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Norm Reeves Genesis of Irving

Irving, TX

Overview
Employees
Reviews
Vehicles
4.3
145 Reviews
Norm Reeves Genesis Irving has proudly and confidently met the needs of many drivers across Irving, Dallas, and Grand Prairie, TX, for several decades. That's still the case today, as we aim to put you behind the wheel of a thrilling Genesis, offer financial guidance, and expert maintenance and repairs.
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1830 E Airport Fwy

Irving, TX

75062

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Showing 145 reviews

October 13, 2025

Nice and very friendly ! ! My salesman was very knowledgeable about the car. I will buy from them again. More

by Sagann1221
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick, Rodney King
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Oct 13, 2025 -

Norm Reeves Genesis of Irving responded

Every great car story starts with expert guidance, and you found it with Patrick and Rodney! We’re glad they helped make your experience seamless. We look forward to helping you, your family, or your friends in the future.

October 12, 2025

Great service professionals. Always attentive, prompt and honest. Paying a premium for experts working on your vehicles is worth it and keeping your vehicle in good shape for yea More

by jasonjtp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Sullivan
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Oct 13, 2025 -

Norm Reeves Genesis of Irving responded

Your vehicle has a real guardian in Christian! It’s great to hear that attentive, honest service makes you feel confident your car is in expert hands. Thanks for trusting us, and please feel free to request an appointment anytime you need us.

October 11, 2025

This was my first visit and they exceeded my expectations! Excellent customer service. Reps were professional and courteous. Loved that they washed my car and vacuumed my car. More

by NIK T.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember his name
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Oct 13, 2025 -

Norm Reeves Genesis of Irving responded

Every first visit is a new adventure, and we’re thrilled yours was a smooth and sparkling one! Our team loves making every detail count, from service to a spotless car. Thanks for letting us make your day shine.

October 10, 2025

Not disappointed. Same Quality when it was Freeman Hyundia. Excellent service. Customer service is top notch . More

by Greyfox623
Recommend Dealer
Yes
Employees Worked With
Kevin
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Oct 13, 2025 -

Norm Reeves Genesis of Irving responded

It seems the tradition of excellent service continues strong! We’re thrilled that the quality you remember from Freeman Hyundai is still top-notch now. Thanks for trusting us to keep that legacy rolling forward.

October 03, 2025

Friendly and professional. My husband was sick so they worked with me to get the car fixed and back to me fast! More

by Iowasusanj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t remember
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Oct 06, 2025 -

Norm Reeves Genesis of Irving responded

Hi there, we're thrilled to hear that our team was able to work with your family's schedule when you needed it most. Our mission is simple: to get the job done so you can get back to doing what you love. We're glad we succeeded. Please come back anytime!

October 01, 2025

Excellent valet service, car care and customer service. The representative on the phone are very professional and proficient. More

by Ivysjk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natalie
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Oct 02, 2025 -

Norm Reeves Genesis of Irving responded

We’re glad our valet team could roll out the red carpet for you! Thank you for noticing the care and professionalism throughout your visit. If you really enjoyed your time with us, we hope you'll consider recommending us to others.

October 01, 2025

Friendly, efficient service staff that kept me up to date on status of my vehicle. More

by heathertg56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember names
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Oct 02, 2025 -

Norm Reeves Genesis of Irving responded

The leaves may be falling, but our service standards stay high! Like a crisp fall breeze, it sounds like our team made your visit smooth and refreshing. We’re glad you felt well taken care of, Heather. If there's anything else we can do for you, please don't hesitate to let us know. Thank you.

October 01, 2025

Extremely appreciative of the Valet Service, the ability to escalate my repair since my AC was out, and getting me a loaner that was similar to my car that made it an easy experience for me. Everyone was ex More

by Louisedaley2
Recommend Dealer
Yes
Employees Worked With
Natalie, Sully and driver Mahomad
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Oct 02, 2025 -

Norm Reeves Genesis of Irving responded

From valet to loaner to AC repair, your service visit was a flawless playlist of convenience and care! We’re thrilled you enjoyed the harmony of our team’s work. Thanks for sharing the rhythm of a great experience!

October 01, 2025

The staff was every bit of professional you can get from any staff from the beginning to the end. More

by chrisjgeorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Vasquez
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Oct 02, 2025 -

Norm Reeves Genesis of Irving responded

Professional service from beginning to end? That’s the VIP experience we aim to deliver! Thanks for taking the time to share your feedback. Our team always aims to provide first-class service to every guest.

September 30, 2025

Two hours oil change is unreasonable. Told $124 and had hidden charge of extra $12. More

by Ronnie Todd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob Shotwell
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Sep 30, 2025 -

Norm Reeves Genesis of Irving responded

Ronnie, we hear your concerns and apologize for the wait you experienced. We strive for transparency and efficiency, and we want to ensure that every question you have is addressed. Please reach out to our Service Manager, Kenneth Demarest, at Kenneth.demarest@normreeves.com at your convenience so we can review your visit together.

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