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Norm Reeves Mazda - Service Center

Irving, TX

4.8
480 Reviews

480 Reviews of Norm Reeves Mazda - Service Center

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February 16, 2018

Regular Service By far the best car dealership I have ever been to not only for purchase but service. Purchase process was stress-free and the service department empl More

by Helen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin Ramon, Christina Figures
Feb 25, 2018 -

Norm Reeves Mazda responded

Thank you Helen!

February 07, 2018

Oil change service. It was a good visit but we had to wait two hours on our oil change. Which was a little much. Especially since we made the appointment in advance. More

by razschachr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cliff Legrande
Mar 07, 2018 -

Norm Reeves Mazda responded

Thanks for letting us know and I apologize for the long wait. I will be sure to share your experience with the service manager. Thanks again.

February 02, 2018

Great Service from Angela As usual, I had great service from Angela & Terri waved to welcome me. Over my years dealing with Freeman Mazda, I have developed a real sense of tru More

by Nancy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terri Dixon, Angela Engle
Feb 04, 2018 -

Norm Reeves Mazda responded

We're happy to have you in Freeman Mazda family. Thank you Nancy!!!

February 01, 2018

Smooth and thorough The dealership's service department is one of the best I've encountered. They are professional, personable and provide great advise to you as it relat More

by gcagbasiere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela Engle
January 19, 2018

Friendly Service The service department at Freeman Mazda is very good. They are fast and friendly. They take the time to explain the report card of your car's health. More

by mchrib03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terri Dixon
Jan 22, 2018 -

Norm Reeves Mazda responded

Thank you so much! We appreciate the compliment.

January 07, 2018

I would recommend the service department but not the sales The service department customer service is 10 when it comes to service. They need to train the sales service how to treat there customers. Thank yuh More

by Caroline123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terri Dixon
Feb 04, 2018 -

Norm Reeves Mazda responded

Thanks for the feed back and the review!

January 05, 2018

always a great value Mazda always takes care of me and finds the most reasonable solutions. I had a tire that kept going flat and after mazda brought it in, they found the More

by antarias
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terri Dixon
Jan 22, 2018 -

Norm Reeves Mazda responded

Thank you so much for the kind words. We really appreciate it and you!

December 28, 2017

Brake service Excellent service. Done in a reasonable time at an affordable orice. No attempt to price gouge me with unneeded service. I appreciate the prompt atten More

by Dan123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela Engle
December 23, 2017

This is the best Mazda Service Department, ever They always take good care of me and my car, and they have come through for me in some very difficult times. If you have a Mazda, please take it here More

by Shawn H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh, Ricky, Angela, Terri Dixon
December 15, 2017

Recall on the Mazda Very prompt and polite I was in for a very simple recall, but was treated very well and received a complimentary car wash. Did not need any service ot More

by El Gallo Negro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Figures, Cliff Legrande, Terri Dixon, Angela Engle
Dec 16, 2017 -

Norm Reeves Mazda responded

Thank you!

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