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Norm Reeves Genesis of Irving

Irving, TX

Overview
Reviews
Vehicles
4.2
111 Reviews
Norm Reeves Genesis Irving has proudly and confidently met the needs of many drivers across Irving, Dallas, and Grand Prairie, TX, for several decades. That's still the case today, as we aim to put you behind the wheel of a thrilling Genesis, offer financial guidance, and expert maintenance and repairs.
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1830 E Airport Fwy

Irving, TX

75062

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Showing 111 reviews

October 03, 2025

Friendly and professional. My husband was sick so they worked with me to get the car fixed and back to me fast! More

by Iowasusanj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t remember
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Oct 06, 2025 -

Norm Reeves Genesis of Irving responded

Hi there, we're thrilled to hear that our team was able to work with your family's schedule when you needed it most. Our mission is simple: to get the job done so you can get back to doing what you love. We're glad we succeeded. Please come back anytime!

October 01, 2025

Friendly, efficient service staff that kept me up to date on status of my vehicle. More

by heathertg56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember names
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Oct 02, 2025 -

Norm Reeves Genesis of Irving responded

The leaves may be falling, but our service standards stay high! Like a crisp fall breeze, it sounds like our team made your visit smooth and refreshing. We’re glad you felt well taken care of, Heather. If there's anything else we can do for you, please don't hesitate to let us know. Thank you.

October 01, 2025

Extremely appreciative of the Valet Service, the ability to escalate my repair since my AC was out, and getting me a loaner that was similar to my car that made it an easy experience for me. Everyone was ex More

by Louisedaley2
Recommend Dealer
Yes
Employees Worked With
Natalie, Sully and driver Mahomad
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Oct 02, 2025 -

Norm Reeves Genesis of Irving responded

From valet to loaner to AC repair, your service visit was a flawless playlist of convenience and care! We’re thrilled you enjoyed the harmony of our team’s work. Thanks for sharing the rhythm of a great experience!

October 01, 2025

Excellent valet service, car care and customer service. The representative on the phone are very professional and proficient. More

by Ivysjk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natalie
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Oct 02, 2025 -

Norm Reeves Genesis of Irving responded

We’re glad our valet team could roll out the red carpet for you! Thank you for noticing the care and professionalism throughout your visit. If you really enjoyed your time with us, we hope you'll consider recommending us to others.

October 01, 2025

The staff was every bit of professional you can get from any staff from the beginning to the end. More

by chrisjgeorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Vasquez
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Oct 02, 2025 -

Norm Reeves Genesis of Irving responded

Professional service from beginning to end? That’s the VIP experience we aim to deliver! Thanks for taking the time to share your feedback. Our team always aims to provide first-class service to every guest.

September 30, 2025

Two hours oil change is unreasonable. Told $124 and had hidden charge of extra $12. More

by Ronnie Todd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob Shotwell
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Sep 30, 2025 -

Norm Reeves Genesis of Irving responded

Ronnie, we hear your concerns and apologize for the wait you experienced. We strive for transparency and efficiency, and we want to ensure that every question you have is addressed. Please reach out to our Service Manager, Kenneth Demarest, at Kenneth.demarest@normreeves.com at your convenience so we can review your visit together.

September 27, 2025

My car was in the shop for 3 weeks to replace a wheel. Communication is very poor from this dealership. They were supposed to just replace my wheel and use the same tire. But they ended up throwing out th More

by JT24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Natalie
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Sep 29, 2025 -

Norm Reeves Genesis of Irving responded

We regret to hear that your recent experience was disappointing, as we strive for 5-star service at all times. We'd appreciate the opportunity to discuss the situation and explore ways to make it up to you. Please get in touch with our Service Manager, Kenneth Demarest, at Kenneth.demarest@normreeves.com. Thank you.

September 15, 2025

Has always treated me right every time I've had to go there. This is my second Genesis initially had a G80 and stepped it up a level to a G90 and my service at this location is absolutely amazing. So gla More

by fleming45.rf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Sullivan
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Sep 16, 2025 -

Norm Reeves Genesis of Irving responded

From the G80 orbit to the G90 constellation, your Genesis journey keeps reaching new heights. We’re over the moon that our service team has made each stop amazing. Thank you for making our dealership your home in the Genesis galaxy.

September 11, 2025

Excellent service from Z, Emily and the Finance Manager. And very dealership. Friendly staff and amazing customer service. More

by abdulshah989
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Z, and Emily
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Sep 12, 2025 -

Norm Reeves Genesis of Irving responded

Z set the tempo, Emily hit the perfect notes, and the Finance Manager brought the finale. A flawless performance all around! Thanks for the applause. We're grateful to have amazing guests like you cheering us on, and we'll be here for your future needs.

August 29, 2025

The vehicle was serviced in a timely manner and I was kept apprised of progress. More

by dgday
Recommend Dealer
Yes
Employees Worked With
Kenny
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Sep 02, 2025 -

Norm Reeves Genesis of Irving responded

Kenny ran a tight ship, getting your service in tune and keeping you in the loop. We love that the tempo felt smooth from check-in to pickup. We’ll have Kenny on the podium if you ever need an encore.

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