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Freeman Hyundai - Service Center

Irving, TX

4.3
600 Reviews

600 Reviews of Freeman Hyundai - Service Center

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May 02, 2025

Took vehicle to Freeman Buick for body repair. Everything looks good upon return of vehicle. The only delay I know of was attributed to the insurance company. More

by rickriel57
Recommend Dealer
Yes
May 05, 2025 -

Norm Reeves Hyundai of Irving responded

Hi, Rick. Thanks for trusting us with your body repair. We’re so glad you’re pleased with the results! We appreciate your patience with the insurance process and hope you’re back to cruising safely.

May 02, 2025

As always, they helped me evaluate my maintenance needs and get them taken care of. More

by us1
Recommend Dealer
Yes
Employees Worked With
Jessie
May 05, 2025 -

Norm Reeves Hyundai of Irving responded

Always a pleasure to help you map out what your car needs and get it sorted—Jessie loves keeping your ride in top form! Can’t wait to see you again for your next check‑in.

May 02, 2025

Very friendly and knowledgeable. Kept me informed all the way. I will be back and will recommend highly to anyone More

by garf4273
Recommend Dealer
Yes
Employees Worked With
Jesse
May 05, 2025 -

Norm Reeves Hyundai of Irving responded

Your kind words about our friendly team mean the world to us. We’ll keep you in the loop every step of the way—looking forward to your next visit!

May 01, 2025

Very friendly attentive and knowledgeable staff whom are dependable. A nice place to do business with! More

by Bob H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
May 01, 2025 -

Norm Reeves Hyundai of Irving responded

Bob, it's always a joy to do business with you! Amazing customers like you inspire us each and every day, and we genuinely appreciate your kind words. See you next time for another stunning 5-star visit!

April 27, 2025

Excellent customer service and communication Provide detail explanation about repairs and services They provide excellent care for my car More

by busterrexamus
Recommend Dealer
Yes
Apr 28, 2025 -

Norm Reeves Hyundai of Irving responded

Hello, we're so glad that your recent experience was top-notch! Our team is honored to help you maintain your ride and answer your questions. Please check out our service specials the next time you need assistance with your ride.

April 25, 2025

I like the dealership. It has always been a good place to take my car to for an oil change ir any other service needed. More

by rethalh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Stapleton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Asim Ali, Daniel Flores
Apr 28, 2025 -

Norm Reeves Hyundai of Irving responded

We're glad your experiences have consistently been positive! Thank you! We'll be here the next time you need us.

April 23, 2025

It the best dealer ever they know how to make customers happy and comfortable i More

by carmeliematiti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse jose
Apr 24, 2025 -

Norm Reeves Hyundai of Irving responded

Wow, thank you for the glowing praise! Our team loves making every guest feel comfortable and cared for, so it’s wonderful to know we hit the mark. We can’t wait to welcome you back for your next visit!

April 21, 2025

I will never take take my car here again like ever again they took more than 1 month to get my car fixed which was really simple fix I could have done it myself but I wanted OEM parts so I figured I’d just More

by thatdancekiddalex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Stapleton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Asim Ali, Daniel Flores
Apr 21, 2025 -

Norm Reeves Hyundai of Irving responded

Thank you for taking the time to share your experience. It’s completely understandable to feel frustrated when your expectations around timelines aren’t met. We know your time is valuable and would like to make things right. Please contact Ken Demarest, our Service Manager, at Kenneth.demarest@normreeves.com.

April 18, 2025

It is very difficult to do business with you. The app and the website are terrible. When I can get someone on the phone, they perform badly. I was told I could not schedule on a certain date. More

by celtibero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Flores
Apr 21, 2025 -

Norm Reeves Hyundai of Irving responded

Thanks for the candid review. It sounds like your experience was met with a lot of inconsistency and confusion, and that’s understandably frustrating when all you're trying to do is schedule and maintain your vehicle. If you'd like to discuss this further, please contact our Service Manager, Ken Demarest, at Kenneth.demarest@normreeves.com.

April 13, 2025

Sam was very nice and effective. Although he wasn't the one fixing the car, it was done early and he was on top of communication. More

by johnson.kyra
Recommend Dealer
Yes
Employees Worked With
Sam
Apr 14, 2025 -

Norm Reeves Hyundai of Irving responded

We love hearing that Sam was communicative and helpful! That's very important to us, and we appreciate the feedback. Please let us know if there's anything else you need!

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