Northeast Acura

Anthony My experience at Northeast Acura was wonderful Jill was very friendly and helpful my tl drives great hands down best car I've ever driven I would defi My experience at Northeast Acura was wonderful Jill was very friendly and helpful my tl drives great hands down best car I've ever driven I would definitely recommend buying a car from Northeast Acura!! More

Car sells itself, as the dealership doesn't know much.. The sales person was not that knowledgeable of the Acura TLX that we were purchasing. As is the norm these days, the cars sells itself because of th The sales person was not that knowledgeable of the Acura TLX that we were purchasing. As is the norm these days, the cars sells itself because of the research that WE have to do online in order to learn anything about the car. The most important part of the whole transaction was NE Acura's meeting to sell us the extend warranty. This was a very unpleasant experience, as they don't present this to you until you pick the car up. We asked for more time to talk and make a decision in another week, but was assured we had to make the decision now or the "special" $3,000 price would go up to $3,400. The warranty that came with the car was also misrepresented in this meeting as well. The car comes with a bumper to bumper 4 year 50,000 mile warranty, yet this sales person kept insisting it was 3 years, again in hopes of selling us this extended warranty. Just a very dishonest approach to increasing sales dollars for their dealership. My only hope is that the $44,000 we spent on the car is enough to insure the car will last for many years. More

