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Norm Reeves Genesis of Cerritos

Cerritos, CA

Overview
Reviews
4.7
562 Reviews
Call Dealership (562) 561-2242
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10907 E 183rd St.

Cerritos, CA

90703

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Showing 562 reviews

November 29, 2023

Great service department. The service manager Isaac Diaz was super helpful when I wanted to replace my summer tires with all-season tires, and some new wheels. Very easy to More

by James N
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Predmore in service, 5 stars, Isaac Diaz
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Nov 29, 2023 -

Norm Reeves Genesis of Cerritos responded

Thanks for shouting out Isaac and Kyle! We appreciate you letting us know how your service experience panned out. Thank you, too, for the five-star review, James!

November 29, 2023

Mary is always super helpful, very friendly! Genesis provides a high end and VIP experience at their dealership, customer service is great. More

by Tamra.Tejada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
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Nov 29, 2023 -

Norm Reeves Genesis of Cerritos responded

Great to hear this review, Tamra! We'll let Mary know and thank you so much for your loyalty and positive feedback.

November 28, 2023

Great communication, accommodating and truthful. I wanted an OTD price and they gave it to me and stuck with it. The purchasing time was smooth and quick. More

by businessmap1
Recommend Dealer
Yes
Employees Worked With
Madison Huttlinger, Madison Huttlinger
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Nov 28, 2023 -

Norm Reeves Genesis of Cerritos responded

It sounds like you had an awesome experience, businessmap1! We appreciate the feedback and your high rating. Thanks so much, and we look forward to seeing you in the future. Congratulations on your Lexus!

November 28, 2023

Fast, attentive service. Frequent updates Service rep explained what the issue was clearly and provided details of what was fixed More

by Duyvu81293
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez, Mariela Valdez
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Nov 28, 2023 -

Norm Reeves Genesis of Cerritos responded

We're happy that you had such a fantastic experience when visiting us for service, Duyvu81293. Thanks for the five stars, and we look forward to seeing you in the future.

November 28, 2023

Your automated phone system is absolutely intolerable and likely won't return because of it. That's all that needs to be said More

by frank@lobassopackaging.com
Recommend Dealer
No
Employees Worked With
Mariela Valdez, Mariela Valdez
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Nov 28, 2023 -

Norm Reeves Genesis of Cerritos responded

I appreciate you letting me know about the phone system issues you experienced when attempting to call the dealership, so that we can rectify them. Please reach out to me at 562-405-3505 or at Bill.Stephens@normreeves.com with any further concerns. Thank you. -Bill Stephens, General Manager

November 28, 2023

Very good and comprehensive I'm so happy to have been helped by the staff there and I will refer them more customers More

by geraldobascombe
Recommend Dealer
Yes
Employees Worked With
Multiple people Alex?
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Nov 28, 2023 -

Norm Reeves Genesis of Cerritos responded

We're pleased that your service experience was satisfying, Geraldo! Thank you, and we appreciate the five stars as well as the customer recommendations.

November 28, 2023

Appreciate communications regarding time to arrive with loaner car, arrival of my car at dealership, and timing of return of my car to home More

by Skatescore
Recommend Dealer
Yes
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November 28, 2023

My experience with Norm Reeves has been amazing They are very nice and professional I would recommend them More

by Sday365
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez, Mariela Valdez
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Nov 29, 2023 -

Norm Reeves Genesis of Cerritos responded

That's so great to hear, Sday365! We're happy when we hear that we've satisfied a customer with our service. Thanks so much!

November 28, 2023

Excellent service Quality product Great experience Knowledgeable sales rep Honest, friendly. Trustworthy, Great company to do business with More

by lastcut
Recommend Dealer
Yes
Employees Worked With
Ernesto Ramos, Ernesto Ramos
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Nov 29, 2023 -

Norm Reeves Genesis of Cerritos responded

Wow! Thanks for all the compliments, lastcut! We appreciate the feedback and strive to make our customers happy. Thank you again!

November 28, 2023

The service here is always great! They made it hassle free and easy for me. Everyone is always accommodating and friendly More

by Besparza411
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez, Mariela Valdez
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Nov 29, 2023 -

Norm Reeves Genesis of Cerritos responded

We're so pleased that you've had such great experiences at our service center, Besparza411. We thank you for the five stars and hope to see you again.

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