Northside Honda

Benson Honda: a nice place to buy a car or two or three I bought 3 more cars from Benson Honda thanks to my superior salesman Rob Drury! I took my daughter to get her first car and I was trading in my 2015 I bought 3 more cars from Benson Honda thanks to my superior salesman Rob Drury! I took my daughter to get her first car and I was trading in my 2015 pilot for a smaller car. I really didn't know what I wanted for myself; planned on a civic for my daughter. Anyway my salesman Rob Drury spent all day with us on 3 separate occasions, literally. He was very patient, professional, knowledgeable and offered some very useful advice. We ended up getting a civic and an accord and just like last time in 2014 everything went perfectly with minimal negotiation and a very fair deal. The floor manager gave us everything we wanted at the price I was willing to pay and the finance department was incredibly efficient. I left happy and of course my daughter was thrilled. My wife felt left out, so less than a week later we went back to Benson Honda to get the windows tinted on both cars, and Rob Drury spent another day with us, and he was again perfect. We test drove the CRV, and Accord, but my wife wanted to trade in her van and get the new 2016 Pilot which was has limited availability currently. Rob was able to find us exactly what we wanted and the manager gave us the deal we wanted so we were all very pleased with the process. After the sale Chelsea in customer relations continued to impress me by ensuring that we had everything we were promised (we had to get some options installed the next week.) When you go looking for a new or used car be sure you start with Benson Honda and ask for Rob Drury and find Chelsea (trust me on this one guys). You will be glad you did and you will appreciate having them both helping you. I almost forgot to mention Kaileigh also in customer relations who helped schedule the tinting on the civic and accord. She was also very nice and patient with me, and helped me decide on the right tint darkness: tougher decision than you might think. One last thing is their brand new showroom and service dept. Everything is so nice and new, and buying a car can take some time so it's really convenient for anyone with or without children to be able to sit comfortably with free cookies, soda and coffee while waiting. More

False advertising and pushy salesmen Visited there recently in search of a specific model of vehicle. Advertisements heard over the radio and seen online said that they would beat any pri Visited there recently in search of a specific model of vehicle. Advertisements heard over the radio and seen online said that they would beat any price. This, however, was not the truth. After testing driving and figuring out the exact model with the exact features that we wanted we began the negotiations. Our salesmen did not seem very motivated or knowledgeable about the vehicle that we were interested in and appeared to be reluctant to help us negotiate a price, stating "He (sales manager) would never go for that", despite the fact that another local Honda dealership offered the EXACT SAME vehicle with the same add-ons for a lower price. Since I was in no hurry to buy I began to leave. I was stopped at the door by the salesman who was helping us and also the sales manager. Typical tag-team sales pitch. He pretended to like he was interested in meeting me closer to my desired price, however, he made no real effort. He kept going on about "he" payed for the window tint (that is a factory install), and "he" payed for the interior protectant and explained that no other Honda dealership does that (I found that most do at no extra charge). And he kept going on and on about "rail dust" and how "he" ensured the vehicle was cleaned after arrival to the dealership (most dealerships will clean the inside and outside of the vehicle you purchase while you're completing the paperwork. After leaving that dealership we went to another Honda dealership just down the road and found the EXACT SAME vehicle with the exact same features for $5500 less! And the salespeople were a delight to work with. More

It went great! Dennis was super helpful and not too pushy. The process was very easy and went very smoothly. I was surprised about how quick and easy it all went.. I Dennis was super helpful and not too pushy. The process was very easy and went very smoothly. I was surprised about how quick and easy it all went.. I would definitely go back! More

Service Dept is great! i came into this dealership instead of my usual because it was close to work. I have a year old Honda that got a dead battery and I had no choice but i came into this dealership instead of my usual because it was close to work. I have a year old Honda that got a dead battery and I had no choice but to replace it through autozone. I came a few days later to this dealership and they agreed to reimburse me my money for the battery and fix the warning lights that came on after my dead battery. the service was above what I expected and I will rec this dealership. Tobin and Greg are awesome! More

No return calls I purchased an used vehicle over a week ago, finance department completed the paperwork stated it would be sent to my credit union within a few days. I purchased an used vehicle over a week ago, finance department completed the paperwork stated it would be sent to my credit union within a few days. Well 10 days later and my credit union still does not have the paperwork from the dealership. I have made 5 attempts to reach the finance department, in which I left 2 messages, talked with Lori who stated she would check the status and call me back. I even requested to talk with the manger only to be sent to his voicemail and no call back from him either. What should have been an easy answer to a question has turned into a nightmare and I still have no answer as to why this process is taking so long. I'll never do business with this company again!! More

