Up until this past week, I had only ever purchased cars from private sellers (and only with the approval of my mechanic uncle). I was incredibly anxious about going to a dealership, and completely unsure of what to expect. Jon Walker at North Reading Subaru completely allayed those fears.
I originally visited to test drive a used car that they had on lot, but the car had extensive engine problems (which they found when they ran it through the shop, and immediately informed me of). Jon worked with me to find a solution that worked within my budget, and I ended up leasing a Subaru Impreza that I love.
Throughout the entire process, he (and the rest of the staff) were nothing but kind, helpful, and patient. Jon took the time to explain the process to me and went out of his way to answer all of my questions, both about the specific cars and deals, AND about the car-buying and -leasing process itself. He worked around my schedule, respected my budget, and truly made the entire experience so much less stressful. In addition, the contrast between the care and kindness with which I was treated at North Reading Subaru (despite my meager budget) and the dismissive response that I received when talking to other dealerships was nothing short of stunning.
I could not have asked for a better experience, and I highly recommend this shop and the people who work there to anyone looking to buy/lease a new or used car.