Horrible dealership...Horrible service...go somewhere else Before I get into the review of Northeast Acura, I want to say that we LOVE our 2014 MDX. We have had 3 in the past and this is the best one by far. Before I get into the review of Northeast Acura, I want to say that we LOVE our 2014 MDX. We have had 3 in the past and this is the best one by far. The new design, drive and technology are magnificent. That being said, buy the car, just not at Northeast Acura. I will never do business with Northeast Acura again. I recently purchased my third MDX from this dealer in December 2013. Nothing about the deal went smoothly. The sales manager was all smiles when we were in the showroom making the deal, but the second we agreed to the deal, he disappeared, as did his pleasant disposition. Our first issue was in working with the sales associate that the sales manager assigned us. We worked our deal directly with the sales manager and he turned it over to Dawn to handle the paperwork. She was a nice lady, but completely incompetent. She forgot to write up parts of the deal and got others incorrect. We had to thoroughly review her write up and corrected her in several places. After completing our paperwork, we went home, as the dealer told us that the car would not be ready for a few hours while they prepped it. My husband returned that evening to take delivery of the car. Needless to say the process did not go smoothly. A process that should have taken no more than 30-60 minutes turned into a 2 hour + nightmare. When he arrived, not all of the paperwork had been completed, and what had been completed was wrong, so he needed to wait for it to be updated. After he took delivery of the car and was almost home (in the middle of a snow storm), the dealer called to say “oops, we forgot to have you sign something” and asked that he come back. He did … and if this was the only “oops” perhaps we would have been more accepting, but unfortunately over the next 1-2 months, the dealer “oops” experiences just kept on coming. There were several additional pieces of missing paperwork that the dealer forgot that had to be faxed or emailed to us to sign. This happened multiple times. One would think that if you miss something one time, you would double and triple check to make sure that you are not going back to your customer with the same sloppiness and ask for another set of signatures. As part of our deal, we were to have a trunk cover included. The dealer did not have the cover, so we said that it would be OK if they mailed it to us (along with various other small items that were not in stock). We had no problem with this and no reason to think that the dealer would not do as they said. Additionally, we had our other car key that we needed to mail in, and said we would send it back to them in the same box that the other items came in. Seemed to me like a fair compromise and all parties win….except for the fact that Northeast Acura did not hold up their end of the deal. We had to call … over and over and over and over to get to first speak to someone and then when speaking to someone we received the runaround and no one seemed to have an answer. Each person kept saying it was shipped out, however when it didn’t arrive months later and we were finally asking for tracking numbers, only then did it arrive. To add insult to injury, after the dealer failed to deliver all of the components of our car, they kept HOUNDING us about where the key and other small items were. We noted that we would only send these items back after we received the items included in our purchase agreement and at that time, we would use the packaging to send back the items that we needed to deliver to the dealer. This was what we all had agreed to from day 1 and the only reason that they had not yet received their items back yet was because they did not mail us the components that we were waiting on. This was the message that my husband shared with several people in the dealership, however communication between folks at the dealer are non existent, so we would be regularly asked the same question multiple times by various people. Several months after the deal was done we finally had all of our components and sent back the additional items. To add to the frustration of the experience, we received a call about 6 weeks after closing our deal from the sales associate who informed us that the dealership made a mistake in calculating the amount that it would cost for them to get our out of state registration paperwork and as such, we would need to send them a check immediately. In what world do you close a deal, accept payment, deliver the product and then weeks later come back and say “Oops” we made a mistake and now you need to pay for our incompetence. That is not the world that I work in; nor is it a world that is friendly to the consumer. After going back and forth with the sales associate, I finally called the sales manager, Jason, to see if he could resolve the situation. After all, he had always been pleasant to deal with. Well, that pleasant disposition that I had encountered during the sales process went out the door after the transaction closed. The gentleman who met me on the other end of the phone was horrific. He was rude, inconsiderate, arrogant and at several points in our conversation was yelling at me. No matter how frustrated you get at a situation you never yell at the customer, especially when it is a case where you as the dealer screwed up. I made it very clear to Jason that I would not be willing to pay for his dealership mistake and also made it clear to him that I would only be paying for what was listed in the terms of my contract. Neither of which statement seemed to please him. His response to me was very clear however “don’t ever come back here and we will never do business with you again”. I was in fact being “fired” from the dealership simply for confronting him on several mistakes that his associates had made and asked him to deal with these issues. Clearly, he was well in over his head and not capable of managing customer service issues. After 10 months of having the car, we LOVE it. That being said, the surprises just keep coming. The old MDX that we had traded in to Northeast Acura had a sizable amount of an extended warranty left on it ($800+) and we were told that we would receive a check back from Acura for the remainder of the warranty that went unused. We had done this with our prior MDX and assumed that this process would go as smoothly as the first one. We called the dealer several times to inquire about where the warranty payment was. Many calls to Dawn our sales rep were left unreturned (we have to date never heard back from her) and after multiple times of calling her with no response, my husband reached out to the finance manager. Upon speaking to the finance manager, he was told that they would have to research the situation. After research, we were informed that Northeast Acura submitted our warranty paperwork under the WRONG address; an address that we had not lived at for 6+ months. Additionally, they did the title for our car, insurance for our car and various other sets of paperwork that all had our correct addressed listed. Furthermore, they had copies of our licenses with the correct address listed. To add insult to injury, Acura corporate reached out to the dealer to inform them that the check that was sent to the wrong address had not been cashed and was looking for them to follow up with the customer (us), which was NEVER done. Once again, we were burned personally and financially by the folks at Northeast Acura. Only after my husband faxed in our new mailing address to Acura corporate did we promptly get our payment back; after 10 months of waiting. It is also quite interesting to me that in all of my years of car purchasing, a survey comes after the purchase. Not in this case. I’m sure the dealer conveniently left our names off the list of folks to receive surveys. Don’t fret though my good friends at Northeast Acura, this review is also being sent to Corporate so that they can see just the type of customer service that you are providing. The lack of quality transaction, customer service, respect and integrity is quite troubling and Northeast Acura does not deliver upon the high standards set by Acura corporate. They and their staff are an embarrassment to the Acura family and I would strongly urge anyone looking to purchase and Acura to look in either NYC or Boston. The only reason that this dealer gets away with treating customers so poorly is that they are the only game in town and arrogant enough to think that people will not look outside of the area. Don’t be one of those people caught in their trap…do your homework … research outside of the area and get a better deal. In many cases, the Boston area dealerships will actually drive the car to you in upstate NY and deliver it right to your door, so there is no downside to this. FYI — If anyone else has had a bad experience with this dealership, below you can find the client relations contact information to share your experience. http://www.acura.com/ClientRelations.aspx By Phone (800) 382-2238 toll free Monday through Friday 6:00 AM to 5:00 PM Pacific By Email acr@ahm.acura.com By Twitter twitter.com/AcuraClientCare By Fax (310) 783-3535 By Mail Acura Client Relations 1919 Torrance Blvd. M/S 500-2N7E Torrance, CA 90501-2746 More

2014 Acura ILX I recently purchased a 2014 Acura ILX from Northeast Acura. This is my fifth or sixth Acura that I have purchased from Northeast Acura. I have purchas I recently purchased a 2014 Acura ILX from Northeast Acura. This is my fifth or sixth Acura that I have purchased from Northeast Acura. I have purchased all of my vehicles from the dealership from John Berhaupt. You would have a very hard time trying to find a salesperson as honest and professional as John. John and Northeast Acura work very hard to find the vehicle that is right for you, not just to drive, but to be able to afford. Thank you Northeast Acura and especially John Berhaupt for a very pleasant buying experience, yet again! More

2011 Acura TSX I just recently purchased a 2011 Acura TSX from Northeast Acura. I upgraded from the 2002 Acura RSX that I had finally finished paying off. My parents I just recently purchased a 2011 Acura TSX from Northeast Acura. I upgraded from the 2002 Acura RSX that I had finally finished paying off. My parents have been dealing with Northeast Acura for years and recommended that I go with them when they were buying their new 2014 ILX, and to speak with their sales representative, John Berhaupt. Mr. Berhaupt was excellent and got me the exact car that I wanted for a price that I could afford. Thank you Mr. Berhaupt and Northeast Acura. More

