Norristown Chrysler Dodge Jeep Ram

Excellent Experience! Our leasing experience with Norristown Jeep was tremendous. They are an Organization that is stellar in honesty and performance. They had a great sele Our leasing experience with Norristown Jeep was tremendous. They are an Organization that is stellar in honesty and performance. They had a great selection of Jeeps and and made the entire experience stress free. We had the good fortune to deal with Ross, Josh, Roberto and Steve. The vehicle was ready when promised and we received a tremendous briefing on the features of our new 2019 Jeep Cherokee, Limited. Norristown Jeep has become our exclusive dealership for future purchases. More

Hit or miss with this dealer. Went here for a Jeep. They gave an average price on the one I wanted but three dealers nearby all beat their price on an exact quoted car. Then came t Went here for a Jeep. They gave an average price on the one I wanted but three dealers nearby all beat their price on an exact quoted car. Then came the trade in value. Highway robbery. I was insulted and left. Internet sales person was pretty poor at getting back to me with the info I wanted and the in store salesperson was worse. He was somewahat sarcastic. It took him a week to reply to my questions and I bought from another dealer in the meantime. I would doubt I will ever go back. Too bad. More

DO NOT BUY FROM THEM If you do buy from them. DO NOT LEAVE THE DEALERSHIP WITHOUT LOOKING OVER ALL PAPERWORK... They screwed up title on new vehicle... Salesman was good.. If you do buy from them. DO NOT LEAVE THE DEALERSHIP WITHOUT LOOKING OVER ALL PAPERWORK... They screwed up title on new vehicle... Salesman was good... But.... The people that do title and financing paperwork have no clue what they are doing... Trust me... You will end up paying double sales tax and fees to get it fixed right.. I'm wondering if they pocketed the original sales tax to make the buyer pay again... Anything with them is possible... More

Horrible Service Experience.Go 2 your Local Mechanic instead 0 STARS. DONT WASTE YOUR TIME OR MONEY HERE, GO TO YOUR LOCAL MECHANIC INSTEAD. There’s plenty around. USE GOOGLE :) Not happy with this STEALERSHIP. 0 STARS. DONT WASTE YOUR TIME OR MONEY HERE, GO TO YOUR LOCAL MECHANIC INSTEAD. There’s plenty around. USE GOOGLE :) Not happy with this STEALERSHIP. I took my car to them for an airbag recall I received in the mail. BIG MISTAKE. I should have went somewhere else or ignored it all together because it ended up costing me $700. I figured they knew what they were doing because they are “certified”. The second mistake I made (after taking my car to them) was having them perform “recommended maintenance” which consisted of a throttle body service and coolant flush among 10 other things I told them NO @120k miles. Also ((I noticed)) my serpentine belt started to make some noise so I had them replace that too while they were doing the other work. I paid them over $500. 1 DAY LATER, I noticed a couple drops of a pink fluid on my garage floor. MY CAR STARTED LEAKING COOLANT SLOWLY at first just a couple drops. I should have taken it back right away but I didn’t because I'm busy running multiple businesses and It was around Thanksgiving. Over the next week or two, The weather went from hot to cold to hot to cold. One morning, I noticed a huge pink puddle on the garage floor. The leak got a lot worse. I took the car back and they said the hose going to the radiator was deteriorated. Why didn’t they notice this when they did the coolant service?? The person then admitted over the phone they should have done a pressure test to see if the hoses were good before they did the coolant service. When I talk to the manager in person, I get excuse after excuse. In addition, his story changed (and the hose was not deteriorated at all) , now he says it was leaking near the clamp. Then he goes on with his sales pitch and makes more excuses…he said the car has lots of miles, it was the original hose. WHATEVER…ITS THE FACT OF THE MATTER, MY COOLANT WAS NOT LEAKING BEFORE THEY DID ANY WORK With the Coolant System... SO WHY … ((ONE DAY LATER)) Is my coolant LEAKING on my garage floor? He then makes another excuse… it took me too long to bring it back, OK BUDDY ….What if I didn’t bring it back at all and my coolant system failed while I was driving and I crashed and got injured? ALL FINGERS WOULD POINT AT THE COOLANT SERVICE RECENTLY PERFORMED BY THE “CERTIFIED” DEALERSHIP. Change your story and make all the excuses you want so you don’t have to be held responsible….As a business owner, I’m ashamed. This problem started because of something you did with my coolant system !!!! That’s YOUR OWN FAULT AND/OR NEGLIGENCE, NOT MINE!!!!!! NOW I have to pay an additional $$$$$$$ to fix another problem you created. If I did something like this in my profession I would be sued for thousands of dollars, but somehow this establishment gets away with it and we pay for it all along the way!!!!! ITS SAD THAT THIS PLACE FAILS TO REALIZE THE #1 GOLDEN RULE OF BUSINESS = MAKE YOUR CUSTOMER HAPPY. IF YOU DIDN’T CHARGE ME THAT EXTRA $190 I probably would have went back and spent another $500+ to have them do more work but NO, YOU DIDNT. That $190 in the short term will get no more in the long term. The only thing long term is a negative review, which hopefully will deter other people going to this establishment and wasting money. NOW I MISS WORK FOR TWO DAYS WHILE YOU FIX THE PROBLEM YOU CREATED. AND THEN you can have the Luxury to BILL ME FOR IT. Wouldn’t it be great to get paid for problems you create? And you don’t have to be held accountable or responsible..It’s unfortunate and sad that this stealorship and other businesses operate like this today. All they want is your $$$ and they don’t take necessary precautions and will avoid ALL responsibility if a problem arises. I FEEL like ONE PROBLEM PROBABLY LEADS TO ANOTHER WITH THIS STEALERSHIP AND THEY WILL RECOMMEND WHATEVER TO MAKE A DOLLAR WITHOUT TAKING ANY PRECAUTIOUNS in the process. ONE PROBLEM WILL LEAD TO ANOTHER, AND IN THE PROCESS THEY TAKE ALL OF YOUR MONEY AND AVOID ALL RESPONSIBILITY. On the receipt it says Guaranteed Satisfaction and this (former) customer is NOT satisfied. GUARANTEED! More

