Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Norm Reeves Genesis of Irving

Irving, TX

Overview
Employees
Reviews
Vehicles
4.0
59 Reviews
Norm Reeves Genesis Irving has proudly and confidently met the needs of many drivers across Irving, Dallas, and Grand Prairie, TX, for several decades. That's still the case today, as we aim to put you behind the wheel of a thrilling Genesis, offer financial guidance, and expert maintenance and repairs.
Contact Dealership

1830 E Airport Fwy

Irving, TX

75062

Directions

By Type

Showing 59 reviews

March 22, 2025

Quan was so helpful and responsive. Thanks for a great experience! Easy, quick and painless! More

by bmcevilly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Quan
Report | Print
Mar 25, 2025 -

Norm Reeves Genesis of Irving responded

Thank you so much for your sweet words! We're delighted that Quan made your experience effortless. We hope every visit feels just as smooth and joyful for you!

March 22, 2025

Very nice& good service very helpful and good service person good morning I m happy More

by hirainc09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Stapleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2025 -

Norm Reeves Genesis of Irving responded

Your cheerful review truly made our morning brighter—thank you! We're happy to hear you had a great experience with our team, and your kind words keep us smiling all day long. Wishing you many more happy moments on and off the road!

March 14, 2025

Great service, informative, helpful and quick. Kevin did an awesome job. Highly recommend and will continue to use Norm Genesis and request his assistance. More

by carnelldgreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Report | Print
Mar 14, 2025 -

Norm Reeves Genesis of Irving responded

We appreciate you letting us know how your service visit for your Genesis went, Carnell! It’s wonderful to hear how Kevin made your visit so productive. We're glad that you'll be partnering with him for service from now on. Thanks so much, and we'll see you next time!

March 12, 2025

As a Genesis owner I like the benefit of the concierge service. Nolan is a great representative for them. More

by txsed
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not speak with any of these
Report | Print
Mar 12, 2025 -

Norm Reeves Genesis of Irving responded

The concierge service for Genesis owners is a dream! We're pleased that you could take advantage of that and that Nolan demonstrates such a high level of service. Thanks so much for choosing our dealership!

March 10, 2025

Great service and quality management. Finance was a breeze with excellent communication and no surprises. More

by JonKerri
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Asim Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2025 -

Norm Reeves Genesis of Irving responded

Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear that you had a great experience with our services. It's also wonderful to know that our finance process was smooth and transparent for you. Providing excellent communication and a hassle-free experience is always our goal, and we're glad we could deliver that for you. We look forward to serving you again in the future!

March 10, 2025

Finance department took far too long to sit down with me. I finalized a deal on the sales price around 12:00 noon, and did not get access to visit with finance until almost 4:30 PM in the afternoon. In a More

by MBK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Daniel Flores
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 12, 2025 -

Norm Reeves Genesis of Irving responded

Congratulations on your like-new Acura! We understand your frustration at the delays and not receiving the remaining items you needed from your trade-in vehicle. We appreciate your positive feedback on your experience with our salesperson, though! To retrieve your personal items, please reach out to our General Manager, Asim Ali, at Asim.ali@normreeves.com. Thank you.

March 08, 2025

Worst customer service ever, I never received a call back regarding the car I just bought that needed service. I feel the service that was performed was overpriced, the bill was not itemized. Paperwork to th More

by KBAI9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Asim Ali
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 12, 2025 -

Norm Reeves Genesis of Irving responded

Thank you for letting us know about your experience. We’re taking your feedback seriously and will review what happened with the tags for your car. In the meantime, we’d appreciate the opportunity to make this right—please reach out to our General Manager, Asim Ali, at Asim.ali@normreeves.com as soon as possible.

March 08, 2025

I have bought multiple cars from this dealership. Sales and service have always been exceptional More

by mgrambush
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asim Ali
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2025 -

Norm Reeves Genesis of Irving responded

We appreciate you giving us your business more than once! Since we value you as a customer, we'd like to know what else we can do to provide you with a five-star experience. Thank you!

March 08, 2025

We had excellent service. And the buying process was easy and smooth. Plus, it seemed really fast. More

by jchandler1977
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Quan Nyguen
Report | Print
Mar 10, 2025 -

Norm Reeves Genesis of Irving responded

Congratulations on your new Genesis! It makes us happy that the process went without a hitch and was speedy. If you ever have questions about your Genesis or need assistance, don’t hesitate to reach out to us. Thank you!

March 07, 2025

The phone experience to schedule was terrible. Agent said concierge service wasn’t available. This was a falsehood. The service advisor at the dealership was great. Knowledgeable and most helpful. More

by bt961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asim Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Stapleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2025 -

Norm Reeves Genesis of Irving responded

We appreciate the five-star review and also appreciate your feedback on your challenges with the phone scheduling! We will look into this issue to see what could be done better. Have you tried our online scheduling? You may prefer this method instead. Thanks for letting us know about your experience, and we're relieved that you had a good experience overall!

1
...
4
5
6