Norm Reeves Genesis of Cerritos

My experience with Norm Reeves has been amazing They are very nice and professional I would recommend them very nice and professional I would recommend them More

Very good and comprehensive I'm so happy to have been helped by the staff there and I will refer them more customers helped by the staff there and I will refer them more customers More

Your automated phone system is absolutely intolerable and likely won't return because of it. That's all that needs to be said likely won't return because of it. That's all that needs to be said More

Fast, attentive service. Frequent updates Service rep explained what the issue was clearly and provided details of what was fixed Frequent updates Service rep explained what the issue was clearly and provided details of what was fixed More

Great communication, accommodating and truthful. I wanted an OTD price and they gave it to me and stuck with it. The purchasing time was smooth and quick. I wanted an OTD price and they gave it to me and stuck with it. The purchasing time was smooth and quick. More

Kyle is always great Kyle is always great and dealership is so clean and nice is so clean and nice More

The overall service has been very bad, particularly this time. First off the loaner car we were given was dangerous to drive. The front 2 tires were at 30psi and the rear tires were at 26psi! We were alerte time. First off the loaner car we were given was dangerous to drive. The front 2 tires were at 30psi and the rear tires were at 26psi! We were alerted though the car 2 days after receiving it. The maintenance service warning was also on the entire time Communication has been very bad. When I called the service department they claimed that we had spoken on November 1st, even though I have not spoken to Genesis in months. They also said are parts came in even though we never ordered anything. We were never told about the recall after our last service, didn't know any info on the recall, and were never notified of it either. We had our car serviced because of a check engine light and our car was returned without it ever being addressed. They said the parts are on back order. My front right side parking sensor was also never addressed even though I asked them to check it. Also there was no communication on when our car would be returned and what was being worked on. Finally, the valet and or service department changed both of our memory seats. I don't understand why they would do that. It's a minor inconvenience but speaks to the overall service. I wouldn't expect this level of service with Hyundai let alone Genesis. I am genuinely concerned to use their service department in the future. I will likely try a different Genesis dealer in the hopes that the service quality is better. The only reason I gave 2 stars instead of 1 is because I do appreciate the valet/loaner car. More

Arrived on time and completed the service within the expected timeframe. My only suggestion is to maybe provide a courtesy reminder text the day before the scheduled visit. expected timeframe. My only suggestion is to maybe provide a courtesy reminder text the day before the scheduled visit. More