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Norm Reeves Mazda - Service Center

Irving, TX

4.8
496 Reviews
Call Service Center (945) 237-1505

496 Reviews of Norm Reeves Mazda - Service Center

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March 03, 2025

The team is always great as well as the service provided .10/10 rating every time More

by N5370483
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salina Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2025 -

Norm Reeves Mazda responded

Wow, a perfect 10/10 review! We couldn't be happier to hear that you had such a fantastic experience. Thank you for your support and your loyalty, and we can’t wait to welcome you back!

March 03, 2025

Great service Bryan was super helpful and took the time to explain everything well, super happy More

by almitaromero02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2025 -

Norm Reeves Mazda responded

Bryan sounds like he really demonstrated the kind of service we want our customers to enjoy, Almita! We're thankful he's on our team and that you felt well-informed about the service that your Mazda received. If you have any more questions about your visit, please feel free to reach out. Thank you!

February 28, 2025

I've had other customer care reps her but Salvadore was great to work with. My service was done timely. More

by dymitchell66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvette Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2025 -

Norm Reeves Mazda responded

What a nice shout-out for Salvador! We're excited to read that your service visit for your Mazda was fast and efficient. If you would like to request Salvador's services once again, please let us know. Thank you!

February 26, 2025

Lyndsay is amazing and helpful. Service was efficient. I walked in with no appointment and got taken care of More

by Q
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyndsay
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Feb 27, 2025 -

Norm Reeves Mazda responded

That sounds like awesome service to us! We're happy that Lyndsay could lend you a hand even without an appointment for your Mazda. If you need an appointment next time, you can always use our online scheduling services. Thank you!

February 26, 2025

Very courteous and customer friendly staff Would recommend family and friends to visit the dealership if looking to buy new cars More

by jigra721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan G
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Feb 27, 2025 -

Norm Reeves Mazda responded

We appreciate you recommending us to your friends and family! Word-of-mouth is a fantastic way to find a car dealership. Thanks so much, and we look forward to serving you again!

February 26, 2025

The service was great and speedy. Excellent customer service. I would be very happy to have the opportunity to come back again More

by r88hall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2025 -

Norm Reeves Mazda responded

We welcome you to come back any time! Our goal is to provide timely and efficent service with a smile whenever a customer comes in with their Mazda. We're so happy that was the result. We also have service specials we encourage you to take advantage of when you come in again.

Feb 27, 2025 -

Norm Reeves Mazda responded

We welcome you to come back any time! Our goal is to provide timely and efficient service for customers with a smile on our faces. We're so happy that was the result for you. Remember that you can take advantage of our service specials when you bring in your Mazda the next time. Thank you!

February 26, 2025

Timely and reasonably priced. Took my car in for maintenance and it was looked at and inspected and any work completed. No unnecessary repairs More

by mizkittee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2025 -

Norm Reeves Mazda responded

Keeping up with routine maintenance for your Mazda will keep it running well for a longer time. Even better when the service is efficient and affordable! We're glad that was the outcome of your service visit. Remember that our service specials can make these necessary service reasonable. Thanks so much!

February 26, 2025

Didn't check my tire Had a leak in tire and you didn't repair it as a asked More

by Chrisoc1958
Recommend Dealer
No
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Feb 27, 2025 -

Norm Reeves Mazda responded

Since we value you as a customer, we'd like to resolve the issues with your tires, Chris. Please reach out to our General Manager, Trenton Boe, at Trenton.boe@normreeves.com at your convenience. Thank you.

May 18, 2023

Great service, fair prices. They provide a video of the pertinent areas of the car as reviewed by the technician. They top it off with a free car wash. More

by lavndrgrl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Cai
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May 16, 2023

Every experience is friendly and service work is performed efficiently. I highly recommend buying a vehicle and servicing it with Freeman Mazda! More

by Edward Zagorski
Recommend Dealer
Yes
Employees Worked With
David Pearson
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