Northside Honda

I was shocked to read bad reviews. I traded a Honda Civic I purchased in Az here at this dealership in Jan. 2019 for a Honda Sport Hatchback. This was an easy and flawless transaction. The trade in value was I purchased in Az here at this dealership in Jan. 2019 for a Honda Sport Hatchback. This was an easy and flawless transaction. The trade in value was on point, the INTEREST rate was 3percent. Sales was professional. I visit from Az and bring my car in for oil service when in SA. Thank you NS Hond. More

I bought a new 2020 Honda Fit, unbelievable I was sold a car that had been damaged by hail, when I specifically asked for a non- damaged vehicle, same day after the sale I noticed the hail damage and bough car that had been damaged by hail, when I specifically asked for a non- damaged vehicle, same day after the sale I noticed the hail damage and bought that up to the sales representative, he said they'll repair the damaged and order the parts then I scheduled an appointment when they called me saying the parts came in and for me to bring the car to replace the broken parts which are both the tail lights and a molding, its has being 10 days and they still have my car parked on their lot I keep calling them and no answer, from this experience I don't recommend Northside Honda or the Northside Auto Group. More

Very disappointed how unresponsive this dealership was. Phone calls and emails were unreturned and ignored. I even tried to contact the sales manager and he didn’t return calls. I bought a vehicle at Ferna Phone calls and emails were unreturned and ignored. I even tried to contact the sales manager and he didn’t return calls. I bought a vehicle at Fernandez instead. They were very responsive. The only person who responded and tried was Clarissa Gomez. Kudos to her. More

Good dealership but watch out for finance I've had two buying experiences here, one when the dealership was Fiesta Honda and the other now that it is Northside Honda. Both times I received a I've had two buying experiences here, one when the dealership was Fiesta Honda and the other now that it is Northside Honda. Both times I received a good vehicle at a decent price. The first time I was satisfied with my experience in finance, the second time I was not. I've made multiple trips and calls to Northside to learn the status of a couple refunds from the last car. On one of the trips, they realized they had not yet refunded the old service contract as promised and did so. As far as the $500 left from the last GAP policy, I don't think I'll ever see it. The GAP company confirms they cut the check two months ago and the dealership already cashed it. Nobody in finance knows anything nor can they point me in the direction of somebody that can help. Overall I feel things were better when the dealership was Fiesta. More

The worst dealership in SAN ANTONIO. 100% Accurate. Northside Honda is THE WORST PLACE TO BUY A CAR!!! OMG, tell me why the finance manager after we left his stupid cubicle, and i went outside ready Northside Honda is THE WORST PLACE TO BUY A CAR!!! OMG, tell me why the finance manager after we left his stupid cubicle, and i went outside ready to LEAVE. he comes out four DIFFERENT times for me to sign papers he forgot about....sounds trusting eh? IM LITERALLY LEARNING HOW TO USE THE CAR, and this MAN KEEPS COMING UP TO ME FOUR TIMES Because he is a finance manager who doesn't know his paperwork. Plus paperwork was wrong he put down that i was going to be going for 15K Miles for 36months and the wrong payment. I agreed to 12K Miles for 36months. And he gave me a different price that is different by what i initialed to agree upon. ( i have NO CLUE where he got this quote FROM! outer space?!?!?!?! do you ALL NOT COMMUNICATE?!?!?!?!?! He put the wrong address on my paperwork and i told him that isn't the right one, he goes back to TALK back to me and say WELL we do not just put anything there you gave us something with this address. i open up his little yellow folder with my info and i take out my DL paper that they copied and showed him. Look that's my address. and he said WELL SOMETIMES THIS HAPPENS. yeah it happens but you can talk to me in a tone as if im the one who messed up. This guy doesn't have a clue what's going on, your corporate office doesn't know a xxxx thing, your salesman do not even know the horsepower of a 2.0 Accord, i mean what else? Why do you even have a business? im not one to complain but DAAAAAMNNN they did SUCH A HORRIBLE JOB!!!!! The finance man even forgot to get my down payment $$$. Worst idea ever to come here. i don't write reviews and talk openly in public about things like this but WOW WOW WOW they surprised me. im 1,00,000 UNSATISFIED. DO NOT GO HERE!!!!! since the finance guy forgot to take my downpayment he came outside to get me to come back. after he power walks to his office leaving me behind to go find him because of his mistake i found his little office.. that's how you treat your guests who go buy 30+ thousand dollar cars?? WOW im pretty upset. and i want to thank Northside Honda for making me HATE this place. I do not trust not a single one of them. thank you for ruining the fun time i was going to have in the car. you replaced it with negativity because of your customer service. wait there isn't any. Let me know if you need a honda i can help you get one from somewhere else. You will be 100% wasting your time i promise you that. They do not know how to do business and need a lot a lot a lot of help. Time is value, and your value is 100% wasted here. All i am for THEM is a commission for the managers and their salesmen. SoOOOo all in all i learned my lesson. do not give your money to hungry feens who only want their stupid commission and meet their sales goals. honestly for how rude they were i should have just walked out of that xxxxing place. Now i know better. Also i want to honestly take care of you guys. i do not want you to go through the things i went through. More

