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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.4
1,182 Reviews

1,182 Reviews of Norm Reeves Toyota Dallas - Service Center

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September 07, 2025

I have no complaints about this dealership I used it when it was Cowboy Toyota. More

by TGBTGBIRCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2025 -

Norm Reeves Toyota Dallas responded

Thanks for sharing your thoughts about your experience with Norm Reeves Toyota Dallas. We appreciate your business and hope to see you again soon! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 06, 2025

It was great working with Shelley. She kept me updated and helped me with everything I needed during this service appointment! More

by brgage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2025 -

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 05, 2025

You are an excelente dealership. And I’m a loyal client of Carlos López Thank you for your service. More

by jesush.terrazas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 05, 2025

Shelley is easy to work with and gets work done. Very good relations with customers. More

by jschwenk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 03, 2025

Good experience at the Norm Reeves Toyota dealership. Quite convenient for me. However, a quick lube / oil change facility should be seriously considered for adding. Hare Krishna! More

by sanjay5goel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Conner McMahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2025 -

Norm Reeves Toyota Dallas responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Norm Reeves Toyota Dallas. We look forward to having you as one of our valued customers for many more years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 03, 2025

Worst wait time every visit. You might as well take lunch and dinner with you. More

by Crystal Reyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for your feedback. We're truly sorry to hear about the long wait times you've experienced. We understand how valuable your time is, and we're actively working to improve our scheduling and service flow. Your input helps us do better, and we appreciate you bringing this to our attention.-LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 03, 2025

Connor was very efficient and took the time to look over all information for my vehicle. Connor was very courteous while working with me. More

by tanesha Wilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Conner McMahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for choosing Norm Reeves Toyota Dallas. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 02, 2025

Shelly and Justin are great! It is warming and securing to know they care and go above and beyond for their clients. Unfortunately, I can not say I feel the same way about th More

by Candice B.
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2025 -

Norm Reeves Toyota Dallas responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Norm Reeves Toyota Dallas! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 02, 2025

They take great care of my 21 Tundra would definitely recommend to anyone needing to get work done More

by hoytnesbitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 01, 2025

Conner McMahan was great, as was the overall experience, EXCEPT, with so many people able to work remotely now, can't you have one of the three waiting rooms with the TV volume turned to zero? More

by g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Conner McMahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2025 -

Norm Reeves Toyota Dallas responded

Thanks for sharing your thoughts about your experience with Norm Reeves Toyota Dallas. Conner and our team appreciate your feedback and business. We hope to see you again soon! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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