Norm Reeves Genesis of Irving

Theo helped us find the perfect car for my wife. He answered all our questions and took excellent care of us through the whole buying process. We highly recommend! He answered all our questions and took excellent care of us through the whole buying process. We highly recommend! More

I went in for an oil change and 4 wheel alignment. I asked for the total beforehand and he showed me the total which was $307 without parts (He didn't explain that if they add the parts there would be I asked for the total beforehand and he showed me the total which was $307 without parts (He didn't explain that if they add the parts there would be an additional charge and he also never told me that if the oil change needed 'parts' that they were going to add it on automatically without letting me know. When I got there after service was done the total was $398, then after accepting the charges he bumped it down to $340. With that being said the reason I gave a score of 1 is because if your going to add an additional service for $100 you should at least have the courtesy to let the owner of the car know beforehand. I'm also not sure what 'parts' I needed for my oil change. I previously lived in Georgia with the same car and every time I went to the dealership for an oil change they never mentioned anything about 'parts' for an oil change. More

I would buy my next Genesis at Norm Reeves Genesis of Irving that will. Be 3 Irving that will. Be 3 More

Great sales and finance staff on the Genesis side. Both Bret and Brian were kind, courteous, and did their best to help me have a positive experience. Both Bret and Brian were kind, courteous, and did their best to help me have a positive experience. More

Fast service , I really appreciate it thank you very much.. I am looking forward to for next service much.. I am looking forward to for next service More

Easy to work with, transparent, in and out in less than an hour with my new car. an hour with my new car. More

Anxious to help and please. We were approached 3 times after we drove into the bay. (w/o an appointment) we mentioned Steve Lake, they let him know we were there and another 2 p We were approached 3 times after we drove into the bay. (w/o an appointment) we mentioned Steve Lake, they let him know we were there and another 2 polite men checked to make sure we had been helped. Steve escorted us to the waiting area, made us comfortable and tended to our fob order and programing in a timely fashion and we were on our way home. 5 More

UNDER NEW MANGEMENT AND SO FAR THEY'RE DOING GREAT JOB IN THE SERVICE CENTER THE SERVICE CENTER More

Car warranty not don’t properly and had to take it back for fixing. Long wait to get checked and loaner car provided. Very courteous staff although seems short staffed for fixing. Long wait to get checked and loaner car provided. Very courteous staff although seems short staffed More

They took my car for servicing and said oil change is not needed, they didn't even reset the servicing reminder on the car. My car still says service due -5 days and they didn't even wash the vehicle and I f needed, they didn't even reset the servicing reminder on the car. My car still says service due -5 days and they didn't even wash the vehicle and I forgot a key fob in the loaner car and they don't even pick the calls More