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Freeman Hyundai - Service Center
Irving, TX
577 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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577 Reviews of Freeman Hyundai - Service Center
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February 10, 2017
Excellent service advisor, kept informed on service provided Could not expect better service advice. Ken Demarest is the best! Customer lounge good and only item missing was no tea bags( I do not drink coffee) b Could not expect better service advice. Ken Demarest is the best! Customer lounge good and only item missing was no tea bags( I do not drink coffee) but the machine did have hot chocolate so was fine for when weather cold. Thank you forfurnishing cold water when weather warm. More
by Pilot
Employees Worked With
Ken Demarest
January 29, 2017
Excellent service Experience was top-notch. Services to be provided were thoroughly reviewed to suit my needs and budget and accomplished in less time than expected. Ov Experience was top-notch. Services to be provided were thoroughly reviewed to suit my needs and budget and accomplished in less time than expected. Overall excellent experience. More
by SEB
Employees Worked With
Jackie Chong, Yech; Charles Mayfield, Advisor
January 27, 2017
Professional and friendly Ken was very professional. He explained the problem so I understood. My car was checked over thoroughly and minor repairs were done. He also recommend Ken was very professional. He explained the problem so I understood. My car was checked over thoroughly and minor repairs were done. He also recommended timing belt repairs due to the mileage and when I schedule this I would have the use of a rental. Good experience More
by kadyd
Employees Worked With
Ken Demarest
January 27, 2017
Service I purchased my Elantra at Freeman, and have brought it to the dealer for all of its required and recommended service. I have never had a bad experienc I purchased my Elantra at Freeman, and have brought it to the dealer for all of its required and recommended service. I have never had a bad experience. Repairs and inspections have always been timely and proper. No visit has ever taken more than an hour or two (when I had an appointment). More
by Ron9567611
Employees Worked With
Charles Mayfield
January 18, 2017
Routine oil change. They found an unresolved recall item and have ordered the needed parts. I appreciated the extra effort and attention to detail to make sure everything They found an unresolved recall item and have ordered the needed parts. I appreciated the extra effort and attention to detail to make sure everything g that was needed had been addressed. More
by ME Thomas
Employees Worked With
Ken Demarest
January 13, 2017
Still the best! Once again, the dealership did an outstanding job on my car. My service representative, Ken was on top of my service. I was in and out of there in no Once again, the dealership did an outstanding job on my car. My service representative, Ken was on top of my service. I was in and out of there in no time. More
by DOPEY1183
Employees Worked With
Ken Demarest
January 09, 2017
Oil change and tire rotation - excellent service visit This was my second service visit for my new Hyundai. I got the oil changed and the tires rotated. Customer lounge was very welcoming with quiet area f This was my second service visit for my new Hyundai. I got the oil changed and the tires rotated. Customer lounge was very welcoming with quiet area for doing some work, and complimentary coffee and fruit. More
by Storageperks
Employees Worked With
Ken Demarest
January 06, 2017
I already HAVE recommended you! And the man I referred bought a new Tucson. Whether's it's the sales department or the service department, Freeman delivers. I have leased three Sonat And the man I referred bought a new Tucson. Whether's it's the sales department or the service department, Freeman delivers. I have leased three Sonatas since February, 2015. All came from Freeman. I wouldn't consider using another Hyundai dealership. More
by jdpruitt
Employees Worked With
Roland Mueller, Jim Pialarski (During prior vehicle purchases), Jim Pialarski, Roland Mueller, Ken Demarest
January 05, 2017
Horrible experience I brought my 2012 Hyundai Sonata purchased at Freeman Hyundai dealership and took it to the service department for repairs to serious defects when veh I brought my 2012 Hyundai Sonata purchased at Freeman Hyundai dealership and took it to the service department for repairs to serious defects when vehicle was exhibiting abnormal conditions in both steering and motor seizing. The defect is covered under manufacturers warranty and the defect/condition was reported within the warranty term. The vehicle was defective and unfit for use on public roadways. I requested a loaner vehicle and detailed estimate/repairs completed paperwork as well as the check in sheet for my vehicle. I have never received ANY voice messages (or other correspondence) from Aaron my service assistant. I did however receive a certified letter threatening to sell my 2012 Hyundai Sonata VIN KMHEC4A43CA020727 at public auction. I have sent repeated emails to the service department requesting a detailed estimate/repairs completed paperwork & update and have not received the requested paperwork. I have never encountered such disregard for a customer consumer of a large purchase such as the new vehicle which I purchased from Freeman Hyundai in 2012. I greatly regret having done business with Freeman Hyundai. Hyundai was forced to recall almost a half a million Sonata's for defective motors. They routinely denied warranty for a KNOWN defect to their theta gas engines and instead blamed the consumer across the board for lack of maintenance. Hyundai tells Sonata owners they must produce a complete set of maintenance records even though they know the Sonata engines fail regardless of owner maintenance due to the faulty rotating assembly. My experience is no different so I am left with the only recourse available to me. More
by Skeeton
Employees Worked With
Larry Friday, David Pearson
January 03, 2017
Awesome! It is always a great experience when I am at Freeman Service! The service department always treats me with respect and courtesy. I am a committed patr It is always a great experience when I am at Freeman Service! The service department always treats me with respect and courtesy. I am a committed patron! More
by mgorena
Employees Worked With
Ken Demarest, Larry Friday, David Pearson
