North Central Ford

On Feb 1, 2010, my 2002 Mercury Sable Premium was in for Safety Insp & replacement of drivers side master window switch due to intermittent operation & Dash Brake light on,had come on earlier in making turn Safety Insp & replacement of drivers side master window switch due to intermittent operation & Dash Brake light on,had come on earlier in making turn. At 11:15 a.m. morning of drop off, I was called, told $348 to install new driver door master switch & get state inspection safety sticker because brake fluid added and dash brake light went out, therefore Safety was ok, also apparent that brakes in excellent condition.Car would be ready at end of day. At 4:33 p.m. same day told by Rep that car not ready for pick up as told earlier," needed to look into auto o'ver night". Feb 3, 2010-4:16 p.m. I was called, told brake light did come on, they must request that they "go through" & need to do additional diagnostic, need to do additional diagnostic time "It is requesting additional information to go through wiring schematic, hopefully its a quick find. I could hardly beleive what was going on and I could not figure out what page of stupid I was supposed to be on that day. So I stopped by to try and get a better explaination. I was told I needed to authorize 2 more hours @$101 per hour. I asked if I was headed for a bill of $1000, to get my car back. I was told "pretty much" I authorized the additional time..What do you do..take the car out and go elsewhere and start over with more lost time from work!!! Now you might as well just drop your pants and not pull them up, because it's to be more of the same each time they call you at 4ish in the afternoon with more $$$ needs to pay to check..what you brought the car there for in the first place. On Feb 4, 2010 @ 4:45 p.m.having no word from FORD I called them, I was told there was an internal short, Cost,an additional $853 dollars plus tax was needed to fix a fuse panel. I told them to close up my car, I would pick it up before their close, to please save the replaced parts for me & be sure the bill was a line for line detale. I picked up my car to the tune of $881.79 dollars, same brake light on dash board illuminated. In the interim, I went on line to ask.Com pesented to two different FORD/Mercury reps what I was being told from FORD Service rep. I paid the fee for a response & got two (2) responses that acctually matched the fix that was done on my car at an out of town dealership.I was assured by both on-line mechanics, one directly, one in-directly that North Central FORD Service Dept was having a good ole time with me. My car was repaired at a dealership 52 miles away. Strange happenings to a one owner car thats serviced each 3k miles or less and has only the the best of service & genuine parts so far. From what I have come to know in many many conversations with co-workers and other repair shops, North Central FORD & (Five Star)aren't going to do anything, not one thing corrective, they don't care. Government bail-outs wait in the wings!!!!!!I will take this experience to FORD in Dearborn & where ever else I find. Thanks for your time. More

I've used North Central Ford service twice, both for the same reasons on the same vehicle, a 1997 Ford Mustang Convertible (V6). The first time they were able to fix the car for a somewhat reasonable price, same reasons on the same vehicle, a 1997 Ford Mustang Convertible (V6). The first time they were able to fix the car for a somewhat reasonable price, although I still found it a bit high. Still, it was fixed and worked. This time, I sent it in for the same problem. Now, I'm out $500 and all I have is what is wrong with the car, not fixed for that price. In both situations, we had a short in the wiring that was tripping the anti-theft system and keeping it from starting. It's been less than 12 months and they claimed to have a warranty on their work, but that's not how it ended up. Now, I'm out the $500 and to get fixed will run me another $1k - $2k. This was after an initial $99 upfront fee for just looking at the car and another 3 hours I agreed to since they couldn't find it in that initial inspection. So, I expect around a $400 bill. Instead, I was charged $450 and another $50 for 'shop supply fee'. They charged me for using shop towels and tools! This is on top of their $101 an hour service fee! This is the exact reason so many companies an compete with dealers on service. Dealers have to find ways to recoup their costs by doing tactics like this that feel to the customer like they've been cheated. I know I feel this way. I will never go back to this dealership again and I am pretty much of the opinion that if I ever have to use a Ford dealership for service again, I might as well just drop my drawers and pretend to enjoy it. More

Truly wonderful service dept IF you choose your Advisor wisely. Charley is as good as it gets! Even he is sometimes overworked so check with him frequently if the list is long. The new trainin Advisor wisely. Charley is as good as it gets! Even he is sometimes overworked so check with him frequently if the list is long. The new training Advisors try to push service that is not really necessary or called for at the time. Charley has never ever done this. He has been spot on with his calls for action. This has been the best FORD service dept. I've ever dealt with. More

I bought a supposedly certified used vehicle from North Central Ford three months ago. In less than 3 months and 3000 miles, it has been serviced for 6 different issues. The issues included a broken gear Central Ford three months ago. In less than 3 months and 3000 miles, it has been serviced for 6 different issues. The issues included a broken gear shift, trunk lining separating from the car, the lighter not working, a seat belt needing to be replaced and the window getting thoroughly scratched up every time it was rolled down. I met with the GM to discuss the bad service I received from their service department and exchanging the car for a comparable vehicle since mine was obviously not thoroughly check by the dealership. The GM would not exchange the vehicles and told me that if I were a man, I would not be complaining about the concerns I had with vehicle. Citing his wife as an example, he said only women tend to make a big deal out of small issues like the ones I was having with my car. More

1st salesperson told me probably could not get me what I wanted for the price I wanted. So when i was leaving the manager approached me and said, we probably can. They wasted 2 hours of my time and 1st trie wanted for the price I wanted. So when i was leaving the manager approached me and said, we probably can. They wasted 2 hours of my time and 1st tried to get me to pay $45000 for a $23000 truck, then let me sit and came back with a $200 a month less payment which was still more than what I told them I could do. It was disrespectful like I could not use a calcualtor. Is the ultimate example of shifty xx car salesman. Horrible time wasting experience. More

Definitely low-ball you on your trade-in. Way lower than any KBB or NADA even though the trade-in was a 2002 with only 25k on it. They sold it 1 week later for 4K over what they paid us. Came back to us w any KBB or NADA even though the trade-in was a 2002 with only 25k on it. They sold it 1 week later for 4K over what they paid us. Came back to us with 3 offers for monthly payments. Left after the 2nd then they called back and came back down. Then....sneaked in a 3 year red carpet instead of the 5 year purchase. By that time I was exhausted with wife and 11 year old at the dealer. These guys are social parasites. I'd put them 1 rung above lawyers. Vehicle I could have paid 24K for cost me 34K. Had to bring vehicle back twice because of repair promises not taken care of. I love the vehicle but will never buy from Central Ford ever again...and neither will any of my friends, co workers or associates. These guys throw minutae at you fast and do the bate and slip. Beware of anyone from Central Ford Sales. ANd no - I am not a disgruntled ex-worker. Just a very dissatisfied patron soon to be ex. More