Northeast Auto Gallery

BUYERS BEWARE — especially if purchasing sight unseen. Get an independent inspection before buying here. I purchased a 2017 F-150 sight unseen because of their positive reviews, salesperson videos, and we Get an independent inspection before buying here. I purchased a 2017 F-150 sight unseen because of their positive reviews, salesperson videos, and website specifically promoting buying from home. Their website describes vehicles as “inspected, serviced and NEAG certified,” says they are “confident in every late model vehicle that we sell,” and describes their inventory as “INSPECTED, SERVICED, AUTOCHECK CERTIFIED HAND PICKED UNITS.” Based on those representations, I felt comfortable buying remotely. I quickly regretted it. Immediately upon delivery I heard a significant startup/timing-related rattle and grinding/ticking from the front wheel. I found an oil leak, the check-engine light came on after driving about 15 feet into my driveway, and the tire-pressure light was on by the next morning. The salesperson seemed genuinely shocked and said they were unaware of these problems. I asked to return the truck. The owner refused and repeatedly emphasized that it was AS-IS. When I mentioned potentially involving an attorney, he told me they have attorneys too and was very confident in their contracts. I paid a mobile mechanic who confirmed the oil leak and O2-sensor-related codes. To their credit, the dealership paid to transport the truck back. Once they had it, however, the owner adamantly denied the problems existed. He claimed there was no oil leak, check-engine light or concerning noise and told me he didn’t know what truck my pictures/videos were from, but it wasn’t this one. I asked if he was insinuating I fabricated the evidence. I told him how excited I had been about this truck and asked why I would make this up. His response: “I don’t know. I’m not a psychologist. I don’t know why people do these things.” The scanner pictured with the codes displayed this truck’s VIN, and I had photos of the oil in my driveway. After adamantly denying the oil leak existed, they ultimately replaced the oil pan/gasket to repair that same “nonexistent” leak. They also replaced one O2 sensor. I read their own website statements about vehicles being “inspected” and “serviced” directly to the owner. His repeated response was that nowhere does it say “thoroughly inspected.” When I tried reading the section saying customer satisfaction is their main goal and they’ll do everything possible to provide a positive shopping experience, he became angry and talked over me. He also told me that nowhere in his contract does he guarantee I’ll be happy with the vehicle — essentially, the contract says I’ll get a truck, and “you got a truck.” When I got the truck back, the oil leak was fixed, but the check-engine light returned on my FIRST drive. At highway speed the front end shook severely around 65 mph. A tire shop found significant irregular/cupped tire wear plus a nail in a front tire in a non-repairable location. Within my first few weeks of ownership, I’ve already replaced all four tires and now have to put the truck back in the shop for the recurring check-engine light, suspected vacuum-related front hub grinding, and a parking brake that doesn’t engage. I don’t expect a 2017 truck to be perfect. I DO expect obvious problems like an active oil leak, warning lights, bad tires, abnormal noises and a nonfunctional parking brake to be caught before a vehicle advertised to remote buyers as “inspected” and “serviced” is shipped. To be fair, they paid to transport it back, fixed the oil leak and attempted to address the CEL. I’ve intentionally acknowledged that because I’m sure it will be emphasized in their response. Getting that help, however, required repeated arguing, documentation and outside mechanics. Whatever rebuttal the owner posts below, please don’t let it make you dismiss this experience. I’ve attached screenshots of the dealership denying problems along with photos and diagnostic evidence documenting issues they said they couldn’t reproduce. Multiple independent mechanics have evaluated th More

Salesperson was not very helpful, did not seem to be engaged in selling the car engaged in selling the car More

LEARN FROM MY EXPERIENCE…I advise anyone wanting to by a LEARN FROM MY EXPERIENCE… I advise anyone wanting to by a vehicle from this place to get it checked out for codes especially if they tell you it’s on LEARN FROM MY EXPERIENCE… I advise anyone wanting to by a vehicle from this place to get it checked out for codes especially if they tell you it’s only sold “As Is”. It can run beautifully but things advertised like heated seats, remote start, things you might not think about checking, might not work. Check for manuals (as they can help you understand that if things like the remote start doesn’t work, it could be due to powertrain codes). My vehicle's owners manual disappeared (along with the map navigation disk so navigation doesn’t work unless I by one as they suggested from Ebay), but had the other manuals in the binder in the glove box which made me think all manuals was in there. They even advertise the manual under the listing. Also when I asked their employee to show me how to do the remote start and he couldn’t get it to work, he made me think it could be the remote when in actuality the vehicle has a check engine code but no check engine light. For whatever reason the instrument cluster isn’t working right so it doesn’t display it. My car cut off after the first and second fillup because it had a gas evaporating issue, and the tire low pressure light doesn’t come on even though online diagnostics show issues with my supposed new tires, and my mileage is off (according to OnStar and MyGMC online diagnostics). So, I have to pay $600 to the dealer, to get a new one instrument cluster (I’m keeping the old one for evidence). I also need a timing chain kit which another $3,300 and guess what they suggested I do? Take it to their mechanic that’s cheaper like I’m going to listen to that. Also, I could have sworn I saw mechanic in the back of their building but at that point I was done listening to any more lies. Also, look up emissions records, as all you need is the VIN number. My vehicle needs a catalytic converter which is another $1000 dollars but was continually being driven when it got to Ohio ,but has no records for emissions in Ohio as the last one was done years ago when it was in New York. Ask to take it to a mechanic before buying (they will probably say or do something to prevent that, but ask and see what happens), because their inspection consists of taking the vehicle for a drive on the freeway. Then if you ask to see paperwork on what was inspected, they will say they throw the record away after a week. They say they certify their vehicles but didn’t tell me it’s only the ones with low miles. I was told the inspection they do isn’t certified by them and isn't that detailed because it's a used vehicle with a lot of miles and will have some problems. Also, if you by a vehicle with high mileage, you have to pay cash. Of course I was told this after paying $11,000 (for a vehicle that was advertised as being able to be financed). We have excellent credit, and my husband wanted to get me a vehicle first, then look for something for himself, but instead of putting down $5000 for my vehicle he had to pay cash. Now I have over $5000 in repairs and can’t get a sticker because it failed the ECheck. I take care of my vehicles by following the manual and getting regular service from the respective dealerships, so I have them for a long time. Also, I don’t drive many miles so the high mileage wasn’t an issue for me because I brought a high mileage vehicle in the past. If you find out what Carfax certified means please let me know, as my vehicle was sold as Carfax certified even though they said they didn’t certify it. I’m a good customer and I feel I’ve been duped, so my husband is no longer considering purchasing from them as an option. I take care of two sick parents who both have COPD, my Mom is on oxygen, and my air conditioning stopped working even though it was fixed by the dealer, and my husband wanted to buy me something better, with working air conditioning to help me when traveling with my parents. It was an early Christmas gift to show appreciation for me being a Healthcare worker during this horrible pandemic. Update: The instrument cluster was "rigged" according to the dealer Jay Buick GMC. I paid for a new one but it's on backorder. God forbid the light needs to indicate more issues. I will have no idea. They say they inspect and service all of the vehicles they sell, but throw the inspection away after a week. Super Shady!! More

Unprofessional, misrepresents their inventory, seems to have a common thread of poor reviews; fraudulent scam business. have a common thread of poor reviews; fraudulent scam business. More

Mila was very informative and Eric added great customer service. Together they combined for a good experience. I truly believe they care about the customer service. Together they combined for a good experience. I truly believe they care about the customer More