Great sales experience with Mark Verdile. This is my Great sales experience with Mark Verdile. This is my third Acura TSX lease from Northeast Acura. I would highly recommend Mark Verdile and Northe Great sales experience with Mark Verdile. This is my third Acura TSX lease from Northeast Acura. I would highly recommend Mark Verdile and Northeast Acura to anyone looking for a new car! More

Purchased my first Acura from NorthEast Acura. Experience was wonderful dealing with a knowledgeable sales representative like David. He supported our decisions about the model/trim we chose to buy and answe was wonderful dealing with a knowledgeable sales representative like David. He supported our decisions about the model/trim we chose to buy and answered all our questions about the vehicle. Also suggested/recommended the accessories to improve looks and usability but no pressure to buy an expensive model or any of the accessories suggested or extended warranty or any add ons. There was never a holding hostage situation with my car keys or license like other dealers, when I walked in for a test drive or the day I stopped by to make the purchase and they always gave me time to make my decision. All the paperwork and financing went smooth with a great APR (thanks to ACURA). There was a big snowstorm the day before the delivery and there was a delay with the accessories shipment. I was informed about the delay as soon as he learnt about this to give a head up and set up a time a couple of days later to get them installed once they arrived. I even got a loaner while the other accessories were installed. Customer service started even before the delivery by offering a pick up from my home. Bought it for a good price and had a nice time working with dealership. More

I visited Northeast Acura exactly one week ago , not thinking I would own one of their cars today. To be honest, up until that point, I had thought that their resale prices on pre-owned cars were bit a thinking I would own one of their cars today. To be honest, up until that point, I had thought that their resale prices on pre-owned cars were bit a on the excessive side. I had seen a pre-owned 2007 Lexus IS250 online and was curious, given the nice one-owner Carfax and the below KBB list price. The car had just come in and was not completely "ready"- it was in the back when I came to look at it. Dawn pulled it around and took me out for a drive and showed me what was what. I loved the car AND the price, but had the issue of doing something with my current auto. We negotiated for a couple of days until we agreed on a trade-in price. Just as well, I didn't have the energy to ready my car for private sale in a snowy, cold January, anyway. Dawn and I made an appointment on Saturday to complete the transaction at the dealership. I have never had a smoother transition into another automobile. I just want to thank Dawn, Chris, and Dominick for working with me and making this happen. I will recommend them to anyone looking for a car. More

The upmost worse experience of my entire life... It all started on a Monday I happen to be driving by. They had sales advertised so I called in to see how quite legit these sales were. I spoke with Daniele started on a Monday I happen to be driving by. They had sales advertised so I called in to see how quite legit these sales were. I spoke with Daniele. She swore by the company and said she has seen many people walk out with these sale prices. So it sucked me in. Let me see how real this place is. I was concerned that my credit score would effect the sale so she had Dominic reach out to me with a phone call to discuss my credit and where I stood. He contacted me Tuesday evening and we went through that and he made it seem there would be no problems what so ever. Now Wednesday I received a phone call from a guy named mark he wanted to meet with me to appraise my trade in and talk down payments and speak figures for a monthly payment. After negotiating for 2.5 hours we finally came to a price that for us both. I signed all paper work and they congratulated me on my new purchase. So I was assuming I would be picking up the car the next day which would have been Thursday. I Waited to about 3pm Thursday to contact them and see what the xxxx was going on and why no one has reached out to me. So mark had the day off was the reason but none informed me of that. So I was connected with Dominic once again. Told me the bank returned my offer with a car payment 115.00 dollars more then what we originally agreed on in the buyer contract and 216.00 over the advertised sale price. I said absolutely not. He supposedly reach out to many other people now on Friday I still have no car and no progress hAs been made. He said this is due to the fact of the standing of my credit. But we did my credit on Tuesday which they were well aware what my credit was before we discussed any payment options. After a week of dealing with so many issues I've finally given up and walked away. I would not recommend this company to anyone. Stay away and you shall receive no head ache. Very stressful experience. They also offered me 2000.00 less then the Kelly blue book value for trade on my car. They will do all they can to play games with you. Do your research Nd don't let them get over on you. Beware. More

Helpful and knowledgeable sales people. Selection of vehicles was limited but they were willing to look at other locations for the options I wanted. Business manager and other associates I dealt with w vehicles was limited but they were willing to look at other locations for the options I wanted. Business manager and other associates I dealt with were also very helpful. More