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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,372 Reviews
Call Service Center (562) 888-5100

2,372 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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November 03, 2023

HORRIBLE CUSTOMER SERVICE. NO COMMUNICATION. RIDICULOUSLY LONG WAIT TIMES, I.E., 7.5 HOURS WITH NO COMMUNICATION DURING THAT TIME. More

by moosd1714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Salas
Report | Print
Nov 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

I'm sorry to hear about your experience. We apologize for any inconvenience you faced, and we appreciate your feedback. We'll work to improve our service and communication in the future. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

November 03, 2023

I don’t like there service they don’t offer anything for customer not even shulle I like Honda world in Downey the service More

by samirsalloum1012345312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mazen Abdeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

I'm sorry to hear that you didn't have a positive experience with our service. We appreciate your feedback and will continue working to improve our services to better meet our customers' needs. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

November 03, 2023

Me gusta que son amable y yo aveces no tengo cita y tratan de ayudarme More

by alimuyz111a0341
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mazen Abdeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kash Varzandeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your kind comment and loyalty. We're always here to help, thank you for choosing us!

November 02, 2023

As soon as I arrived, I was very well greeted. Everything was explained to me. It was just a great experience. More

by lynelle_rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 03, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled to hear that you had a great experience with us! Providing excellent service and explanations is what we strive for. If you ever need assistance in the future, please feel free to reach out. Enjoy your vehicle!

November 02, 2023

Great experience Every time I'm have Sevice done at Norm Reeves it is well communicated by Julie Canales all my vehicle needs then and for future service More

by hdz5
Recommend Dealer
Yes
Employees Worked With
Julie Canales
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Nov 03, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your loyalty and feedback! It's wonderful to hear that Julie Canales has been effectively communicating your vehicle needs. We look forward to serving you in the future as well. Safe travels!

November 02, 2023

Never show appreciation too long time customers. Couldn't even take the stickers off my window. Won't even run your car through the car wash More

by Phyllis Molioo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Report | Print
Nov 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

I apologize for any inconvenience you experienced. We appreciate your feedback and will work to improve our service. Please feel free to reach out if you have any further concerns. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

November 02, 2023

Good customer service. The only problem is no complimentary car wash. Car came out with oil hand marks on the fenders More

by javier_osnayds2120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Garduno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 03, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your feedback and for choosing our dealership for your service needs. We apologize for the oversight with the car wash, and we'll work to ensure a cleaner hand-off in the future. If you have any other concerns or questions, please feel free to reach out. We appreciate your business!

November 02, 2023

Had an oil change done. A few days later, my splash guard shield fell. Screws were missing. More

by Lg0103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roberto Arteaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

I'm sorry to hear about your experience. We take this seriously and will review our procedures to ensure quality service. Thank you for bringing this to our attention. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

November 02, 2023

Good service . He explained to me what he recommends service done to my car. Gracias 🙏 More

by Mongamera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanh Sabatier
Report | Print
Nov 03, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing our dealership for your service needs! We're glad to hear that you had a good experience, and we're here to assist you whenever you need service recommendations or assistance with your car. Gracias for your trust!

November 01, 2023

Very pleased with service. Julie was very pleasant it was nice to work with her. More

by cnunez1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Nov 02, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that Julie provided you with excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Safe travels!

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