North Bergen Buick GMC - Service Center

They invited me for a test drive, and I went mostly out of curiosity. Ended up signing the contract because everything just felt right. No pressure—just a genuinely comfortable experience. of curiosity. Ended up signing the contract because everything just felt right. No pressure—just a genuinely comfortable experience. More

The worst experience I’ve ever had with a dealership — specifically the service department. Here’s what happened: I ordered parts for my car in August 2024. By the time they arrived, the issue had i specifically the service department. Here’s what happened: I ordered parts for my car in August 2024. By the time they arrived, the issue had improved, so when I called Buick, they told me it was fine to wait — they’d hold the parts until I was ready. In June 2025, the issue returned. I called to confirm they still had the parts and to set up an appointment. It took five follow-up calls (each time they promised to call me back by end of day — they never did), but eventually they confirmed the parts were there, and I booked an appointment. I dropped my car off at 8 AM. They said it “should” be ready by 3 PM. At 2:45 PM, I got a call — they claimed they didn’t have one of the two parts after all, so I had to pick up my car and reschedule. When I asked what they’d done for the last seven hours, the answer was: “diagnostics.” When I picked my car up, it immediately displayed an engine reduced power warning — a problem I’d never had before, and now it happens every time I start it. The car feels worse than when I brought it in. Two days later, I opened my trunk and found two parts sitting in there. No one told me why they were removed from my car or why they weren’t installed. I called the service manager, Steve, multiple times. The day after my appointment, he admitted they actually did have both parts and could have done the work. His explanation? “A mistake was made.” I told him I’d rather go to another dealership than leave my car with them again. He then told me I could only have my own parts if I paid another $200 — despite the fact they wasted my time, didn’t fix the car, and arguably made it worse. So now, instead of giving them another cent, I’m taking my car to a different dealership and will be asking them to explain why these parts were in my trunk and not installed. In short: stay far away from their service department. I heard “we’re under new ownership” about 10 times. That’s not an excuse for terrible service — and certainly not for making mistake after mistake with zero accountability. More

I visited a few other places, but only here did I get a proper quote with no hidden fees. Everything was printed out right in front of me. They even let me leave a deposit for a few days while I decided. proper quote with no hidden fees. Everything was printed out right in front of me. They even let me leave a deposit for a few days while I decided. More

Super calm experience. No pressure, no bait-and-switch. Everything I saw online was accurate. They let me take my time and think it over. Left impressed. No pressure, no bait-and-switch. Everything I saw online was accurate. They let me take my time and think it over. Left impressed. More

So many places show a full inventory online and then have three cars on the lot. Not here. Everything I saw online was actually there in person, which gave me confidence. I’m still thinking it over, but I le three cars on the lot. Not here. Everything I saw online was actually there in person, which gave me confidence. I’m still thinking it over, but I left with a great impression. More

Hands down the most patient dealership I’ve been to. I asked a ton of questions — not once did they seem annoyed or try to rush me. Nobody pushed a sale, they just helped me figure out what worked best. I asked a ton of questions — not once did they seem annoyed or try to rush me. Nobody pushed a sale, they just helped me figure out what worked best. That kind of service sticks with you. More

It’s calm here. No upselling, no games, no credit twistiness, no last-minute changes. You get what you agreed on and that’s rare. No upselling, no games, no credit twistiness, no last-minute changes. You get what you agreed on and that’s rare. More

Took my 2020 Buick encore GX in for service for a check engine light on July 5. Made the appointment the previous night as soon as the light went on after two hours of work on my car, I was informed that m engine light on July 5. Made the appointment the previous night as soon as the light went on after two hours of work on my car, I was informed that my car was safe to drive, and I can come back in 2 to 3 weeks when the parts that are back ordered have been received. The issue seemed to be with the turbo charger, a specific valve, etc. 2 miles later, while driving on Tonnelle someone was screaming at me from an intersection that my vehicle was on fire. My vehicle had caught fire and was totaled due to negligence from this dealership. The service manager arrived at the location of my burning vehicle within 10 minutes. What really bothers me is how the situation was handled from here on out. Despite being put through this, I still wanted to go ahead and get myself into a new Buick, because I loved my car. Adriana, the finance manager, when asked what I needed from them, and I told them I just needed to be in a new vehicle (not an encore gx, for obvious reasons) and at my same payment she said simply “that’s not possible”. So for somebody who decided to try and work with the dealership, give them every opportunity to reconcile the situation, and remained what I would consider reasonably calm during this whole ordeal, they were 100% unsympathetic, and did not acknowledge their negligence. The only bright side of this dealership would have to be Patrick the one salesman who tried to help me prior to my vehicle catching fire, and Kimberly in the service department, who was always attentive and kind. I strongly recommend buick of Mahwah before this dealership seeing that they’re a lot more honest and helped me with leasing my GX 3 years ago. More

Check engine light came on for transmission issues. McGuire techs investigated and stated it would be $700 for a flush or $3,000 for a replacement. I then said the car is under McGuires extended warran McGuire techs investigated and stated it would be $700 for a flush or $3,000 for a replacement. I then said the car is under McGuires extended warranty. They then said, we can’t fix it because the light isn’t on anymore and to take pictures of it. I pay a diagnostic fee of $200. 4 weeks later same light comes on. Bring it in again. With pictures. They now say warranty won’t fix it because they have to clear and recreate the error, they can’t just use the error code in the car. Still not fixed they say drive it til it dies. This time the supervisor waives the fee. He is the only saving grace in that place. 2019 GMC Terrain. 64,000 miles. Brake booster pump failure. 2 transmission failures. More

Since I started to going to McGuire GMC for my 16 Esclade, my truck is running great . No complaints. The whole staff is very professional . Service manager Dave is the best , service advisor Kimberl Esclade, my truck is running great . No complaints. The whole staff is very professional . Service manager Dave is the best , service advisor Kimberly is really helpful she’s always on top of everything. Thank you McGuire service staff for ur quality work . More