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Norm Reeves Genesis of Irving

Irving, TX

Overview
Employees
Reviews
Vehicles
4.0
57 Reviews
Norm Reeves Genesis Irving has proudly and confidently met the needs of many drivers across Irving, Dallas, and Grand Prairie, TX, for several decades. That's still the case today, as we aim to put you behind the wheel of a thrilling Genesis, offer financial guidance, and expert maintenance and repairs.
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1830 E Airport Fwy

Irving, TX

75062

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Showing 57 reviews

May 22, 2025

CLEAN EFFICIENT AND FAST EASY CHECK IN AND CHECK OUT WIT ALL SERVICES I REQUESTED PERFORMED More

by LESTEROG2
Recommend Dealer
Yes
Employees Worked With
SULLIVAN
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May 22, 2025 -

Norm Reeves Genesis of Irving responded

You made our day, Lester! ✨ We love hearing that we hit the mark on speed and service. Glad we could make your check-in and check-out a breeze!

May 22, 2025

This was a great experience for me at the dealership and they cleaned my vehicle very nice thanks!!! More

by billymason911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
He name was Scully !
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May 21, 2025

Customer service rep met me at my car told him I was an hour early. Could he fit me in , he could He kept me informed of the status of my work and everything done and I quick manner More

by wtfields
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
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May 22, 2025 -

Norm Reeves Genesis of Irving responded

We're glad our team could fit you in early and accommodate your schedule! We always want our customers to feel like a priority, and it's great to know that came across. Your satisfaction matters. Thank you.

May 20, 2025

I was pleased with the overall experience. Everyone I came in contact with was kind and courteous. The work performed was done in a timely manner and the shuttle service was excellent. More

by rdsas
Recommend Dealer
Yes
Employees Worked With
Kenneth
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May 20, 2025 -

Norm Reeves Genesis of Irving responded

Kindness, courtesy, and a shuttle that’s quicker than a coffee run—that’s our recipe for a winning visit! 🚐✨ Thanks for letting Norm Reeves Genesis of Irving set the bar high. We look forward to continuing to partner with you in the future.

May 16, 2025

The service advisor was great. ..and courteous. Carr was clean and smelling good when I pick it back up More

by EMAIL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth DEMAREST
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May 19, 2025 -

Norm Reeves Genesis of Irving responded

We're glad that our team delivered a service experience that felt (and smelled!) great. It's always our goal to deliver efficient service that puts customers first. Thank you!

May 16, 2025

Great service. Informative. Professional! Sully was completely transparent and friendly. Glad to have my vehicle serviced there. More

by brittinirob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sully
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May 19, 2025 -

Norm Reeves Genesis of Irving responded

Sully has a knack for blending friendliness and information into one amazing package. Thanks for sharing your review on your recent service visit, and the next time you need our help, please feel free to check out our online scheduling tool.

May 16, 2025

Valet service on my EV was fantastic! Had the car picked up, serviced and returned (with a loaner car left for me to use) in just a few hours. More

by NewCudtomer
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Stapleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2025 -

Norm Reeves Genesis of Irving responded

Such a pleasure to help you keep your EV in top shape! We're happy that everything was quick and easy, especially since this was your first experience. We will always roll out the red carpet for you!

May 08, 2025

Lack of communication. Outright lied about our interactions. A few sentences are not enough to go into how bad it was More

by Carterbyron
Recommend Dealer
No
Employees Worked With
Stephen Lake
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May 09, 2025 -

Carterbyron responded

When I dropped off my car I was told that I might get it back the same day but if they had to order a part and it might be a few days. I called back at the end of the day since I had not heard from anyone and at this time I was told that they would not even look at my car for a few days. I asked about a loaner car and I was told that I had declined a loaner which was an outright lie. It was never discussed. I waited a few days and I still had not heard anything from the dealership so I called and I asked if my car would be ready that day and no one could answer my question. This was a Friday. I called back on Saturday because I was supposed to go out of town and no one could tell me if my car would be completed by Saturday. I had to cancel my trip. I called back on Monday again and at this time I was told that a part was ordered and it would be at the dealership on Wednesday.I asked about a loaner car and I was told that I had to have Valet service to get a loaner car. I went and picked up my car Monday because I couldn’t wait any longer before I went out of town to visit my sick mother. I received my car and the dealership did not put my car back together from where they had removed covers to get to the AC area. I was told that I would be contacted when the part came in and that I didn’t have to make an appointment since I had been waiting so long. Wednesday came and went with no update. I finally contacted the parts department myself in Friday and was told that my part was in. I asked when did it arrive and I was told this past Wednesday. I talked to someone in the service department afterwards and they said that I could not get my car repaired for over two weeks. After I explained what was going on the person said that they could get me in two days earlier than I was told when we started the conversation. The person told me that they needed to confirm the appointment and they would call me right back. Of course I didn’t hear from anyone else the rest of the day. I called back in Saturday and I got a different person. This person told me that I didn’t have an appointment scheduled for two weeks in the future. I asked about a loaner car again and was told that I had to wait until when I brought my car in to see if they had a loaner car and that I couldn’t make arrangements before I came in. On Tuesday, Stephen finally informed me that my part was in almost a week after it had arrived. I told him that I would be bringing my car in on Thursday and that I had to have it back by Friday. When I brought my car in on Thursday, luckily Stephen was not there so Kevin assisted me. Kevin provided great service. He provided me with a loaner and texted me that afternoon to let me know my car was fixed. I finally got my car back on Friday. I could have had my car fixed a week earlier if Stephen had just let me know the part had arrived. The only good part of this experience was the time Kevin was my service rep. I owned an Acura before this Genesis and I never had service anywhere near as inadequate as this. It became comical by how bad the service was until Kevin took over. If this is an example of the service here, this place will be out of business soon. Very unprofessional.

May 09, 2025 -

Carterbyron responded

The service was absolutely horrible. Very unprofessional.

May 13, 2025 -

Norm Reeves Genesis of Irving responded

Hello, we're very sorry to hear that your recent experience left you feeling this way. We care about the experience of our customers and would like the chance to speak to you about what happened. Please contact our Service Manager, Kenneth Demarest, at kenneth.demarest@normreeves.com.

May 16, 2025 -

Carterbyron responded

This was an absolutely terrible experience.

May 03, 2025

No loaner car available;waited over one hour after scheduled appointment time before my car was taken back to a service bay; customer waiting area not up to standards for a supposedly high end brand l More

by rsachson
Recommend Dealer
No
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May 05, 2025 -

Norm Reeves Genesis of Irving responded

Hello, we're sorry to hear that your recent service visit did not meet your expectations, and would like the chance to discuss your honest feedback. If you're willing, please contact our Service Manager, Ken Demarest, at Kenneth.demarest@normreeves.com. We appreciate you taking the time to leave your honest feedback and hope to regain your confidence.

May 02, 2025

Kevin is very helpful and super knowledgeable about the vehicle! He will make an amazing sales person.???? More

by demarcowells
Recommend Dealer
Yes
Employees Worked With
Kevin, Genesis Service
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May 05, 2025 -

Norm Reeves Genesis of Irving responded

Kevin’s knowledge is firing on all cylinders! Thank you for recognizing his passion and expertise. We know he will appreciate it. If you ever need another excellent service visit with Kevin, check out our online service scheduler.

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