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North Central Ford

Richardson, TX

3.7
479 Reviews
North Central Ford invites you to experience a new way to buy and service your vehicle. As a Sonic Automotive Premier Dealership, our entire inventory comes with our Sonic Price. By regularly comparing our prices with the local market, Sonic Price eliminates the time-consuming negotiation process and delivers you an exceptional deal.
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1819 N Central Expressway

Richardson, TX

75080

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Showing 479 reviews

April 17, 2023

I bought my Ford Taurus 4 years ago and always go back there to have maintenance done. Jim Ayo is my service advisor. He is so helpful and does everything possible to meet my needs. He goes the extra mil More

by jaap0126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Larson, Charles Washington
Apr 17, 2023 -

jaap0126 responded

I really like this dealership. Everyone that I have talked to does the very best possible to take care of the customer. I took my car over on a Thursday. Jim Ayo ordered a necessary part and told me to bring it back the next day. They repaired the car and I picked it up later that day. Jim called me a few days later to check on it.

Apr 17, 2023 -

jaap0126 responded

Hello everybody. Thank you for repairing my car. Keep up the good work. I only take my Ford Taurus to you for servicing. I appreciate the discounts that I receive from you. My nephew brought me to your dealership in 2019 to look at the Ford in your showroom. I traded in a 20 year old Toyota. for the 2018 Ford Taurus. Best decision I ever made. It is a wonderful vehicle. Thank you!!!!!.

April 10, 2023

Very unpleasant experience bought vehicle from dealership Aug 2022 with warranty and still had to get both head lights replaced that went out.. as well as a piece on front of vehicle that blew off. Wait time More

by SSR145
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service advisor Russell Huffman & Greg
Apr 21, 2023 -

North Central Ford responded

Hello, Thank you for taking the time to bring this to our attention. We can assure you that we do not find this type of experience acceptable, and we would like to address this situation directly. If you are willing, please contact our General Manager at (855) 588-7660 so we can work towards a resolution. We look forward to hearing from you.

April 04, 2023

We really like the way this dealership and our salesman Josh Stamper do business. Fast, friendly and to the point. More

by cliftonm09
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Stamper
Apr 06, 2023 -

North Central Ford responded

Clifton, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

March 31, 2023

Everyone was very helpful and thorough throughout the process. They also did everything possible to meet my criteria. More

by daltom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Torres - George
Apr 05, 2023 -

North Central Ford responded

We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

March 29, 2023

We weren't clear enough on our desires and we thus surprised that the Escape didn't come equipped with the same options as the one we traded in. After previously purchasing three Escapes prior to thi More

by hgvr1971
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Washington
Mar 31, 2023 -

North Central Ford responded

Thank you for the high star rating! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 29, 2023

Brandon Ziola is an awesome salesman. Wonderful service and always very professional. Will be back. More

by Scotty.chapman79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Ziola
Mar 31, 2023 -

North Central Ford responded

Scotty, thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 27, 2023

Awesome , first time experience there . They had the brand , style & color I was looking for . Our sales agent was attentive , nice & informative . The fiance department agent was also nic More

by WestTX016
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mrs. Faye and Mr. Hector Gomez , Norm Heinz, Sean Sachse
Mar 29, 2023 -

North Central Ford responded

We're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 25, 2023

Friendly efficient help. Happy to find the car and service making buying easier than expected. More

by Trade
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
George
Mar 28, 2023 -

North Central Ford responded

We really appreciate your positive review! We look forward to your next visit! Take care!

March 25, 2023

I worked with George Suttel to purchase a 2019 F-150. George is an old guard gentleman. He provided the best experience I've ever had purchasing a vehicle and was friendly and knowledgeable from start to More

by Jatarri
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Suttel
Mar 28, 2023 -

North Central Ford responded

Jatarri, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

March 23, 2023

Friendly and helpful. Service was prompt and car was ready same day. Very pleased with experience with the service I received. More

by Bev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Coleman
Mar 26, 2023 -

North Central Ford responded

Hello Bev, we appreciate you taking the time to leave us this feedback. We do hope we can be of assistance in the future. Take care!

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