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Norm Reeves Genesis of Irving

Irving, TX

Overview
Employees
Reviews
Vehicles
4.3
145 Reviews
Norm Reeves Genesis Irving has proudly and confidently met the needs of many drivers across Irving, Dallas, and Grand Prairie, TX, for several decades. That's still the case today, as we aim to put you behind the wheel of a thrilling Genesis, offer financial guidance, and expert maintenance and repairs.
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1830 E Airport Fwy

Irving, TX

75062

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Showing 145 reviews

November 04, 2025

We had a stumble with pricing early on. However, Norm Reeves Genesis rallied to get my business and having after taking a flight to buy my BEAUTIFUL GV80 I wasn't disappointed with the team More

by coreymcveay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Malik, Rory
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Nov 05, 2025 -

Norm Reeves Genesis of Irving responded

Welcome to the Norm Reeves Genesis Frequent Flyer Club, Corey! Malik and Rory were your seasoned flight attendants, guiding you to your GV80 with precision, knowledge, and a friendly touch. We look forward to being your destination again for your next Genesis flight. Thank you!

October 23, 2025

The service dept. was great and explained everything to me before starting the service appt. and even let me use a manufacturer coupon towards my service costs. More

by fryejulius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Demarest
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Oct 24, 2025 -

Norm Reeves Genesis of Irving responded

Now that’s what we call a sweet service visit! Our team always aims to mix clear communication with a sprinkle of savings. Thanks for trusting our crew. It is the ultimate cherry on top!

October 20, 2025

No one likes buying a car because you have to deal with all the haggling and back and forth negation. NOT so with Norm Reeves! Great experience - highly recommend! More

by crollen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick volcy
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Oct 21, 2025 -

Norm Reeves Genesis of Irving responded

Step right up! Your car-buying adventure was all fun and no juggling acts. It is fantastic to hear the team turned what’s usually a high-wire negotiation into an effortless ride on the Ferris wheel of great deals. Thanks for coming along to the show!

October 19, 2025

Great rapport upon coming out to the car. Answered all my questions. Quick service - almost to the minute on timing quoting it would take for me to wait. More

by staceyj_moore
Recommend Dealer
Yes
Employees Worked With
Kenny
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Oct 20, 2025 -

Norm Reeves Genesis of Irving responded

That's service down to the pit-stop second! Our team loves delivering tune-ups that run like clockwork. Thanks for timing us to perfection! We'll keep the engines running sharp for your next visit.

October 18, 2025

This is my 2nd Genesis vehicle from here in 2yrs, and I will always give my salesman Herman Mansel 10⭐️ Everytime I call, he delivers. Best Salesman ever.. If you need a Genesis call and ask for Herman Man More

by Monty2x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herman Mansel
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Oct 20, 2025 -

Norm Reeves Genesis of Irving responded

Herman just took another bow! Two Genesis vehicles in two years? That's what we call a standing ovation moment. Your loyalty keeps the spotlight shining, and our team is proud to deliver show-stopping experiences every time you call.

October 18, 2025

Great Service very attentive to the customer. If you are having issues with the service please contact Norm Reeves More

by gibsonc93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel
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Oct 20, 2025 -

Norm Reeves Genesis of Irving responded

Your five stars keep our compass pointed true north. When the road feels uncertain, you can count on the Norm Reeves team to help navigate every turn with focus and integrity!

October 18, 2025

Since I purchased the vehicle my experience has been stellar from sales team to service team More

by sandrabuckinghamdfw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The whole service team
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Oct 20, 2025 -

Norm Reeves Genesis of Irving responded

From sales to service, it's wonderful hearing how every part of your journey has aligned so seamlessly. Our goal is to keep your experience shining bright like a constellation. You can always count on us to guide your drive!

October 17, 2025

It was quick would have preferred the additional suggestion maintenance we explained fully to me. More

by jasondo06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
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Oct 20, 2025 -

Norm Reeves Genesis of Irving responded

We appreciate your feedback! Every note helps us fine-tune our craft. We'll ensure future visits include more precise explanations so the details under the hood match the speed of your service.

October 16, 2025

Our service advisor Mr. Sullivan was awesome! I can’t say enough about his customer service skills. The service was quick, thoroughly explained and friendly. More

by laatg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Sullivan in service
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Oct 17, 2025 -

Norm Reeves Genesis of Irving responded

Action! Our team brought the show to life with five-star service and flawless timing. We can’t wait to welcome you back for another encore-worthy performance, because every visit deserves that cinematic sparkle!

October 16, 2025

Professional, personable, and polite. Responsive and insightful to questions. Nice neat, clean and organized facility. More

by LANDGRAFTOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Demarest
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Oct 17, 2025 -

Norm Reeves Genesis of Irving responded

Your visit brought the same bright energy we love on a perfect summer afternoon. Our team takes pride in creating that easy, open-road feeling whenever a guest stops by. We’re delighted that your experience reflected the warmth and care we aim to deliver daily.

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