Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Norm Reeves Genesis of Irving

Irving, TX

Overview
Employees
Reviews
Vehicles
4.3
145 Reviews
Norm Reeves Genesis Irving has proudly and confidently met the needs of many drivers across Irving, Dallas, and Grand Prairie, TX, for several decades. That's still the case today, as we aim to put you behind the wheel of a thrilling Genesis, offer financial guidance, and expert maintenance and repairs.
Contact Dealership

1830 E Airport Fwy

Irving, TX

75062

Directions

By Type

Showing 145 reviews

May 22, 2025

CLEAN EFFICIENT AND FAST EASY CHECK IN AND CHECK OUT WIT ALL SERVICES I REQUESTED PERFORMED More

by LESTEROG2
Recommend Dealer
Yes
Employees Worked With
SULLIVAN
Report | Print
May 22, 2025 -

Norm Reeves Genesis of Irving responded

You made our day, Lester! ✨ We love hearing that we hit the mark on speed and service. Glad we could make your check-in and check-out a breeze!

May 21, 2025

Customer service rep met me at my car told him I was an hour early. Could he fit me in , he could He kept me informed of the status of my work and everything done and I quick manner More

by wtfields
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
Report | Print
May 22, 2025 -

Norm Reeves Genesis of Irving responded

We're glad our team could fit you in early and accommodate your schedule! We always want our customers to feel like a priority, and it's great to know that came across. Your satisfaction matters. Thank you.

May 20, 2025

I was pleased with the overall experience. Everyone I came in contact with was kind and courteous. The work performed was done in a timely manner and the shuttle service was excellent. More

by rdsas
Recommend Dealer
Yes
Employees Worked With
Kenneth
Report | Print
May 20, 2025 -

Norm Reeves Genesis of Irving responded

Kindness, courtesy, and a shuttle that’s quicker than a coffee run—that’s our recipe for a winning visit! 🚐✨ Thanks for letting Norm Reeves Genesis of Irving set the bar high. We look forward to continuing to partner with you in the future.

May 16, 2025

Valet service on my EV was fantastic! Had the car picked up, serviced and returned (with a loaner car left for me to use) in just a few hours. More

by NewCudtomer
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Stapleton
Report | Print
May 19, 2025 -

Norm Reeves Genesis of Irving responded

Such a pleasure to help you keep your EV in top shape! We're happy that everything was quick and easy, especially since this was your first experience. We will always roll out the red carpet for you!

May 16, 2025

The service advisor was great. ..and courteous. Carr was clean and smelling good when I pick it back up More

by EMAIL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth DEMAREST
Report | Print
May 19, 2025 -

Norm Reeves Genesis of Irving responded

We're glad that our team delivered a service experience that felt (and smelled!) great. It's always our goal to deliver efficient service that puts customers first. Thank you!

May 16, 2025

Great service. Informative. Professional! Sully was completely transparent and friendly. Glad to have my vehicle serviced there. More

by brittinirob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sully
Report | Print
May 19, 2025 -

Norm Reeves Genesis of Irving responded

Sully has a knack for blending friendliness and information into one amazing package. Thanks for sharing your review on your recent service visit, and the next time you need our help, please feel free to check out our online scheduling tool.

May 03, 2025

No loaner car available;waited over one hour after scheduled appointment time before my car was taken back to a service bay; customer waiting area not up to standards for a supposedly high end brand l More

by rsachson
Recommend Dealer
No
Report | Print
May 05, 2025 -

Norm Reeves Genesis of Irving responded

Hello, we're sorry to hear that your recent service visit did not meet your expectations, and would like the chance to discuss your honest feedback. If you're willing, please contact our Service Manager, Ken Demarest, at Kenneth.demarest@normreeves.com. We appreciate you taking the time to leave your honest feedback and hope to regain your confidence.

May 02, 2025

Kevin is very helpful and super knowledgeable about the vehicle! He will make an amazing sales person.???? More

by demarcowells
Recommend Dealer
Yes
Employees Worked With
Kevin, Genesis Service
Report | Print
May 05, 2025 -

Norm Reeves Genesis of Irving responded

Kevin’s knowledge is firing on all cylinders! Thank you for recognizing his passion and expertise. We know he will appreciate it. If you ever need another excellent service visit with Kevin, check out our online service scheduler.

May 01, 2025

I waited for my car to get a software update. It took much less time than estimated, so I was very appreciative. The service guy was great and very knowledgeable. Most important….he made me fe More

by SKL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Flores
Report | Print
May 01, 2025 -

Norm Reeves Genesis of Irving responded

It was a pleasure helping you with your electrifying new Genesis GV70! We hope it sparks joy every time you hit the road. Is there anything else you need from us? Don't hesitate to contact us now or in the future.

April 30, 2025

Stephen Lake welcomed me upon entering the office and explained the entire process in detail. He was courteous and professional. Waited for my battery to be replaced and the entire experience was great. More

by jack_woo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Lake
Report | Print
May 01, 2025 -

Norm Reeves Genesis of Irving responded

We’re buzzing that Stephen’s service was fully charged with professionalism! Thank you, Jack, for sharing this praise. It was a pleasure to handle your battery service, and we're amped up to deliver more wonderful experiences!

1
...
9
10
11
...
15