Sold a Defective Car Good afternoon, I tried reaching out to the Benson dealership I purchased my vehicle from, but the assistance given was not up to my standards. I wil Good afternoon, I tried reaching out to the Benson dealership I purchased my vehicle from, but the assistance given was not up to my standards. I will try to give the short version of my experience. Last Wednesday, June 10th, I purchased a used VW CC 2010 from Benson Honda. Test drive went great, and purchase experience was fine, but what happened after is my concern. I drove the car home and started to notice a tug on the transmission going into/out of first gear. I would release the brake pedal and the car would jerk on it's own, non stop. I took the car back to Benson the next day and they told me they wouldn't be able to take it a VW dealer till Friday. I said that's fine, but I do not want to drive this vehicle, it's not safe. A few hours later they had informed me it was taken to VW Alamo Heights. Alamo Heights said everything checked out just fine, but to drive in sports mode to alleviate the problem. In my mind I was thinking I shouldn't have to alter my driving experience for something I just bought 24 hours prior. I went along with the diagnosis and tried sport mode, issue still persisted. When I looked at the paperwork, I noticed the date and mileage were before all before my purchase date. Benson Honda had taken in my vehicle for the SAME exact issue I was concerned with. I was informed by Benson that because VW checked out the car and said it was ok, they went ahead and deemed the car suitable to sell. The problem I have though is Benson thought well enough to take the car in for said issue, but they were satisfied with VW saying everything was OK. I went back to Benson with this information and I was repeatedly told to deal with VW, that it was no longer Benson's issue. I did have the used sales manager reach out to me earlier this week trying to assist me, but he offered to pay for the repairs (which were no cost thanks to extended warranty I purchased) and to give me a vehicle to drive while my car was being worked on (I already made arrangements ). I contacted the general manager of this incident and got no reply from him. The main issue I have is I was sold a car that knowingly had a defect. Then when I found said defect I was told to deal with VW on my own. The car needed a whole new computer for the transmission and I have not yet been able to drive my car. I am hoping this message gets seen by the right individuals and handled appropriately. More

RUDE AND WAITING TOOO LONG FOR RECALL PARTS You guys are the worst in the Service Center. I called on March 16, 2015 for a Recall Notice. I waited. I called back about 2 weeks ago and I was t You guys are the worst in the Service Center. I called on March 16, 2015 for a Recall Notice. I waited. I called back about 2 weeks ago and I was told not to call and that I will get a call when the parts come in. There was a back order for my parts. xx !!!! I called today and I find out by another gentleman that I was NOT in your system for making the call on March 16, 2015. Why is that !!!! Then it's going to take ALL Day to replace my parts. IT only takes 3 hours to do the work. I spoke with another dealership and that is what they told me. I WILL NOT RECOMMEND BENSON HONDA TO ANYONE !!!! I will take my business elsewhere.... More

Not a good experience Went to Benson to purchase an LXS coupe in red. Not only was I told over the phone it was in stock, but they would accept my offer of 23500.00 drive o Went to Benson to purchase an LXS coupe in red. Not only was I told over the phone it was in stock, but they would accept my offer of 23500.00 drive out. I told them I would drive in from Corpus and buy that day. The manager Jason was going to hold the keys for me. When I got there it took more than 30 minutes to find the car. I was then told they didn't have the red only the blue!! I asked why they hadn't known that before I drove all the way in and the "manager" said the inventory must hadn't been updated. That to me was an incompetent excuse. They offered to trade for one but it would have an additional pricing of 1200.00 dollars because of extra equipment or I could just buy the blue one for 800.00 more.Typical car salesman dishonesty. The sales person looked confused and asked another sales person what an LXS was? Considering this was a pre-determined deal it should have been an easy experience. He then suggested I get lunch while they try to come up with a solution. I ended up leaving and buying at Fernandez. They may have a new building, but definitely the same old car tricks. More

full of deception I was with honda benson since I moved here in San Antonio. At first I was satisfied maybe because someone or one of the service technician was honest. I was with honda benson since I moved here in San Antonio. At first I was satisfied maybe because someone or one of the service technician was honest. Well he moved out. that's when I started to have problems. They will fool you in telling you that you need to fix this and fix that or change this or that even though the parts are good. And for the price of service is so high. I made a comparison and I saw the difference. I made a better business bureau complaint. More

Process was a breeze!!!! Vivian, Chris, and Claudia were awesome. All so personable and very helpful. If you want an excellent customer service experience and the feeling of n Vivian, Chris, and Claudia were awesome. All so personable and very helpful. If you want an excellent customer service experience and the feeling of no pressure...just having a conversation with a good friend ASK FOR VIVIAN she will take care of you! More