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North Hills Auto

North Richland Hills, TX

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7 Reviews

8017 Blvd 26

North Richland Hills, TX

76180

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7 Reviews of North Hills Auto

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July 06, 2016

"The most ridiculous excuse for a business I've ever seen!!!"

- toughcookie

As soon as my husband and I pulled up to this place we should've just pulled back out and left. First of all, what kind of low class establishment has NO parking availability...I mean NONE. We turned in only to see that their lot was a cluster-f@&^! We had to back out and park at the building next door and walk down a hill to the dealership. Once we walked inside we were greeted right away by a female employee, which we informed her that we were wanting to do a test drive on a 2010 Kia Soul they had available. She made a copy of my DL and I signed a form then we followed her out to the vehicle so she could put a dealer tag on it. She immediately walked away after doing so and just handed me the keys as she started walking away. I pushed the unlock button on the key fob and of course, it didn't work. So I used the actual key to unlock it but then had to literally suck in as much as I physically could just to squeeze into the car because, as I stated before, there was NO ROOM on the lot and the car parked next to this one was too close for the door to open any more than a good 2 feet. I think I should add here that I have previously worked at a larger car dealership for a few years so I am not uneducated as to how one should conduct their business. Once inside the vehicle my husband and I were instantly shocked at how a dealership could allow customers to see just how little they apparently care about their merchandise because the car was absolutely filthy. It clearly had not been detailed at all since there were disgusting buildup of years worth of dirt, grime and food/beverage spillage. This was not only evident on the interior seating but also pretty much every surface inside it. Even though this particular vehicle was obviously not even going to be considered by us as a potential purchase, I was pleasantly surprised by how much I loved the way the car drove. We made it down the road from East Six Forks Rd. to the Jersey Mike's at the corner of Peace St. and Capital Boulevard when the ridiculous experience with this place got even more so! As I was turning left to merge onto capital boulevard off of Peace St. the car sputters out and completely stops, IN THE MIDDLE OF THE INTERSECTION!!! Why would it do this you're probably wondering? Because this brilliant car dealership sent us off on a test drive without even checking the amount of gas in it and it ran completely out of gas!! Due to my expectations for such a business I didn't even think twice about it possibly being low on gas. So, thankfully a man and woman stopped and helped my husband push it while I steered it into the Jersey Mike's parking lot and out of the traffic that certainly gave no thought to the dangers of continuing to drive while we were trying to push a vehicle out of the way. We called the dealership and explained to them what had happened and they didn't even offer an apology as they made it painful as xxxx trying to tell them where exactly we were, since of course they "couldn't understand or hear what I was saying". After about five minutes of yelling into the phone until they got the address they said they were sending someone out. We stood in what felt like 1000 degree weather, sweating our butts off, while we waited for the person to show up. I was so angry I made the guy drive that vehicle back while we drove the truck he showed up in back there. I had my husband go inside and return the keys to the truck because I was fuming at how ridiculous and incompetent this business was ran. I would definitely NOT recommend anyone going here.

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Overall Experience
Recommend Dealer
No
Employees Worked With
Samla
January 16, 2016

"Excellent staff Top of the line"

- Crossfire

I was looking for use car an not one that would keep me at the ATM machine I found it Bam it was waiting for me at North Hill's Motors.My small concerns was taken care of immediately.I was treated with the utmost Respect.Would recommend to family an friends

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Recommend Dealer
Yes
Employees Worked With
Moe, Lina
August 13, 2014

"Happy with our auto purchase!"

- Gramp

We was looking for a car for one of our grandsons, and saw a nice, low mileage 2012 Kia Soul on their online listing. North Hills Auto had provided a free Carfax Report in their ad, the car was in excellent condition and still in factory warranty, and it was fairly priced. Not a steal, but we were more interested in getting a car in excellent condition for our grandson. "Homer" was very pleasant, straightforward, and professional to deal with. We were told that he has been with the dealership for 14-15 years, which is highly unusual in this high-turnover occupation. I am highly skeptical of most car salespersons, due to past experiences. However, Homer listened very well, did not push, and found a way to resolve the few minor concerns we had. Overall, it was a very pleasant, zero pressure experience. When the next grandson is ready for a car next year, we will check with Homer.

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Recommend Dealer
Yes
Employees Worked With
Homer
May 02, 2013

"I was looking for a bigger car for my growing family, the..."

- JennyKeller

I was looking for a bigger car for my growing family, the altima I purchased was clean and looks like it used to be a rental car so I know the service was kept up. The whole staff was friendly and I was able to leave the lot that night. My credit wasn't perfect but they worked with me and I know I got a good deal. While waiting on hearing back from the bank I chatted with the owner and felt very comfortable. Nice experience and would definately recommend them to anyone!

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Recommend Dealer
Yes
Employees Worked With
Lupe
April 24, 2013

"This dealership is great, I was able to get the car that..."

- EricaK36

This dealership is great, I was able to get the car that I wanted for a good price. Customer service was excellent and I was able to drive off the lot in less than two hours. I rated the price as good because of course if I could have gotten it cheaper, I would have loved that but overall the price was good and even cheaper than two other dealerships that had the same vehicle year make and model. I would definitely recommend this dealership to my friends.

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Recommend Dealer
Yes
Employees Worked With
Sales
February 12, 2013

"A JOKE of a Dealership! DONT GO THERE...YOU will get..."

- Aaron2

A JOKE of a Dealership! DONT GO THERE...YOU will get SCREWED! Customer Service is HORRIBLE! I am writting a letter the the BBB,AG's Office, and Chamber of Commerce in reference to this dealership! I will at every attempt try and shut this company down! Homer-I told you that should have went the "EXTRA MILE" but your unprofessional customer service and attention to detail will end up costing you! Lupe- You hanging up on CASH paying customers should as make a bold statement to anyone reading this review-DON'T GO THERE!

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Recommend Dealer
No
Employees Worked With
Homer, Lupe
June 10, 2008

"i got a new (used) but new to me vw beetle for my..."

- hannahclaire

i got a new (used) but new to me vw beetle for my graduation. the second day i had it check engine light came on. they sold me a car with a cracked emmisions *800* to fix and the transmission was acting up... so driving one day it starts beeping and leaking and i break down on the side of the road 70 miles form the nearest town... the car fax report they gave me was i think from a diffrent car... it said things like desil fuel ect when my car takes regular unleaded. that should have been my first sign. i HATEEEEEEEEEEEE hate hate this dealership and i think that some one should do something about the lemons they sell.

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Recommend Dealer
No
Employees Worked With
i dont know.
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