North Star Ford

My husband, children and I went to Northstar Ford on Friday, May 23rd to purchase a used truck. We had a couple in mind and a price point. We did not have to wait long because we had made an appointm Friday, May 23rd to purchase a used truck. We had a couple in mind and a price point. We did not have to wait long because we had made an appointment with Jeff Van Meter. He greeted us and brought us in his office to do paperwork and pre-approval. I had told him right away that we wanted to do a joint vehicle loan and we are married. He said since we are married and live in Wisconsin that is the best way to go. He tried to upsell us on other trucks which is totally fine because that is their job. We took the one we ended up buying for a test drive. I told him it had a chip in the windshield which he said they would set up to replace which they did set that up a week later. We told them we wanted it. Jeff and his team started the paperwork. I know it takes some time but when the guy that did the paper work came out to finalize the paperwork it was only in my husbands name (which also meant a slightly worst interest rate because I have a better credit score even though his isnt bad). When I mentioned it to the manager he just said Jeff didnt say that. My husband was pretty frustrated with being there so long with the kids he said whatever. Now I get a letter from the bank that did the loan saying "since you are married you take responsibility if he defaults on his loan but since you weren't on the loan it wont help your credit score". They do not listen to people even though Jeff had insisted that it was a joint loan in the beginning. When my husband leaves and meets back up with my children and I, he lets me know the backup camera isn't working. After trying to get a hold of Jeff for multiple days he says that he would "check with the used vehicle repair man" to see if they would cover it. I told him I understand it is a used vehicle but it worked when we test drove it AND it was advertised on the website as having a working back up camera. After a week of him not getting back to me, I am sure we are just written off and have to "deal with it". Also, the remote start advertised doesnt work on any key fob either You are just a number at Northstar Ford and not a person. Once you leave they don't give one crap. We will not be purchasing any more vehicles here. I should have listened to a friend that went to purchase a brand new vehicle last year and was treated rudely. Lesson learned, I guess. I also left a Google Maps review and someone said that the manager would reach out to try to resolve this ASAP and that was 3 days ago. More

Would not assist with recall on our econoline 450 RV. Unhelpful for finding center that would help us. Rude service manager. We’ve driven Ford products for decades. We would never recommend this dealersh Unhelpful for finding center that would help us. Rude service manager. We’ve driven Ford products for decades. We would never recommend this dealership or service center. More

Only care about the sale. Once you sign, you are nothing but an annoyance to them. Will add extras to your contract without telling you. Added Rustproofing without telling Once you sign, you are nothing but an annoyance to them. Will add extras to your contract without telling you. Added Rustproofing without telling us or setting up an appointment. Literally hoped we just paid for it and didnt know. More

Bryan Frey, salesperson; Kevin Dingmann, Finance; Cory, manager; and Tom - assisted in setting up technical. All worked to get us the car we preferred. manager; and Tom - assisted in setting up technical. All worked to get us the car we preferred. More

This is my 2nd vehicle purchase from North Star Ford. Both times I feel that I was treated right & received top price for my trade. Both times I feel that I was treated right & received top price for my trade. More

Very pleasant. Everyone was knowledgeable and very helpful. They were friendly and they listened to me. Everyone was knowledgeable and very helpful. They were friendly and they listened to me. More

just to stop in to see the car I ordered. .. But instead bought something different .. But instead bought something different More

Friendly, honest staff. Ty was courteous and helpful answering questions. Aaron was made the finance part east and clearly explained everything. Ty was courteous and helpful answering questions. Aaron was made the finance part east and clearly explained everything. More

Was helpful in finding me a truck that fulfilled my needs as a construction worker as a construction worker More

North Star Ford is a really amazing dealership and they have very good service and staff!!! have very good service and staff!!! More