Northeast Acura

This was a very good and simple purchasing experience. Christian was a great support during the process. I like the new RDX, drives like a car not an SUV. Christian was a great support during the process. I like the new RDX, drives like a car not an SUV. More

My husband and I both drive Acuras and have been Northeast Acura customers for 20 years. We have always been treated fairly, professionally and with respect. We just purchased a 2021 RDX through Joe Northeast Acura customers for 20 years. We have always been treated fairly, professionally and with respect. We just purchased a 2021 RDX through Joe Borowski and he is the best. Joe is knowledgeable, friendly, and extremely helpful - we highly recommend you ask for him when you go in to buy your next Acura! More

Had a great experience here and it is the first time I have leased a car! Super friendly staff and very welcoming environment! Loving my new Acura and looking forward to doing business with Northeast Acur have leased a car! Super friendly staff and very welcoming environment! Loving my new Acura and looking forward to doing business with Northeast Acura in the future! More

I was very disappointed. They lied to me. I had very specifically in an email and on the phone told the sales men what I could afford for a monthly payment. I told him I only wanted to come in if they c specifically in an email and on the phone told the sales men what I could afford for a monthly payment. I told him I only wanted to come in if they could get close. I was assured that was going to happen. When I arrived they were not even close. 200$ a month more. He told me to just put the difference on a credit card. Seriously. They were not willing to negotiate at all. It was insulting and a waste of my time. I would rather drive farther to a different dealership to buy a car. More

Worst experience I ever had purchasing a car the finance guy Dan completely lied to me about about the amount of months the car was going to be financed and personally told me not to use my own bank his ban guy Dan completely lied to me about about the amount of months the car was going to be financed and personally told me not to use my own bank his bank had better interest rates never ever purchase a car from them the worst dealer I ever went to in my life More

Recently purchased a 2020 RDX. Dealership and especially sales rep Joe Borowski was very knowledgeable and thorough. I would definitely recommend joe and would return for my next purchase. sales rep Joe Borowski was very knowledgeable and thorough. I would definitely recommend joe and would return for my next purchase. More

Brought my 2016 MDX in for routine maintenance and wound up purchasing a used TL from Dalton Cooke at NE Acura. he was great thru the whole thing, would recommend him and Northeast Acura to anyone, Im tr up purchasing a used TL from Dalton Cooke at NE Acura. he was great thru the whole thing, would recommend him and Northeast Acura to anyone, Im truly looking forward to driving this car! ( its my THIRD Acura TL...). The finance office made also made it easy.. explained all the add on options, but with no pressure!!! More

I just purchased a used vehicle from Northeast Acura and I have to say it was a pleasurable experience. The sales consultant I dealt with was Dan DeJesus. He couldn’t have been more polite and knowledgeable I have to say it was a pleasurable experience. The sales consultant I dealt with was Dan DeJesus. He couldn’t have been more polite and knowledgeable. He was not pushy and answered all of my questions of which I had many and basically went out of his way to make sure I was satisfied which I was. I would not hesitate to recommend Northeast to anyone looking to purchase a vehicle and I would highly recommend Dan as the sales consultant to deal with. More

The worst dealership! I would of rather spent an extra $5k and bought my Jeep elsewhere. I purchased a used 2015 Jeep Grand Cherokee from them, the sale went well and smoothly. However the following morni $5k and bought my Jeep elsewhere. I purchased a used 2015 Jeep Grand Cherokee from them, the sale went well and smoothly. However the following morning I noticed two dents along the edge of the windshield and there was a bunch of touch up paint, rust starting and paint flaking that I obviously didn’t notice when I was looking the vehicle over and test driving. So I immediately texted the salesman Dan and got no response, naturally. I drove straight up after work with the title to the Jeep that I traded in, in hand and asked if they could have the damage repaired because it was in a bad spot and it’s already rusting, next thing you know my windshield will be leaking. Dan met with me took a look at it and then went and spoke with Mark his manager and when he came out he said they would take care of it and hook me up with something to drive in the mean time. I was so happy I told him I wanted to hug him this is the larges purchase I have ever made. Finally 10 days later I got tired of waiting for a phone call and decided to call them and they said they needed another week now I bought a used vehicle and it doesn’t come with much of a warranty so I feel they wanted to chew up as much time as possible. When I called and spoke with Mark I let him know there was also a couple of things I wanted them to look at I told him there’s a ring of rust in the center of the break rotor where the pad makes contact on the LR, there was also a pice of plastic trim missing on the back of the steering wheel and the close button didn’t work for the rear hatch. All simple things for a professional business one would think. When I finally was alone to drop the vehicle off I met with on of there service guys and he took down the information regarding the things I wanted look at. Additionally there is a scratch that I requested to be fixed and I would pay the difference if possible. The service representative said someone would take a look into it all and give me a call, well know one called.... until Dan called and said it was done. I asked did you guys take a look at those other thing and his response was I don’t know but it is done now, mind you I am currently working double time and had to leave work early to go get the vehicle. Of course when I got there and met with Dan and it was not done and still had dirt and grime all over it from the wet sanding and body work. At that point I I asked to speak with Mark again. When I spoke with him he asked what my issue was like he didn’t know...and when I asked him where the information that I gave the service department he said he didn’t have any clue. He then went out to take a look at the vehicle himself then comes back in and tells me he fixed my button so I asked him to show me how so we went out to the vehicle and he manages to pop the access cover off with his hands and says the plug was loose but he then started breaking and bending over my clips trying to put the panel on at the same time I happened to notice someone pulled half of the back panel out and never properly put it back in and never fixed the weather stripping around the door so I fixed with the manager watching. The best part about the whole situation was the body work it was horrible there were scratches in the body filler, that’s right body filler and painted over like a 5 year old. At that point he agreed to have it redone because it looked so bad. The following day I call to ask them what bodyshop they use and used for my Jeep and of course both Dan and Mark are off so I spoke with Chris another manager and of course know one in the building can find out what bodyshop they use, according to Chris they only use the best but they use many different bodyshops so he’s not sure which one but yet the body work they did was horrible enough for the Mark to admit and have it redone. Oh and Chris also told me that they don’t normally do repairs after a purchase specially on used vehicles because you never know what happens after the person pulls off the lot and I’m lucky they even said they would fix the dent, not his exact words but that’s what he said in a general way, so be warned make sure you find everything before hand!!! On top of all of this they also first decided they were going to transfer my plates than changed there minds they were going to give me new plates so more or less there was 3 different changes on my insurance in a matter of a couple days and if they would of asked me if I wanted to wait one day to keep my plates and for my registration to renew I wouldn’t of had to run around mailing plates in and I wouldn’t be getting charged an extra $150 for my first insurance payment. I just can’t believe such a large dealership could be so disorganized and so unprofessional it’s absolutely sad and I would be embarrassed to work there. Dan the salesman and Mark also said they didn’t see the dent in the Jeep themselves, they didn’t know it was there. More

Never had such a stressful time purchasing a vehicle. They lie straight to your face.. read all paperwork carefully before u sign ANYTHING !! I regret ever even buying from here They lie straight to your face.. read all paperwork carefully before u sign ANYTHING !! I regret ever even buying from here More