Norm Reeves Genesis of Irving - Service Center

Service was very professional, prompt, and helpful. Customer service area was clean and comfortable. All in all very nice. Customer service area was clean and comfortable. All in all very nice. More

I came in early on a Saturday morning, to get an unscheduled oil change. They took me in, changed my oil and completed the multi point inspection in an hour or so. A little expensive vs. the other a unscheduled oil change. They took me in, changed my oil and completed the multi point inspection in an hour or so. A little expensive vs. the other area stand alone Genesis dealerships, but was very pleased with my service writer and his professionalism! Very nice overall experience! More

The car was sitting in your dealership for several weeks and this regular service could have been taken care. This did not happen inspite of we requesting multiple times. For a simple tire rotation we waite and this regular service could have been taken care. This did not happen inspite of we requesting multiple times. For a simple tire rotation we waited for almost 4 hrs inspite of having an appointment More

Very professional and the service technician was great. Very knowledgeable and courteous. Look forward to purchasing other Genesis cars Very knowledgeable and courteous. Look forward to purchasing other Genesis cars More

Great service valet was late but kept me In the loop so that everything went smoothly. Car was delivered back on the same day with no problems. that everything went smoothly. Car was delivered back on the same day with no problems. More

This Genesis location was great. Got my GV70 in same day I called and had a loaner ready to go. Turn around time for repairs was faster than expected. Staff was super friendly and Got my GV70 in same day I called and had a loaner ready to go. Turn around time for repairs was faster than expected. Staff was super friendly and took the time to listen to my issues and concerns. More

CLEAN EFFICIENT AND FAST EASY CHECK IN AND CHECK OUT WIT ALL SERVICES I REQUESTED PERFORMED ALL SERVICES I REQUESTED PERFORMED More

This was a great experience for me at the dealership and they cleaned my vehicle very nice thanks!!! they cleaned my vehicle very nice thanks!!! More

Customer service rep met me at my car told him I was an hour early. Could he fit me in , he could He kept me informed of the status of my work and everything done and I quick manner hour early. Could he fit me in , he could He kept me informed of the status of my work and everything done and I quick manner More

I was pleased with the overall experience. Everyone I came in contact with was kind and courteous. The work performed was done in a timely manner and the shuttle service was excellent. Everyone I came in contact with was kind and courteous. The work performed was done in a timely manner and the shuttle service was excellent. More