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Norm Reeves Mazda - Service Center

Irving, TX

4.8
521 Reviews
Call Service Center (945) 237-1505

521 Reviews of Norm Reeves Mazda - Service Center

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August 21, 2025

When picking up the car, the process was efficient. Bryan, answered all questions, and ensured satisfaction. The service department followed up a few days later to confirm everything was working correc More

by j.s.caldwell0819
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2025 -

Norm Reeves Mazda responded

Thanks for sharing this, and for giving Bryan and our service team a shout-out! We love making the car-care experience fit together as neatly as a finished puzzle: efficient pickup, clear answers, and thoughtful follow-up. It’s great to know every piece clicked into place for you.

August 08, 2025

I have been using this dealership for years and have always been pleased with their service on my two Mazda 3’s and my RX7. They give great customer service. More

by Debbie Ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim - mechanic
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Aug 11, 2025 -

Norm Reeves Mazda responded

We've enjoyed years of caring for your Mazda3s and RX7, Debbie. We’re so glad to keep earning your trust! Thank you.

August 07, 2025

My service was prompt and the service center staff were very helpful. I will be going back. More

by ekwa07cha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 08, 2025 -

Norm Reeves Mazda responded

Thanks so much for the shout-out! We love hearing that our service team made your visit quick and helpful. Keeping you on the road with prompt care is exactly what we aim for, and we’ll be ready with the same fast, friendly service next time you need us.

August 05, 2025

Friendly, efficient, and very helpful. Everyone was very knowledgeable in their positions. I was in and out in a jiffy. More

by c.king0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 06, 2025 -

Norm Reeves Mazda responded

This is wonderful to hear! Friendly faces, expert help, and low wait times are our specialty. See you again for another lightning-fast service!

July 31, 2025

Every time I make an appointment they are extremely kind! They always ask me how’s my day and we will take care of you! I am always pleased when I get to pick up my car! More

by Dollfan58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvette Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2025 -

Norm Reeves Mazda responded

Your kind words are the cherry on top of our service sundae! 🍒 We’re always here to make your day a little brighter, and it’s fantastic to know you leave happy every time. See you at your next appointment!

July 30, 2025

service was quick and loaner was also provided with a respectable timeframe. car was done on time More

by c.w.nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2025 -

Norm Reeves Mazda responded

We're happy to hear everything was timely and respectful! That's what we want. Thanks for choosing Norm Reeves Mazda, and don't hesitate to get in touch if any questions pop up.

July 29, 2025

Efficient service, honest advice, and quick turnaround — a trustworthy dealership I’ll definitely return to. More

by lobo_joe85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyndsay Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2025 -

Norm Reeves Mazda responded

Thanks for launching with us! We aim for warp-speed service and clear navigation, and we’re glad you felt the stellar difference. We’re your go-to crew in the dealership galaxy. See you on the next mission!

July 23, 2025

I’m very happy the way I was treated from the service person. Very professional and kind. More

by Jorge ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyndsay Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2025 -

Norm Reeves Mazda responded

Jorge, we're thrilled you received nothing less than kind, welcoming treatment! That's precisely what we want to provide. We'll pass along the good vibes, and please see us again. We'd love to give you another 5-star experience!

July 15, 2025

The service representatives are always friendly and attentive in keeping me apprised of the progress of the service. I love. It that they wash and vacuum your car after the service. More

by almuncy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lyndsay Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvette Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salina Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2025 -

Norm Reeves Mazda responded

We’re so glad our friendly service and post‑service polish made your day! Nothing beats driving off in a sparkling clean car, and we can’t wait to make yours shine again next time. Thank you!

July 10, 2025

The best Mazda dealer in DFW - hands down! Recommend their services to everyone who is looking for the best service in town. More

by portales.nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2025 -

Norm Reeves Mazda responded

Thank you for the high praise. We’re honored to be known as the best Mazda dealer in Dallas-Fort Worth and grateful for your recommendation. We look forward to keeping you and your referrals well taken care of.

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