Northside Honda

Oil change Got my oil changed. They did it. Nothing bad nothing great I wish the waiting room was more like the north park dealerships. They had food and drink Got my oil changed. They did it. Nothing bad nothing great I wish the waiting room was more like the north park dealerships. They had food and drinks available for free More

Buying car and bad service I bought tow used pilot and one brand new. They gave me one the quote on price, but on the contract they monopolized the price when I asked why I did I bought tow used pilot and one brand new. They gave me one the quote on price, but on the contract they monopolized the price when I asked why I did not get my answer. I wish I never gone there. I charged more than should be. I have the quote for a car that I check but I bought a car with same features with different price on contract. Now you can judge More

SERVICE ISSUE I took my FIT in because the air pressure light was on and the oil change light had to be reset. I got there right when they opened on a Saturday and I took my FIT in because the air pressure light was on and the oil change light had to be reset. I got there right when they opened on a Saturday and was taken right of way. I only had to wait an hour. Thank you for awesome service ! More

No customer service From the moment I had been contacted by fiesta I had been pushed aside. For example when I arrived thinking I was talking to a sales rep I was pushed From the moment I had been contacted by fiesta I had been pushed aside. For example when I arrived thinking I was talking to a sales rep I was pushed aside. I was treated like like I wasn't important when one of the donts is you take care of the customer that arrived first not push him off to another salesman wrong answer. Made me feel unimportant. They don't listen to you when you don't have a down. Then I had surgery in January for a hernia so I missed two months of work. The salesman didn't listen to the customer . And then they had Ford F-150 they didn't even inspect but they had it on their website. They need to listen to what customers are saying More

Our third Honda from Fiesta This is our third Honda from Fiesta dealership. Was in & out in less than two hours. Oscar was professional and provided great service. Will be back This is our third Honda from Fiesta dealership. Was in & out in less than two hours. Oscar was professional and provided great service. Will be back More

Professional, courteous and thorough Had to have major repairs which required overnighting parts. Received a loaner car for 3 days. Alena was very helpful and contacted me about the pro Had to have major repairs which required overnighting parts. Received a loaner car for 3 days. Alena was very helpful and contacted me about the progress of the repairs. More

They help me understanding my complex CRV-Touring car I always get answers on my questions. Some of the employees understand the inner workings of the complex dash board settings which at times can be i I always get answers on my questions. Some of the employees understand the inner workings of the complex dash board settings which at times can be intimidating to us. I only wished they gave classes at the time of purchase regarding these settings. A one on one presentation is given but who remembers what they say when you just made such a big purchase? Otherwise, we love the Touring CRV! It's fantastic and we love to travel in it. We have noticed a change in personnel lately and when it changed hands a few years ago. We also live 5 minutes from this dealership! So convenient! More

Bad Customer Service Terrible. Once the deal is done so is the good service. Bought my car a year ago 3 months in they recommend that I get new brake pads. Take the car Terrible. Once the deal is done so is the good service. Bought my car a year ago 3 months in they recommend that I get new brake pads. Take the car to my mechanic, I was at the dealership for service because I bought the service package (more on this in a minute). My shop says that the brakes are only half way through the life of the wear on them. So ok make a note that this dealership tried to get me. A car wash comes with the service and believe me if it wasn't free I wouldn't waste my time. I would rather take it to a fundraiser car wash than pay for the wash. I have asked for a call from the finance manager to discuss what to do with my remaining service since I am moving and there is no transfer mechanism to transfer them to another dealer. I was told that I needed to come in and fill out a form. I am moving... can the form be emailed to me? No you have to come in and fill it out. So I show up. Ask to speak to someone in finance, and now told no one is available. I am handed a form and asked to fill it out and fax it back. "So it could have been emailed to me?" I ask. Receptionist says she doesn't know not her department. Cool, can I speak with whoever s department it is. No they are unavailable. I bet if I was buying a car someone would talk to me. I get better service from the shade tree car dealership I bought my 1999 Tahoe at 7 years ago, and they have no vested interest in me as a customer. This dealership never calls me back. After the brake incident I asked to have a service manager call me so I could see what happened, crickets. I have called the finance manager and left a message, twice, crickets. They can send me emails about cashing in the equity I have on my car or whatever they want to do to try and get me back in the buyer seat again. Never going to happen. I wont step foot back in this place for service or purchase another vehicle. More

They fixed it After fixing the gas snesor in the gas tank, some gas got onto the carpet. I returned the next day to tell them about it. Immediately they gave me a l After fixing the gas snesor in the gas tank, some gas got onto the carpet. I returned the next day to tell them about it. Immediately they gave me a loaner car, took my Pilot to the detailer and had the entire interior cleaned and made sure it was completely void of any gas odor. I couldn't have asked for a more satisfactory end to a mistake. Thanks Alicia and everyone in Fiesta Service More

recently had 2 oil changes done they did an excellent job, they were efficient, the treats were good and the staff was friendly. They have a new service manager that is right on po they did an excellent job, they were efficient, the treats were good and the staff was friendly. They have a new service manager that is right on point More