Northgate Ford - Service Center

I took my vehicle in for service. My service representative Brandon was excellent and knowledgeable about the issue that I was experiencing. My car was ready as promised by late afternoon. representative Brandon was excellent and knowledgeable about the issue that I was experiencing. My car was ready as promised by late afternoon. More

Long wait just for info Had truck towed in for repair. Day 3, not even a call. Called in, got run around, no info still. Very disappointed, realize no appointment, just want Had truck towed in for repair. Day 3, not even a call. Called in, got run around, no info still. Very disappointed, realize no appointment, just want info. Probably sell truck, go with a dealer and brand that cares... More

Bad experience! We took our car up to Northgate Ford (8/26/19) to the service department and they called us back the very next day to say they "couldn't find anything We took our car up to Northgate Ford (8/26/19) to the service department and they called us back the very next day to say they "couldn't find anything wrong with it" and that we could come get it, when we came and picked it up (8/27/2019) not only was the car still doing the same thing it was that caused us to bring it in but the car was a MESS! There was mail opened, I had a voided check on my mirror vizor that was thrown in the back, everything from the middle and glove compartment was thrown everywhere, the items on the door were tossed on the floor and seriously much more to write! To say I'm pissed is an under statement!! I trusted Northgate Ford with our ONLY car and I am in shock that not only did we get our car back with the SAME issue but ESPECIALLY the condition of the car. This is unacceptable Northgate Ford, and I want answers! Nobody should entrust a dealership with their vehicle just to have this experience. I called and left a message and hope to hear from someone soon! This is ridiculous!!! I will be making a police report as well!! More

Hello I purchased a F250 back in November of 2016 salesman ROD “the truck guy” had a great experience then and recently went in for a scheduled oil change, I purchased a F250 back in November of 2016 salesman ROD “the truck guy” had a great experience then and recently went in for a scheduled oil change, and spoke to Paul Knighten about a possible new purchase,as I sipped on hot complimentary coffee, thanks by the way... looking forward to future visit to your dealership , everyone seems to make sure you are taken care of ..thanks for the hospitality More

Glad that stopped in 2 years ago! Purchased my 2013 Ford Fusion here in 2016. I have had my car in for routine service approximately 6 times. Always been a pleasure, great group of peo Purchased my 2013 Ford Fusion here in 2016. I have had my car in for routine service approximately 6 times. Always been a pleasure, great group of people.They do the job! More

Josh Houston, Service Advisor I bought a Transit Passenger Van in March from Northgate Ford and since purchasing it have been converting it for traveling. One of my challenges in t I bought a Transit Passenger Van in March from Northgate Ford and since purchasing it have been converting it for traveling. One of my challenges in this process was tire traction as a result of less overall weight in the van with all of the seats removed. I made a service appointment with Northgate Ford and worked with Josh Houston who is a Service Advisor. He was awesome to work with in resolving the tire issue and was totally committed to making sure the solution we went with was the safest and best solution for my van before I drove away. Josh’s level of expertise gave me a high level of confidence and certainly customer satisfaction that the service department cares about what they are doing. Since my service visit I have taken the van on a road trip and am pleased that it handled beautifully and Josh's solution proved to be exactly what was needed. THANKS again Josh! I highly recommend the service department at this dealership! Melanie Fulton More

I have never received such horrible service in my life I took my car to their service department for a simple repair. They kept it almost 4 weeks, only called once during the entire time, They kept promisi I took my car to their service department for a simple repair. They kept it almost 4 weeks, only called once during the entire time, They kept promising to return calls and didn't; they kept guaranteeing it would be done by a certain date and then that date would come and go, it wouldn't be ready and they would even bother to call and explain why. The best part, the reason it stayed there for that long is because the hit my car while it was parked on their lot and caused over $1,600.00 in damage to it. They repaired part of it, returned it with a broken tail lamp, and when I finally get to pick it up, I get there and the damage it was originally brought it there for, wasn't repaired. They refuse to repair the original damage or cover any part of it, even though I was told it was under warranty. They ignored my request to repair the light they broke and Rob Schoenhoft has not returned my call to discuss the issue. I currently have a complaint open with the Better Business Bureau and thus far, their response to the complaint is that they "don't see why they would be liable to repair it" and that they acknowledge a "lack of quality communication" on their part. To little, to late, guys. Service like this is why car dealerships have a bad reputation. I had heard that Northgate Ford was different, clearly that is not correct. More