Northridge Toyota - Service Center

I had scheduled an appointment for oil change. When I was waiting in the service line the dealership employee checked my appointment and told me that Daphne will be my service advisor. When after When I was waiting in the service line the dealership employee checked my appointment and told me that Daphne will be my service advisor. When after a long wait I asked Daphne to use Northridge Toyota coupon for oil change she became angry and very difficult to communicate with. 1st she tried to push back saying that the coupon was expired, but coupon was valid. Northridge Toyota has astronomical price for oil change. It took them all day to do a simple oil change. Daphne definitely moved my car to the back of the line for the service only because I asked her to use Northridge Toyota coupon for oil change. I would NOT recommend Daphne as a service advisor no anyone. More

Let me start off by saying this is the first negative experience that I had at this dealership after being a loyal customer for many years. I had scheduled an appointment for a 10,000 mile oil change fo experience that I had at this dealership after being a loyal customer for many years. I had scheduled an appointment for a 10,000 mile oil change for my 2017 Prius. I arrived at the dealership at approximately 9:50 for a 10:00 AM appointment. I observed that the dealership wasn’t busy and only had one vehicle ahead of me. Upon presenting my service advisor Daphne with a coupon for the service her attitude immediately changed. She stated that she would need approval from the service manager. I attempted to explain that I never had this issue before, and when I called to schedule my appointment, the customer service representative told me that wouldn’t be a problem. After receiving approval to honor the coupon, she very rudely stated that this would be the last time. Daphne then attempted to upswell me for some service for 200 dollars that I wasn’t familiar with. I declined the service, and she proceeded to submit an invoice for service. After waiting for over an hour and a half for the service to be completed, I went over to Daphne and asked if she could inquire how much longer would it be until my car is ready. Daphne refused to check on my vehicle, she rudely stated we are a high volume dealership. I also observed that several customers who came in after me had there vehicles serviced and had left. I finally received my vehicle at noon. I’m positive that I was deliberately placed to the back off the service cue. I will never use this dealership again. More

Very efficient team. Everything was done in a timely matter from the service department to customer service. matter from the service department to customer service. More

Always helping me get the best prices when I bring in my car for maintenance. car for maintenance. More

Professional , courteous staff. Facility is clean Had an Professional , courteous staff. Facility is clean Had an appointment for 8:30 and minimal wait times Professional , courteous staff. Facility is clean Had an appointment for 8:30 and minimal wait times More

My Service Advisor, Mustafa Nessari was great. He explained everything. Very professional and very courteous. I’m very happy with my experience at Toyota Northridge. explained everything. Very professional and very courteous. I’m very happy with my experience at Toyota Northridge. More

Extremely courteous, fast service and great job! I will bring my car there for all my service needs bring my car there for all my service needs More

Service was fast! Tim the representative was accommodating and professional. I'll be going to this shop again on my next appointment accommodating and professional. I'll be going to this shop again on my next appointment More

Pleased with service by Glenn Deitsch. Friendly, professional, helpful. Now I need to come up with 6 more words m9 professional, helpful. Now I need to come up with 6 more words m9 More

My service advisor is Chris Munoz. He is exceptional and I trust him. He has been the advisor that I trust. I trust him. He has been the advisor that I trust. More