North Point Volvo Cars - Service Center

The dealership is wonderful…it’s clean friendly customer service oriented. Rick is the most trustworthy knowledgeable salesperson. Joseph is an incredible service advisor! service oriented. Rick is the most trustworthy knowledgeable salesperson. Joseph is an incredible service advisor! More

I informed the service consultant I only want an oil change and the oil filter replaced. What I received is an inspection and added service in an email that I need to reject five other things that I ne change and the oil filter replaced. What I received is an inspection and added service in an email that I need to reject five other things that I never asked for. I also was SHOCKED by the extremely high price for an oil change! Reading the dissertation estimate i received in an email with the added gas additive for $35 was also a ripoff that was included and could not be rejected. Included in the list of charges there are excessive junk fees for disposal and shop fees. I will never take my Volvo to Northpoint Volvo again. They did not LISTEN TO THE CUSTOMER and made me feel xxxxx! Any person who thinks it takes more than $120 for an oil change, replace a filter and add gumout fuel additive to their vehicle is an idiot. I am no idiot and Northpoint Volvo charges excessively for an oil change. It is not a complimentary car wash or multipoint inspection, especially if I did not want any package! I check my own tire pressure and top of fluids so that was just another ripoff and something I specifically mean when I stated that I only want an oil change. They don't care and the price is reflected of $120 more dollars that you do not want. I also believe this survey is a waste of my time, Northpoint Volvo won't do anything to give the customer the service they want and asked for. They are greedy xxxxxxxx! If I recommended repricing an oil change ands filter change to $120 and nothing else, they would reject it because they know adding the other junk is where they make more money More

Joseph was very professional and kept me informed as requested. Fast and honest service. All the staff is friendly and helpful. That’s why I drive to this dealership for service. requested. Fast and honest service. All the staff is friendly and helpful. That’s why I drive to this dealership for service. More

The service department is stellar. Very helpful, accommodating and knowledgeable. They go above and beyond. Very helpful, accommodating and knowledgeable. They go above and beyond. More

Service manager for my Volvo was well informed and kept me posted about the timing. me posted about the timing. More

They go above and beyond. They are quick on getting you serviced as well as providing solutions. They are quick on getting you serviced as well as providing solutions. More

The dealer handled an issue that came up really professional I was really pleased and thankful professional I was really pleased and thankful More

Wonderful service technician. This is the only place I will take my 3 Volvos. Great people This is the only place I will take my 3 Volvos. Great people More

We had gone to another dealership, and they weren’t able to fix the issue. Marcus took care of us and got it fixed the first time. to fix the issue. Marcus took care of us and got it fixed the first time. More

Excellent service today. Always friendly and attentive and considerate of my time and service needs. Always friendly and attentive and considerate of my time and service needs. More