
Yes
Employees Worked With
Daniel Woo, Daniel Woo
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Dec 20, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're thrilled to hear you had an excellent experience with our phone service. Your satisfaction is our priority, and we appreciate your business.

December 19, 2023

Kyle is the best hands down need more of him , work ethics , kindness an people’s person More

by trusththescale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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Dec 20, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you so much for your kind words! We're thrilled to hear that Kyle provided exceptional service. We appreciate your feedback and look forward to assisting you in the future.

December 19, 2023

Mariela was great. She was prompt, very courteous and knowledgeable, explained the whole process and had my rental ready for me. She texted me as soon as the work was c More

by mohanganapathy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
Report | Print
Dec 20, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you so much for your kind words! We're thrilled to hear about your positive experience with Mariela. We appreciate your business and look forward to serving you again in the future. Safe travels!

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