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Norm Reeves Mazda - Service Center

Irving, TX

4.8
501 Reviews
Call Service Center (945) 237-1505

501 Reviews of Norm Reeves Mazda - Service Center

Sort by
April 07, 2025

It was a good experience but would recommend them to be more responsive in terms of services More

by NA
Recommend Dealer
Yes
Employees Worked With
Juan Juan
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2025 -

Norm Reeves Mazda responded

Hello, thank you for sharing your experience with us. We’re always looking for ways to improve our responsiveness, and your feedback helps us get better every day. We hope to deliver a 5-star visit next time!

April 07, 2025

Angela was extremely helpful thorough understood the issues with my car and resolved it.she maid my experience with the dealership very plseant. I have no hesitation to return to the dealership and reco More

by Isam.alimam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nora Blackmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2025 -

Norm Reeves Mazda responded

Isam, we're delighted to hear Angela made your visit a pleasant one by really understanding and resolving your car issues. Your kind words and willingness to recommend us means a lot, and we're proud to have team members who make a difference. We look forward to serving you again whenever you need us!

April 02, 2025

I have always been treated like family in ensuring my cars highest quality, safest performance. More

by luxetranssvcs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2025 -

Norm Reeves Mazda responded

Everyone is family at Norm Reeves Mazda! Thank you for sharing your experiences, we love welcoming you back time and time again. Reach out if you ever need anything!

March 30, 2025

As always the services was done properly and complete in timely manner. Service has always been good and use the dealership for my maintenance on the car. More

by h4plus1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Guidry
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2025 -

Norm Reeves Mazda responded

Thank you for your loyal support. We’re delighted to learn that our team completed your maintenance promptly and with great attention to detail. Your continued trust inspires us to always deliver top-notch service.

March 30, 2025

My experience was very professional and welcoming. They have been very consistent for the last few years. More

by darcusw75217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvador Torres
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lyndsay Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvette Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salina Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2025 -

Norm Reeves Mazda responded

Hello! We appreciate your feedback! It’s wonderful to know that you consistently experience a professional and welcoming atmosphere with us. Reviews like yours inspire us to do our best and raise the bar every single day.

March 29, 2025

I truly appreciate the efficient service I received the last time I visited them. Thank you More

by elvitorres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2025 -

Norm Reeves Mazda responded

It’s fantastic to hear that you appreciated the efficient service during your visit. We strive to deliver a seamless experience each time, and your acknowledgment means a great deal to us. Thank you for taking the time to share your thoughts.

March 28, 2025

The service department is amazing and the staff very helpful. I would recommend them for all ur mazda service needs More

by gbdaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lyndsay Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salina Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2025 -

Norm Reeves Mazda responded

Thank you for recommending our service department. We take pride in our knowledgeable and helpful staff who work hard to provide exceptional Mazda service every time. Your endorsement encourages us to continue delivering excellence. See you next time!

March 27, 2025

The staff there were too helpful and efficient. Hustle free environment and professional services. Thanks for the help! More

by RSHOAIB277
Recommend Dealer
Yes
Employees Worked With
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salina Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2025 -

Norm Reeves Mazda responded

Thank you for your kind words! We're thrilled to hear that our team provided a 5-star experience for you. We look forward to serving you again soon, and please check out our selection of vehicle, service, and parts specials.

March 26, 2025

They have always taken care of my car in a professional manner. Service staff is very friendly. More

by rgspiker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2025 -

Norm Reeves Mazda responded

Your loyalty means the world to us, and we're delighted that you've consistently experienced professional and friendly service from our team. Thank you for trusting us with your car care—we look forward to keeping you on the road for many years to come.

March 26, 2025

Advisor was very helpful. Norms could provide some good seating arrangement for customers and amenities. Regular oil change and diagnostics check could be quicker for custom More

by ivanrvf23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyndsay Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2025 -

Norm Reeves Mazda responded

We appreciate your feedback and are glad our advisor was helpful during your visit. We continually strive to improve our customer experience and reviews like yours help us accomplish that goal. Thank you for helping us make Norm Reeves Mazda even better.

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