Norm Reeves Honda Superstore Cerritos - Service Center

I Had fantastic experience at Norm Reeves Honda Cerritos . They are my go to service for my Honda Odessy maintenance needs.” . They are my go to service for my Honda Odessy maintenance needs.” More

Very unhappy with the customer service and how all the dashboard configurations were all messed up when I picked my car up dashboard configurations were all messed up when I picked my car up More

Muy satisfactorio 10 de 10 muchas felicidades al muchacho por atender muy bien que siga adelante eso nos tiene alegres a los clientes 🫶🏻 por atender muy bien que siga adelante eso nos tiene alegres a los clientes 🫶🏻 More

If I could give 0 stars I would. . waiting while getting my car an oil change I was called by Neal a sales rep.. long story short I was offered 14000$ for my 2020 Honda crv which was . waiting while getting my car an oil change I was called by Neal a sales rep.. long story short I was offered 14000$ for my 2020 Honda crv which was great.. then I only wanted to put half(7000) on a new car... after the whole show they wanted me to put 8000...I said no and this was now an hour and a half after they said my car would be ready..I never got a text or call that is was ready.i feel like they were told not to call me yet cause they were trying to get me into a bad deal..I got my car and I'm 6'4 and my seat was pulled all the way to the front with my driver and passenger mirrors faced to the ground and my toe pressure light on...I was mad my time was wasted and just wanted to leave..I called Neal on the way home and told him this and he just brushed it off and told me to call if I change my mind about the new car..I called the next day and told him I would agree to the 8000 down payment and now all of a sudden I needed a co- signer..I don't have one I told him like I told him before we started the deal on the first place.. now he tries to get me in a 2019 Kia stringer with 83,000 miles and all have to put 8000 down and payments would be in upper 4 hundreds.. no thanks.. very bad service.. feel like I was Getting set up or scammed... More

I waited over the time estimated for an oil change, the said 1 1/2 half to 2 hours at most. I waited 2 hours and 40 min. I saw that my car had been parked outside but no one had let me know my car was read said 1 1/2 half to 2 hours at most. I waited 2 hours and 40 min. I saw that my car had been parked outside but no one had let me know my car was ready. I couldn’t find the guy that helped me and when I let someone know my car was parked outside and I wanted to leave, they said I had to wait for the guy that helped me. 40 min later I get a text. So my car had been parked there in the front for almost an hour. Saying that they had to process paperwork. He knew I was waiting, unacceptable More

Julie Canales did an amazing job great customer service thanks to her she made sure I will be on time so I could be at my brother’s wedding. Words can’t describe how much I’m thankful for her.. thanks to her she made sure I will be on time so I could be at my brother’s wedding. Words can’t describe how much I’m thankful for her.. More

Great service service advisor was very helpful and communicated with me updates on my vehicle communicated with me updates on my vehicle More

I am still waiting for a call back from the service department to fix the recall on my vehicle it’s been months and no phone call yet. How many more time it will take for the part to arrive? department to fix the recall on my vehicle it’s been months and no phone call yet. How many more time it will take for the part to arrive? More

No multi inspection, no new window sticker, and giving us a hard time about the discount coupon a hard time about the discount coupon More

Leo made everything simple and quick, make sure to ask for him. So far every time I go, the service can be done the same day. Shout out to the techs! for him. So far every time I go, the service can be done the same day. Shout out to the techs! More