Norm Reeves Genesis of Cerritos

Mariela is kind and understanding. She takes the time to listen to my concerns and makes sure to remedy the situation in a timely manner. She takes the time to listen to my concerns and makes sure to remedy the situation in a timely manner. More

Very Professional and prompt. It's like a 1 stop shop with Maria taking care of all what's needed and beyond It's like a 1 stop shop with Maria taking care of all what's needed and beyond More

Good service overall. Overall dealership was a friendly and did the job required. Mary was friendly with good communication on status updates on everything. Keeping me inf Overall dealership was a friendly and did the job required. Mary was friendly with good communication on status updates on everything. Keeping me informed on parts ordered, when the parts were arriving, what is being done, and when the car will be ready in advance so that i don't have to contact her for details. Very satisfied with the service and work. Thank you More

Great service department. The service manager Isaac Diaz was super helpful when I wanted to replace my summer tires with all-season tires, and some new wheels. Very easy to The service manager Isaac Diaz was super helpful when I wanted to replace my summer tires with all-season tires, and some new wheels. Very easy to work with. My service writer Kyle Predmore was also very helpful in the process. They also helped me out with getting to and from the dealership as needed. Very good people. More

Mary is always super helpful, very friendly! Genesis provides a high end and VIP experience at their dealership, customer service is great. Genesis provides a high end and VIP experience at their dealership, customer service is great. More

Fast, attentive service. Frequent updates Service rep explained what the issue was clearly and provided details of what was fixed Frequent updates Service rep explained what the issue was clearly and provided details of what was fixed More

Great communication, accommodating and truthful. I wanted an OTD price and they gave it to me and stuck with it. The purchasing time was smooth and quick. I wanted an OTD price and they gave it to me and stuck with it. The purchasing time was smooth and quick. More

Very good and comprehensive I'm so happy to have been helped by the staff there and I will refer them more customers helped by the staff there and I will refer them more customers More

Excellent service Quality product Great experience Knowledgeable sales rep Honest, friendly. Trustworthy, Great company to do business with Knowledgeable sales rep Honest, friendly. Trustworthy, Great company to do business with More