Norm Reeves Genesis of Irving

I had my car serviced. I didn't have to wait, and Stephen had my car detailed without me asking. I didn't have to wait, and Stephen had my car detailed without me asking. More

Great customer service and very attentive to the customer needs.. Great access to the company. customer needs.. Great access to the company. More

No problem with this service But I was set up for a loner They told me it would only take about an hour and a half So I waited And it took four and a half hours I asked him not to touch my wheels rotate them They told me it would only take about an hour and a half So I waited And it took four and a half hours I asked him not to touch my wheels rotate them they did it anyway did not put them back on right and I had to go pay to get a rebalance and set right again and actually left the lug nuts loose on one of the wheels we had to turn around and come back More

Am not 100% sure I met Daniel so prefer not to rank. Could have been a handshake introduction but am not positive. The overall experience was very positive, and I am pleased with my decision. Could have been a handshake introduction but am not positive. The overall experience was very positive, and I am pleased with my decision. There were some features of the car that I expected that were not there once I got the car home and did several hours of tutorials to understand the functions of the car, but am assured updates on items I am seeking are coming via updates during the term of my lease. Wireless Apple Car Play should absolutely be standard; the ability to set defaults for 1 pedal driving and Sport Mode without setting these up every time I start the car is also expected in a car of this price and quality. I look forward to getting these features with updates. Perhaps consider disclosing what is available and not available for those who are trading in Teslas as a recommendation for improvement to reduce time wasted for orientation to the vehicle. My decision would not have changed but would have loved to save time from calling, texting, and watching YouTube videos to troubleshoot features that ended up not being available. The finance/leasing process was excellent, and my salesperson was excellent. I only add these comments for improvement for what should be expected for this level of car, which I know is beyond the control of the dealership. More

Was told it would take 60 minutes to do the 8k service and was closer to three hours. Also when I booked the appointment no one mentioned valet service for drop off and was closer to three hours. Also when I booked the appointment no one mentioned valet service for drop off More

Great service department. I always enjoy my stay while waiting for my service to be completed. Nathan Smallwood I always enjoy my stay while waiting for my service to be completed. Nathan Smallwood More

Quan was so helpful and responsive. Thanks for a great experience! Easy, quick and painless! Thanks for a great experience! Easy, quick and painless! More

Very nice& good service very helpful and good service person good morning I m happy person good morning I m happy More

Very poor communication. Could never get feedback on my car’s progress. Couldn’t get a return call or text after many tries. Never much explanation of the work being done. Could never get feedback on my car’s progress. Couldn’t get a return call or text after many tries. Never much explanation of the work being done. More

No communication, my car sat for 12 days (later found out was already “diagnosed”) but it took me going up there and asking for my car back for me to get answers. Don’t call cause the service advisors never was already “diagnosed”) but it took me going up there and asking for my car back for me to get answers. Don’t call cause the service advisors never return calls. Then received my car with a interior trim piece broken. However I won’t be going back even for the trim, I don’t trust the techs they have working on my Genesis. would not recommend. Bad diagnosis on the technicians end, even when I stated what the exact problem was (since I’m a tech myself but car is under warranty so I can’t touch it.) More