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Freeman Hyundai - Service Center

Irving, TX

4.2
574 Reviews

574 Reviews of Freeman Hyundai - Service Center

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June 09, 2025

Had an issue with my lift gate, got it in and looked At and repaired. More

by AMANDA.HAAS
Recommend Dealer
Yes
Employees Worked With
Ken Demarest
Jun 09, 2025 -

Norm Reeves Hyundai of Irving responded

Amanda, our team was happy to help you get your liftgate back into working order! Now, it should be ready to go if you need to load up for any road trips this summer. Thanks for leaving us this review. The next time you need us, take a look at our service offers to see if any of them suit you.

June 06, 2025

The beginning was slow, but the guy that assisted me was friendly, gave me information I didn't know I needed and then some. Everything went smooth once I was finally helped More

by iamwilliebrown
Recommend Dealer
Yes
Jun 06, 2025 -

Norm Reeves Hyundai of Irving responded

Hey Willie, thank you for sticking with us! We’re sorry for the slow kickoff, but delighted our team member made up for lost time with extra help and insights. We're glad everything came together in the end and are grateful for the feedback.

June 06, 2025

Good communciation and easy to work with. Staff was knowledgeable, helpful and a pleasure to do business with. More

by kurtis4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Stapleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Norm Reeves Hyundai of Irving responded

Hello, Kurtis. Thanks for leaving our team this 5-star boost! We're glad your visit was pleasant and you got all the help you needed. Anything else on your mind? Reach out anytime!

June 02, 2025

Norm reeves service department is the best place to get car service with any concerns you may have. More

by scallahan2681
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Jun 03, 2025 -

Norm Reeves Hyundai of Irving responded

Wow! Such high praise! Maybe this review needs to be framed. The fact that you think we're the best place to get car service is a real honor, and we're super thankful to have customers like you.

June 02, 2025

I had a really good experience. Changing oil and filter. It was a little time taking though More

by MBAHARVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Stapleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Asim Ali, Daniel Flores
Jun 03, 2025 -

Norm Reeves Hyundai of Irving responded

Thanks for letting us know how our oil and filter change went. We're glad it all went well, but apologize for the wait. Your honest feedback helps us continually strive to deliver exceptional service every time.

June 02, 2025

Had my car about a week for a coolant hose after being told it'd be 1 day. When I picked up my vehicle, the diagnostic clip under the hood was broken and they did not even flush and refill my coolant afte More

by tonym.88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Flores
Jun 03, 2025 -

Norm Reeves Hyundai of Irving responded

We're sorry to hear the repair took longer than expected and that you experienced issues afterward. We understand how frustrating it is to pick up your vehicle only to find things that are not the way you want them. Please reach out to Kenneth Demarest at kenneth.demarest@normreeves.com so that we can address these concerns.

May 26, 2025

The service man Jesse was efficient and helpful, making this experience easy and pleasant. Thank you. More

by robin81350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
May 27, 2025 -

Norm Reeves Hyundai of Irving responded

Hey Robin, thank you for your kind words! Jesse is delighted to know you found him efficient and helpful. We always aim to make your service experience easy and pleasant. Thanks for choosing us, and we look forward to seeing you again!

May 26, 2025

Service department delivered as said after several calls from me. My glove compartment box was emptied onto the floorboard and not cleaned up. My car wasn’t washed or vacuumed as usual. More

by sbboyd56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Garcia and Ken
May 27, 2025 -

Norm Reeves Hyundai of Irving responded

Hi there, thank you for the honest feedback. We're glad your experience was overall positive, but we apologize that your vehicle was not cleaned up when you got it back. We'll make note of this and address these issues so we can improve for next time.

May 25, 2025

A great experience. Fast, courteous and reasonably priced. I would recommend Norm Reeves Hyundai to all my friends and family. More

by dreher_ljd
Recommend Dealer
Yes
Employees Worked With
Jesse Garcia
May 27, 2025 -

Norm Reeves Hyundai of Irving responded

We really appreciate your positive review and recommendation. Jesse Garcia will be thrilled to hear you found your experience fast, courteous, and reasonably priced. Thanks for trusting us with your vehicle, and please come back anytime!

May 23, 2025

My service appointment was quick and easy! ! MPI was done and questions answered. Always a breeze bringing my vehicle in for service. More

by AMANDA.HAAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Demarest
May 27, 2025 -

Norm Reeves Hyundai of Irving responded

Amanda, thank you for your review! We’re delighted that your MPI appointment was quick, easy, and informative. It’s our pleasure to make servicing your vehicle a breeze—see you next time!

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