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504 Reviews of Norm Reeves Mazda - Service Center
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September 21, 2016
Excellent, friendly service! Wonderful staff and. Customer service. The waiting areas are always clean and it's fantastic that I can work (with wifi) while I'm waiting. Thanks! Wonderful staff and. Customer service. The waiting areas are always clean and it's fantastic that I can work (with wifi) while I'm waiting. Thanks! More
by Dbn123
Employees Worked With
Angela Engle
September 20, 2016
BEYOND COMPARE I have dealt with some strange characters posing as "automotive experts". To be honest, I was disheartened to think that everyone acted this way. The I have dealt with some strange characters posing as "automotive experts". To be honest, I was disheartened to think that everyone acted this way. Then I came back to Freeman. Home of my car purchase. Terri Dixon is a gem among all the automotive service. The staff could not be any better or knowledgeable. Now whenever any Mazda owner I meet is talking about repairs, I try to steer them to Freeman and Terri. Thank you for allowing her to assist us. More
by MARIANN
Employees Worked With
Terri Dixon
September 20, 2016
Oil change and tire rotation. Great customer service. I also like that we are updated on my vehicle and how much longer it'll take. Waiting area is clean with great snacks. Great customer service. I also like that we are updated on my vehicle and how much longer it'll take. Waiting area is clean with great snacks. More
by Val14
Employees Worked With
Rickie
September 10, 2016
took great care of me at a very reasonable expense. Ken was welcoming and accommodating. Had two service issues. Both were handled beyond my expectations. One was under warranty. Repairs included someth Ken was welcoming and accommodating. Had two service issues. Both were handled beyond my expectations. One was under warranty. Repairs included something I hadn't asked for or expected. The other was not under warranty but something I was not able to handle myself. Ken, the service advisor, knew how to fix it. He did it himself and did not charge for it. Extraordinary service. Thank you. TL More
by Terry Lee
Employees Worked With
ken
September 07, 2016
Routine maintenance and Inspection Exceptional thoughtfulness and courtesy shown by Aaron. He reviewed my service performed and reminded me of my on line coupons. He also reminded me o Exceptional thoughtfulness and courtesy shown by Aaron. He reviewed my service performed and reminded me of my on line coupons. He also reminded me of my free car wash. More
by CLF
Employees Worked With
Aaron in Service
September 02, 2016
Service Great Job!! Angela always takes great care of my vehicle. And the wait is never too long. What more needs to be said? Thanks for caring. Great Job!! Angela always takes great care of my vehicle. And the wait is never too long. What more needs to be said? Thanks for caring. More
by Grkids
Employees Worked With
Angela Engle
September 02, 2016
Excellent service The work was done in a timely fashion and my service rep kept me informed on my car's status through the process. Feels like a BMW dealership. The work was done in a timely fashion and my service rep kept me informed on my car's status through the process. Feels like a BMW dealership. More
by richard L G
Employees Worked With
not sure of his name
September 02, 2016
Excellent customer servi Angela is a gem. Very knowledgeable and helpful. She knows what I need on my car service intervals. Customer service is her specialty. Give her a r Angela is a gem. Very knowledgeable and helpful. She knows what I need on my car service intervals. Customer service is her specialty. Give her a raise. More
by Patricia Taffner
Employees Worked With
Angela Engle
September 01, 2016
True Customer Service Polite,Thoughtful,Informative. Completed the checkup in a timely fashion. Suggestions on next service were given. Washed my Miata as extra customer Polite,Thoughtful,Informative. Completed the checkup in a timely fashion. Suggestions on next service were given. Washed my Miata as extra customer service. Will return for my services. Sincerely, Cat Reeves More
by fraidekat
Employees Worked With
Cliff Legrande, Angela Engle
August 31, 2016
true customer service I have had a lot of car issues over the last year and Teri has really accommodated me in getting the repairs needed. Listen to the concerns and inform I have had a lot of car issues over the last year and Teri has really accommodated me in getting the repairs needed. Listen to the concerns and inform me through out the process of my repairs and cost. I Own 4 Mazda's and it can get very expensive for repairs. So on behalf of the Johnson family we want to thank Mazda for helping us to get a reasonable deal on repairs. I will soon write a officially letter thanking the service department for lets just say giving back to the community. You know My problems started back in 2007 when I become disabled and unable to work as a result my finances are limit. So when a company like Mazda shows compassion they will always have customers like me who return for business. May your company continue to employ employees who are not just working for a pay check but also like their job and strive to take care of customers. Ruth Johnson More
by MommaJ
Employees Worked With
Terri Dixon, Angela Engle