Exceptional experience! Everyone was friendly, cheerful and professional. Roberto explained everything clearly and made sure there were no issues. Exceptional job and experie Everyone was friendly, cheerful and professional. Roberto explained everything clearly and made sure there were no issues. Exceptional job and experience had! Thank you very much! More

Jeep Wrangler I was looking for a Jeep Wrangler. Unlimited. I meet the salesman William who showed me all the models of wranglers. He was great and helped me find t I was looking for a Jeep Wrangler. Unlimited. I meet the salesman William who showed me all the models of wranglers. He was great and helped me find the jeep I wanted and purchased. William showed me all my options to finance. The rest of the team in the sales department who help was just as friendly and helpful. I will definitely return to Norristown CJDR. Thanks I'm enjoying my wrangler unlimited. Kevin C. More

No buy from,no work on! If you did buy your new car from them. They will give you a hard time and tell you it is not warranty! The service manager came out and said (You didn If you did buy your new car from them. They will give you a hard time and tell you it is not warranty! The service manager came out and said (You didn't buy that truck here. Take it back There! I had to go to another Ram dealership and they were glad to take care of it and I didn't buy it from them! I will now have a new dealership to buy all my parts from too! Parts Department always gave great service to me, but they can thank service for losing a customer of MANY YEARS! More

Customer for life! I had a wonderful experience leasing a Jeep Grand Cherokee at Norristown Chrysler Dodge Jeep Ram. I worked with Dave Kilcoyne who was extremely pleasa I had a wonderful experience leasing a Jeep Grand Cherokee at Norristown Chrysler Dodge Jeep Ram. I worked with Dave Kilcoyne who was extremely pleasant, attentive and professional. Compared to the other salesman I shopped with at Ford and Toyota; Dave made them look like amateurs. When I pulled up to the dealership Dave met me outside and had me on a test drive in less than 5 minutes. He listened to everything I had to say and remembered every detail. I didn't buy a car that night as I did not have my trade-in but he never lost touch and called me the next day to check up and was not pushy in any way. To me, it felt more like he wanted to make me feel like a valued customer and made it clear he did not want to be a bother. A few nights later I was able to come back, work with Dave on a fair and honest price, go home and love my Grand Cherokee. From my positive experience, I can highly recommend Norristown Chrysler Dodge Jeep Ram to anyone in the market for a Jeep, I promise, you will not be disappointed! -Will DeFusco More

Great buying experience Was recommended by a friend to visit this dealership to purchase my new Jeep Wrangler. They had the exact car I wanted in stock. Called Dennis Crilly, Was recommended by a friend to visit this dealership to purchase my new Jeep Wrangler. They had the exact car I wanted in stock. Called Dennis Crilly, whom I was referred to, and told him I would like to come in to see the car. 45 minutes later we arrived and was promptly greeted by Roberto Aguilera. He had the car parked out front, ready to be test driven. Within 15 minutes of arrival, we test drove, inspected the vehicle, and made a deal on the vehicle. They were no games, there were no tricks. We were given an excellent price, upfront, on the vehicle with no need to go back and forth. Their finance department was also excellent, preparing all the closing documents quickly and accurately. I would without hesitation recommend anyone looking for a new CJDR vehicle to visit them for great customer service, attention to detail and most of all, being honest and upfront. More

another amazing experience! It was time for a new Jeep and I had such a wonderful experience the last time I bought a vehicle from Sport that I knew right were I wanted to go to It was time for a new Jeep and I had such a wonderful experience the last time I bought a vehicle from Sport that I knew right were I wanted to go to buy a new one! The entire transaction process was expedient and stress free! Dennis and Steve treated me with courtesy and respect. Even the Owner came over to greet me and say a friendly hello! I love my new Jeep and the buying experience that was afforded to me by Sport! I will tell all of my friends where to go when they need a new vehicle and an amazing buying experience! Thank you Sport!! More