It was good! But not great! I went to Fiesta Honda and everything seemed smooth. Although it was smooth I felt as if the customer service was o.k. The salesman and the other sale I went to Fiesta Honda and everything seemed smooth. Although it was smooth I felt as if the customer service was o.k. The salesman and the other sales manager I worked with seemed like they only cared just enough to not seem like a's. This made every minute uncomfortable to a degree, I felt like all I was happy with was the car, the price a bit, and just felt awkward through the process when I was with these guys. The only saving grace I believe was... Angela at he food counter in the morning shift, Vicki at the reception desk and Christopher(salesman) that day. Nonetheless great price, both good/helpful and figity/awkward people. The old saying personality makes the company is true. And this place misses the mark but still gets 3.5 stars More

Poor financing experience Beware. Not there to help you buy and finance a vehicle as an honest business. You need an experienced person in purchase and finance or you will wa Beware. Not there to help you buy and finance a vehicle as an honest business. You need an experienced person in purchase and finance or you will walk out without your shirt. They are there to maximize the profits at every turn. They ware you down with extended wait time and slick operators. Not for someone looking for an honest turn on your dollar. More

Check your "new car" Check your brand new cars before leaving!! Customer service was good they made sure I was happy with everything but all that great service went out th Check your brand new cars before leaving!! Customer service was good they made sure I was happy with everything but all that great service went out the door when i drove off with my brand new car , after a couple of days one of my friends noticed a scratch on one of my rims on the driver side and when I looked closer I found both my drivers side rims were scratched and of course I took the car in to get it looked at and they took pictures but said they would contact me in a couple of days to let me know what was going to get done and of course they did not answer my emails after several days and kept saying they would look into it and get back at me. after several weeks they finally responded and said I made those scratches and that they weren't going to do anything about it. So my advise, even though you might be buying a brand new car make sure it is not damaged anywhere because they will do nothing about it after you leave. More

Dishonest A very dishonest team! Between the final negotiated price to actual signing of the contract, they increased the purchase price and tried to explain A very dishonest team! Between the final negotiated price to actual signing of the contract, they increased the purchase price and tried to explain that it was for internal purposes and my final cost should be the same, unfortunately it was not! Stay away from this dealership! There are 2 others in the San Antonio area who are willing to take your business. More

Very happy with my first car purchase Sasha went out of the way to Get me into a car for a very great and affordable price . This was my first car purchase on my own and I wouldn’t have be Sasha went out of the way to Get me into a car for a very great and affordable price . This was my first car purchase on my own and I wouldn’t have be able to get it without her working some magic and getting it to a affordable price ! Will definitely be returning for another car purchase soon! More