Norm Reeves Mazda - Service Center

Good Job!! Freeman Mazda provides great service. It is a great location and offers many options for appointments for service. The people are congenial an very h Freeman Mazda provides great service. It is a great location and offers many options for appointments for service. The people are congenial an very helpful. I will continue to visit for future service. More

Service Dept Excellent! I had to bring my vehicle there for a recall and your service department was amazing! I purchased the vehicle from your dealership but li Excellent! I had to bring my vehicle there for a recall and your service department was amazing! I purchased the vehicle from your dealership but live 2 hours away. I have been trying to get the recall fixed at my hometown dealership for over a year with no help. I have had nothing but trouble from my local dealership. First, I was told they didn’t have parts. Then, I made an appt and got there and was told that the service guy had a class and wasn’t there and I had no appt (even though I did and no one called to change my appt). Finally, I was asked if I purchased the car there and when I said no they said they couldn’t help me and they would need a service manager to call me. No one ever called me! On top of that, I emailed our local dealership and Mazda and got no response from either. You would think Mazda would care a little more that they have a dealership selling their cars but not servicing them!! So, after all that, I called Freeman. I was able to get an appt scheduled within a week. Even though I had to drive the 2 hours for my appt, the service I received was amazing! While there, I had a couple of other services done based on their recommendations! I would highly recommend them to anyone who asks! Thank you so much!!!! More

Routine CX5 Maintenance p Pleasant staff especially Terry Dixon. Got my loaner as promised and work was great and car was clean. Price was competitive. Best regards, Ralph Kami Pleasant staff especially Terry Dixon. Got my loaner as promised and work was great and car was clean. Price was competitive. Best regards, Ralph Kamin More

Always a pleasure Great customer service. Been going to the Freeman Mazda Service Center for over 10 years - always a good experience - knowledgeable and friendly staff Great customer service. Been going to the Freeman Mazda Service Center for over 10 years - always a good experience - knowledgeable and friendly staff and love that my car gets a nice wash. Thanks! More

You guys are great! I never dread having to come in for service work. Your team is courteous, keeps me informed and are a pleasure to deal with! What a refreshing exper I never dread having to come in for service work. Your team is courteous, keeps me informed and are a pleasure to deal with! What a refreshing experience compared to other dealership nightmares! More

Love Freeman Mazda Service The service staff are always efficient, friendly, and honest. Wouldn't take my Mazda anywhere else! They do not try to upsell me or push repairs/servi The service staff are always efficient, friendly, and honest. Wouldn't take my Mazda anywhere else! They do not try to upsell me or push repairs/services that are not needed. More

Great Job I used to get my oil changes here because they were free. I continue to get them because I trust Freeman Mazda. They do a good job and the are not a I used to get my oil changes here because they were free. I continue to get them because I trust Freeman Mazda. They do a good job and the are not always trying to upsell me products and services I do not need. Angela and Chris did a great job with customer service. The technicians do a great job as well and on this last visit, they caught a mistake another company made and provided me with the information I needed to get this other company to act on and make things right with my car. More

recall Faster then promised Did what they said they would do Cleaned the outside of the car, thank you nice touch. Added an oil change at the last minute Faster then promised Did what they said they would do Cleaned the outside of the car, thank you nice touch. Added an oil change at the last minute without any problems More

Fast and efficient I received a recall notice on my 2011 Mazda 3 for the dashboard and seatbelts. The service center replaced and my car was ready by the next day. I was I received a recall notice on my 2011 Mazda 3 for the dashboard and seatbelts. The service center replaced and my car was ready by the next day. I was also able to use the complimentary loaner vehicle during repairs. More

TERRI DIXON IS AWESOME! Very Good Service, These guys work very hard! They are honest and took time with me, allowing me to see what was being done. They showed me previo Very Good Service, These guys work very hard! They are honest and took time with me, allowing me to see what was being done. They showed me previous work that was stated was done at another Mazda dealership, BUT was not actually done, I paid for that service at that other dealership, that was never actually done. They helped me to understand what was wrong with the vehicle and what was being repaired and I was 100% satisfied. Thank you so much! More