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Norm Reeves Mazda - Service Center

Irving, TX

4.8
496 Reviews
Call Service Center (945) 237-1505

496 Reviews of Norm Reeves Mazda - Service Center

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March 22, 2025

Lyndsay Dooley Is very oof went out of the way and provided excellent customer service, courteous and took care of my work very efficiently, Thank You Lyndsay Dooley !!!! and she will be the asset to More

by skappas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lyndsay Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Norm Reeves Mazda responded

Lyndsay and Masada are exceptional at what they do! Thank you for recognizing them. We're glad you had a 5-star experience and hope to have you as a repeat customer.

March 22, 2025

Service is good, but $200 for the 15,000 mileage was higher than expected and took longer to complete than expected. More

by lisa_laport
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Norm Reeves Mazda responded

Lisa, we value your honest input about your recent service experience. We understand that the pricing and duration for the 15,000-mile service didn’t match your expectations, and we’re always looking for ways to enhance our processes. We hope you’ll visit us again so we can deliver a 5-star experience next time.

March 22, 2025

Great service. Timely. Informative. Y Y Y Y Y Y Y Y Y Y Y More

by Todd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Norm Reeves Mazda responded

Thank you for sharing your feedback on our service, Todd. We pride ourselves on timely, informative care and are delighted you experienced that firsthand. Your positive response inspires us to maintain our high standards every day.

March 22, 2025

Well maintained dealership with friendly and professional staff. No issues with anything at this location. More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Norm Reeves Mazda responded

Hi, Sam. Thanks for your review! Knowing that you’ve had a smooth experience here truly motivates us. We look forward to serving you again at Norm Reeves Mazda.

March 22, 2025

I’m and long time customer and the dealership and the Mazda service center take excellent care of their customers. More

by amwilliams75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent Boe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nora Blackmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2025 -

Norm Reeves Mazda responded

Amazing customers like you inspire us every day! It's a pleasure to serve you here at Norm Reeves Mazda. Until next time!

March 22, 2025

Very professional and courteous staff. Service was done in timely manner. I didn't wait longer than I was promised when I first came in. More

by AJJEH1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2025 -

Norm Reeves Mazda responded

Hello! Your comments on our professional and courteous staff are greatly appreciated. We’re committed to delivering prompt and efficient service, and it’s wonderful to know we met your expectations. Thank you for choosing Norm Reeves Mazda and for your thoughtful review.

March 22, 2025

Thank you for solving my problem, everyone is very kind. my car is fine thanks so much More

by carolinaojoslindos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lyndsay Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvette Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salina Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Norm Reeves Mazda responded

Carolina, we're glad we could help you when you were in need. We want every customer to receive the help and care they deserve, and thank you for choosing us. Please tell your family and friends, so we can assist them like we assisted you.

March 21, 2025

Excelente, prestan un buen servicio, el personal es muy atento y cordial. Lo bueno es que cuentan con el Señor Salvador Torres que habla en español y su trabajo es muy eficiente! More

by luismarquezg25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Foreman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Norm Reeves Mazda responded

Muchas gracias por compartir tan grata experiencia; nos alegra saber que Salvador Torres y nuestro equipo te atendieron de manera tan eficiente y cordial. Valoramos profundamente tu reconocimiento y nos enorgullece contar con personal que habla tu idioma para brindarte el mejor servicio. Te invitamos a utilizar nuestro sistema de programación de servicios en línea, que facilita y agiliza cada visita.

March 15, 2025

I had an amazing experience @ Norm Reeves Mazda car dealership everything went perfectly. Very nice place, very clean, staff is very polite and attentive. More

by smunagala09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salina Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2025 -

Norm Reeves Mazda responded

Thank you so much for sharing your excellent review! These lovely words mean a lot to us. Thanks for trusting Norm Reeves Mazda, and if you need help with your next upgrade or a service appointment, we're here for you.

March 14, 2025

Scheduled appointment was not on the schedule. Issue that should have been found in the previous visit, 2 weeks earlier found. More

by umbra111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lyndsay Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 14, 2025 -

Norm Reeves Mazda responded

We’re disappointed that we didn’t meet your expectations during your Mazda service visit two weeks ago. However, we're pleased that we could discover the issue this time. We hope that you will consider returning so that we can regain your trust. We also will be addressing the fact that your appointment did not appear in our schedule. Thanks for letting us know.

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