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Norm Reeves Genesis of Irving

Irving, TX

Overview
Employees
Reviews
Vehicles
4.0
75 Reviews
Norm Reeves Genesis Irving has proudly and confidently met the needs of many drivers across Irving, Dallas, and Grand Prairie, TX, for several decades. That's still the case today, as we aim to put you behind the wheel of a thrilling Genesis, offer financial guidance, and expert maintenance and repairs.
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1830 E Airport Fwy

Irving, TX

75062

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Showing 75 reviews

April 09, 2025

Great sales and finance staff on the Genesis side. Both Bret and Brian were kind, courteous, and did their best to help me have a positive experience. More

by txtarheel05
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bret Combs
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Apr 10, 2025 -

Norm Reeves Genesis of Irving responded

Thanks for giving Bret and Brian a big shoutout! They’re our dynamic duo who make sure every Genesis sale and finance experience is driven by kindness and courtesy. We’re so glad you enjoyed working with them and look forward to continuing to support you.

April 04, 2025

Fast service , I really appreciate it thank you very much.. I am looking forward to for next service More

by annk0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asim Ali
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Apr 04, 2025 -

Norm Reeves Genesis of Irving responded

We're looking forward to it, too! Thank you for the 5 stars and kind words. It's great to know we hit the mark, and we hope you'll check out our service specials next time.

April 04, 2025

Easy to work with, transparent, in and out in less than an hour with my new car. More

by lukepenny1993
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Stapleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Asim Ali, Daniel Flores
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Apr 04, 2025 -

Norm Reeves Genesis of Irving responded

This is lovely feedback! Thank you for sharing your thoughts and letting us know how our team met your needs. It means a lot to us, and we'll be here when you're ready for your next upgrade or to schedule maintenance.

April 03, 2025

Anxious to help and please. We were approached 3 times after we drove into the bay. (w/o an appointment) we mentioned Steve Lake, they let him know we were there and another 2 p More

by bnpkbrowne
Recommend Dealer
Yes
Employees Worked With
Steve Lake??
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Apr 04, 2025 -

Norm Reeves Genesis of Irving responded

We love to hear this feedback about Steve! He truly is a pleasure to work with and we're glad you felt the same way about him as we do. Thank you for the 5 stars, and we look forward to helping you again next time.

March 30, 2025

UNDER NEW MANGEMENT AND SO FAR THEY'RE DOING GREAT JOB IN THE SERVICE CENTER More

by LESTEROG2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Stapleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Asim Ali, Daniel Flores
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Mar 31, 2025 -

Norm Reeves Genesis of Irving responded

Thank you for sharing this 5-star feedback with us! We want nothing more than to deliver excellent service to our customers, and we hope every visitor gets the same level of care you received. Looking forward to your next visit!

March 28, 2025

Car warranty not don’t properly and had to take it back for fixing. Long wait to get checked and loaner car provided. Very courteous staff although seems short staffed More

by c_raji15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin ray
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Mar 31, 2025 -

Norm Reeves Genesis of Irving responded

Thank you for sharing your feedback. We regret that your warranty service did not go as smoothly as you expected. We appreciate your patience and are here to help if you'd like to talk more. To ensure we address your concerns properly, please contact Ken Demarest at Ken.demarest@normreeves.com for further assistance.

March 28, 2025

They took my car for servicing and said oil change is not needed, they didn't even reset the servicing reminder on the car. My car still says service due -5 days and they didn't even wash the vehicle and I f More

by saismaran33
Recommend Dealer
No
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Mar 28, 2025 -

Norm Reeves Genesis of Irving responded

Hello, we're sorry to see your recent experience didn't meet expectations. Please reach out to our Service Manager, Ken Demarest, directly so we can resolve this for you. You can email him at Ken.demarest@normreeves.com. Thank you.

March 27, 2025

I had my car serviced. I didn't have to wait, and Stephen had my car detailed without me asking. More

by minick8
Recommend Dealer
Yes
Employees Worked With
STEPHEN
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Mar 28, 2025 -

Norm Reeves Genesis of Irving responded

We're glad your service experience was top-notch! We'd love to continue assisting you into the future, and if you know anyone else in need of great service, please send them our way.

March 27, 2025

Easy deal. Nice dealership. Nice salesman. Nice refreshments. Nice range of vehicles. Love and peace More

by mward9
Recommend Dealer
Yes
Employees Worked With
Daniel Flores
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Mar 28, 2025 -

Norm Reeves Genesis of Irving responded

Thank you so much! We love hearing from happy customers. Please check out our new vehicle specials next time you want to buy!

March 26, 2025

Great customer service and very attentive to the customer needs.. Great access to the company. More

by tracey787
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Lake
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Mar 27, 2025 -

Norm Reeves Genesis of Irving responded

Tracey, we're thrilled to hear that our team made you feel so well cared for and that you enjoyed easy access to our services. Next time, we invite you to try our complimentary Genesis Service Valet for an even more seamless experience—we look forward to welcoming you back soon!

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