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North Country Ford
Arab, AL
101 Reviews
North Country Ford is a locally owned and operated dealership, where we consider everyone who walks through our door to be family. This means that we actually care about our community and our customers and won't rest until you've found a car that feels like it was made just for you. With us, you can experience car shopping the way it should be, easy, fun, and stress-free.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 101 reviews
July 21, 2022
Terrible service department. 3 times in 3 times failed. Carried out Jeep in for the second time for a repair that there was a service bulletin on. Didn’t make the repair nor did 3 times in 3 times failed. Carried out Jeep in for the second time for a repair that there was a service bulletin on. Didn’t make the repair nor did they call to say they hadn’t. Wouldn’t return my phone calls. “Head” service guy is screaming at the service writer then has me to drive a nice young lady around to duplicate problem. Come back then the same guy starts in telling me that he’s not honoring my warranty and I’ve got to carry it somewhere else. Complete and absolute jerk and unprofessional in everyway. They don’t answer the phone, have absolutely no no customer service skills, and problems almost always start at the top not at the bottom. Actually felt sorry for the service writer but won’t ever use them again. ❌❌❌ More
by Ncltruckinginc
Employees Worked With
Head Of Service
