Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,376 Reviews
Call Service Center (562) 888-5100

2,376 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

Sort by
September 16, 2024

When i arrived i waited quite a while before a service tech even approached my car. I had to get out of my car to see if anyone was even going to help me. it was not crowded at all. Once someone helped me More

by Cenowick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Marquez
Report | Print
Sep 16, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback as it helps us keep improving. We're also happy to see that our team's quality of work lived up to expectations. Let us know if there is anything else you need!

September 16, 2024

Bad service not complete on the service in not what suppose to do l feel upset with my last service More

by Luis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Linda Ly
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Magana
3.0
This rating includes all reviews, with more weight given to recent reviews.
Reza Asnashari
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We aim to provide excellent service and are disappointed to see you received anything less. Please get in touch with us so that we can learn more about your visit. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

September 15, 2024

Only reason why I had good experience is Because of Javier Peña, good timely work and customer service More

by edwardmendoza210@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier, Peña
Report | Print
Sep 16, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your experience! We’re grateful for your support and look forward to serving you again soon.

September 15, 2024

Didn’t fix problem, have to take to outside company for fix it’s pointless to go here More

by Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
Report | Print
Sep 16, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We regret to hear about your experience and understand your frustration. Please contact us at your earliest convenience so that we can learn more about it. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

September 15, 2024

Happy with the service that was provided on my car. Very satisfied with the advisor’s help and it was fast and easy. More

by Edith Rivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas (Advisor)
Report | Print
Sep 16, 2024 -

Norm Reeves Honda Superstore Cerritos responded

It’s wonderful to know you had a great time with us! Please feel free to stop by or contact us anytime.

September 14, 2024

Courteous employees and well organized upon arrival to expedite my cars general annual check up before my vacation. More

by tcatlb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Raygoza
Report | Print
Sep 16, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We’re so happy to hear about your excellent experience! Thank you for the 5-star review, and don’t hesitate to visit us again.

September 14, 2024

Quick fast and finished as promised very fair price , no schedule quirk at all happy More

by buiswiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Sep 16, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Your 5-star review makes us smile! We’re always here to help and look forward to welcoming you back.

September 14, 2024

It wasn’t up to par. Have bought 3 cars here and service has always been stellar. Not this time More

by eringirl917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Sep 16, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about your experience and would like to learn more about it. Please contact us at a time that works for you so that we can discuss your experience with us further. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

September 14, 2024

Took my car in for service and Ruben was very nice and accommodating! Received great customer service More

by Ramirezdenise115@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Sep 16, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We truly appreciate your feedback! We're happy you enjoyed your visit and hope to assist you again in the future.

September 14, 2024

I really didn't know what they did in my car. Thank you. Maybe next time More

by fnavarretezqe279.fn
Recommend Dealer
No
Employees Worked With
I don't remember his name
Report | Print
Sep 16, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We are sorry to read about your recent experience and would like to talk with you about it further. Please contact us at a time that works for you. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

1
...
89
90
91
...
238