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Norm Reeves Genesis of Cerritos

Cerritos, CA

Overview
Reviews
4.7
568 Reviews
Call Dealership (562) 561-2242
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11011 South Street

Cerritos, CA

90703

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Showing 568 reviews

November 19, 2023

The financing was not explained to my satisfaction. Julian did go over the features of the car thoroughly More

by bobnuccio
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vito Beato, Julian Murillo
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Nov 21, 2023 -

Norm Reeves Genesis of Cerritos responded

We apologize for any confusion with the financing, but are glad to hear that Julian provided a thorough overview of the car's features. If you have any further questions please reach out to our team.

November 19, 2023

Perla was a joy to work with. Pedro could’ve been a bit more transparent about pricing. The sales manager was very knowledgeable about all the car’s details. Thank you!! More

by lasergoddess
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vito Beato, Benjy Brown, Perla Avila, Pedro Gonzalez
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Nov 21, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you for your feedback! We're glad to hear that you had a positive experience with Perla and our knowledgeable sales manager. We'll make sure to address any pricing transparency concerns moving forward. We appreciate your business!

November 19, 2023

The staff at Norm Reeves Genesis of Cerritos is always so nice and helpful. Everything is always completed in a timely fashion. More

by Deandradds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Lingao, Mariela Valdez
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Nov 20, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our staff at Norm Reeves Genesis of Cerritos. We appreciate your business and look forward to serving you again in the future.

November 18, 2023

Great service representative explaining what service would be provided. All work done timely and vehicle was received washed and interior clean. More

by Leonardnavarro12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Predmore, Ernesto Ramos
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Nov 20, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're delighted to hear that you had a positive experience with us. Your satisfaction is our priority, and we look forward to serving you again in the future.

November 18, 2023

Combined with Hyundai and when you have an elevated car the service should match the car. No introduction. No acknowledgment of appointment. No acknowledgment of prior service or patronage. More

by Brents360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Lingao, Perla Avila, Nate Valenzuela
Report | Print
Nov 20, 2023 -

Norm Reeves Genesis of Cerritos responded

Brent, we're sorry to hear that you had a negative experience working with us. We strive to provide every customer with friendly, top-notch service and we apologize if this was not your experience. Please reach out to me Bill Stephens, General Manager at my phone number 562-405-3505 or email at bill.stephens@normreeves.com to discuss this further. Thank you.

November 16, 2023

Always clean and the service staff is friendly and professional. I have had my G80 for 2 years and have had the same experience every time. More

by Alston_Flowers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
Report | Print
Nov 17, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're delighted to hear that you've consistently had a positive experience with our service team and that your G80 has been well taken care of for the past 2 years. We appreciate your continued trust in our dealership.

November 15, 2023

Norm Reeves Genesis of Cerritos is in an easily accessible location and service was attentive. Madison H. was friendly, knowledgeable, quick and exactly what all sales people should be like, determ More

by linda.bonilla5
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali Moshtari, Madison Huttlinger
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Nov 15, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you, Madison H., for your kind words! We're delighted to hear about your positive experience at Norm Reeves Genesis of Cerritos. Providing excellent customer service is our top priority, and we're always here to help you find the best deals. We appreciate your support!

November 14, 2023

Efficient, got a good deal. Was treated fairly and with respect. Highly recommend. Overall a very good experience More

by carlo.m.manookian
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Perla Avila, Mark Limon
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Nov 15, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're thrilled to hear about your positive experience with us. We appreciate your recommendation and look forward to serving you again in the future.

November 13, 2023

Genesis of Cerritos have knowledgable and friendly staff who do there best to provide excellent customer service. More

by Drooskee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle V. , Mariela Valdez
Report | Print
Nov 15, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our knowledgeable and friendly staff. Your satisfaction is our top priority.

November 12, 2023

All went well. It will be nice when Genesis has there own dealership I was happy with the service More

by hastypatty
Recommend Dealer
Yes
Report | Print
Nov 13, 2023 -

Norm Reeves Genesis of Cerritos responded

We're glad to hear that everything went well with your service experience. Your anticipation for a dedicated Genesis dealership is noted, and we're pleased to know you were happy with the service we provided.

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