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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.4
1,004 Reviews

1,004 Reviews of Norm Reeves Toyota Dallas - Service Center

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August 12, 2021

We had LoJack installed on our new Venza. Ron handled this and we were very satisfied with his service. We will continue to use Cowboy for our service needs. More

by terriblackmon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Gallagher
Aug 12, 2021 -

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words for Ron, and for taking the time to leave us this wonderful feedback!

August 12, 2021

Que puedo decir fueron muy amables y la atención al cliente es excelente desde que able por teléfono para la sita asta que nos entregaron el carro ya listo muchas gracias More

by Febe Guerra Luna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Ruiz Blas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2021 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 11, 2021

This was only my second time in the service department to get my vehicle taken care of and it was just as good as last time. Carlos got me taken care quickly and made sure everything was covered with me. G More

by KDealy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2021 -

Norm Reeves Toyota Dallas responded

It's great to hear that Carlos and the team were able to help you out and that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Cowboy Toyota!

August 08, 2021

Great service and friendly people. Called for a service appointment and they made it very efficient for us to get the car in and out quickly. More

by C Bassett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Breaud
Aug 08, 2021 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 05, 2021

Service Advisor Leesha Barnes is friendly, knowledgeable and helpful. Leesha would walk you through every detail of your vehicle's maintenance needs. More

by Simon
Recommend Dealer
Yes
Employees Worked With
LEESHA BARNES
Aug 05, 2021 -

Norm Reeves Toyota Dallas responded

Thank you, Simon, we appreciate your business and our team looks forward to serving you again soon!

August 03, 2021

Excellent service department.Everyone is very Excellent service department. Everyone is very helpful. Justin Auchter is exceptional service Drive Manager Keep up the good work. More

by shm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

Norm Reeves Toyota Dallas responded

Thank you for choosing Cowboy Toyota, your feedback and rating mean a lot to us. We're glad Justin was able to help, and we hope to see you again!

July 29, 2021

Bobbie was an exemplary service advisor. She provided great advice and was able to schedule my visit in a narrow timeframe. She is truly an asset to Cowboy Toyota. More

by mb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BOBBIE ADKINS
Jul 30, 2021 -

Norm Reeves Toyota Dallas responded

Thanks for sharing your thoughts about your experience with Bobby here at Cowboy Toyota. We appreciate your business and hope to see you again soon!

July 26, 2021

Justin was excellent - a total pro. He was honest, diligent, and listened to my concerns. Exactly what I needed. Officially gained a new customer today because of his excellent work. Thanks again! More

by MS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. We're happy to hear that Justin and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 19, 2021

I have been using Cowboy Toyota since 1997. My service has always been awesome. Shelly has been my service advisor since then and she always takes great care of her customers!!! More

by lizzza59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Norm Reeves Toyota Dallas responded

Thank you for the kind words for Shelly in our service department! We look forward to sharing your compliments with her and the rest of our team and don't hesitate to let us know if we can be of further assistance.

July 15, 2021

Leesha Barnes is great. She takes care of everything, all paper work, car loaner, she always calls back with status. I plan on purchasing another Toyota next year from Cowboy Toyota because of her. More

by orrapin247
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LEESHA BARNES
Jul 15, 2021 -

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review, Orrapin! We are so glad that Leesha had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Cowboy Toyota. Please don't hesitate to reach out if you need anything else.

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