Northside Honda

This dealership is a perfect example of why people dread shopping for cars! When I arrived no one greeted me. I basically walked around with my aging mother for 35 minutes before walking in and waiting anot shopping for cars! When I arrived no one greeted me. I basically walked around with my aging mother for 35 minutes before walking in and waiting another 10 minutes for a sales person. The store was NOT busy. Julio was very helpful and was with a customer at the time but said he would also help us. All I wanted was a basic Civic new for my mother. I had a price quote from Benson and after we were shown the one she wanted we got a price of 2300.00 more than what was quoted! Julio said it was because of the additional accessories. The prices for things we didn't need were ridiculous. 499.00 for a pinstripe and 499.00 tint didn't make sense. 1200.00 for a spoiler! I mean who are they kidding. I asked to speak to a manager, Chuck who was condescending and completely clueless tried to claim everyone charges the same and it's set pricing. That's funny coming form a dealership that says they negotiate. I showed him the pricing I was quoted directly from them and he just laughed and said "we gotta get you here somehow". Wow! So lying to a customer and having them drive all the way in under false pretenses is their practice of doing business. Whatever happened to being honest? Whatever happen to putting the customer first? I guess Benson Honda thinks they're above that type of treatment. My mother did get her Civic that day from another Honda dealership that was professional and didn't need to lie to get the sale. Thanks Gunn! More

First of all, I can't believe this place has more than 4 stars. Don't trust other people's reviews here. I think the one really accurate is NavaidRafiq's review on http://www.dealerrater.com/dealer/ than 4 stars. Don't trust other people's reviews here. I think the one really accurate is NavaidRafiq's review on http://www.dealerrater.com/dealer/Benson-Honda-review-1610/. After I read NavaidRafiq's complaints, everything starts to make a sense. I can see a pattern there. What is described there must be a tactic to deal with their customer. In a very clever and confusing way, the total cost will be more than MSRP at the end. I guarantee you that you don't even notice it if you are not careful. A finance manager won't answer to your questions clearly either. I was lucky since my wife caught that because monthly payment is little higher before actually sign on the final documents. Somehow, my trade-in price wasn't applied and hidden into unorganized handwritten document. Even after we caught this, they still try to deal more. I understand that a deal can go bad, but their attitude makes me really mad. And, the situation was getting worse since they misplaced my car keys for the trade-in. I am not sure how other people can see this place with professional sales people. They would be look better in a flea market. After hours of tormenting, we were sitting there another hour until they return my key back. Although, they offered us a ride, but we refused it. What are we going to do next day without a car? When my wife refused the ride, the sales person we dealt with jumped on us right away. He said, "my car is $19,000 one, what's wrong with that?" Probably, you can understand what it means without my explanation. If you want to go to Benson, you need to bring at least $19,000 worth of trade-in.... I understand he would be frustrated since he failed to close the deal, but I don't think he has a right to say so. He is the one who failed to calculate the cost correctly and messed up the deal. More clearly, missing keys is really a stupid mistake can't be happen in a dealership like this. But, they don't seem to be sorry at all. I even heard some sales people said 'bad day!' They were cursing at us... speechless! They don't even have a key box to keep their customers' keys! All I just wanted was to get out of there as soon as possible. But, they will hold you there as long as they possibly can either intentionally or not. Overall my experience with them was a nightmare! Believe me, I wasn't paid by them to write this review. I strongly recommend this place to try at least once since you will learn an important lesson which is priceless. More

I was happy and glad that I went to this dealership to get my new Honda Accord. I was helped by Vivian and she took care of all my requirements. I would recommend her to everyone. get my new Honda Accord. I was helped by Vivian and she took care of all my requirements. I would recommend her to everyone. More

Have been avoiding buying a used car for a few years because I'm never sure if I'm working with an honest dealer or not. It's difficult to trust I'm buying a good used product, especially a vehicle I ne because I'm never sure if I'm working with an honest dealer or not. It's difficult to trust I'm buying a good used product, especially a vehicle I need to rely on. Benson Honda helped put my mind at ease. From the beginning to the end Benson Honda took care of everything. Truly a professional dealership and look forward to using them again in the future. Thanks Benson Honda! More

My salesperson was very nice and a complete sweetheart. We were able to come to a compromise on the price rather quickly. Our finance associate was very friendly and helpful. Overall a great car buying exp We were able to come to a compromise on the price rather quickly. Our finance associate was very friendly and helpful. Overall a great car buying experience. More

It was a Great experience at Benson Honda. Caroilna Amaya is just a Joy to work with. She gives every effort to get you just what you want and listens to you wants and needs. She makes it a smooth and Amaya is just a Joy to work with. She gives every effort to get you just what you want and listens to you wants and needs. She makes it a smooth and painless event to buy a car!!!!!! I will Definitely buy my next car from Carolina!!! More

My experience in buying a new car at the Benson Honda dealership was smooth and pleasant. The sales rep. was very nice, sweet and attentive to what I was looking for in a vehicle and made sure that I was dealership was smooth and pleasant. The sales rep. was very nice, sweet and attentive to what I was looking for in a vehicle and made sure that I was satisfied with all the features of the car. The paperwork and financing process was interesting and served to better inform me of my options as far as insurance plans, payments, etc. I thought that the whole idea of getting a new car would be accompanied by a massive headache, but I can honestly say that the whole event was definitely worthwhile and I am extremely satisfied with my car thus far. I plan on keeping my vehicle for years to come and would proudly recommend any family or friends to this establishment and stress that they too hop on board the "Honda Express" and get a car that represents comfort, style and most importantly safety.Thanks Honda. Happy Holidays! More

My experience at Benson Honda was very convenient and satisfying! Chelsea worked with me all the way and over every speed bump! (No pun intended) ;) I love my Volkswagen Tiguan and I couldn't have th satisfying! Chelsea worked with me all the way and over every speed bump! (No pun intended) ;) I love my Volkswagen Tiguan and I couldn't have thought of picking any other dealership. I cant wait to return! More

I had the best experience that I have ever had at a I had the best experience that I have ever had at a dealership when I came across georgette Christian who was the most caring and sincere sales consu I had the best experience that I have ever had at a dealership when I came across georgette Christian who was the most caring and sincere sales consultant that I have ever met and will definitely be buying there because of her. More

Worst dealership in SA. Non-professionals!!! Avoid We Worst dealership in SA. Non-professionals!!! Avoid We were called by the dealership mutiple times claiming that they can beat anybody's price by $500 Worst dealership in SA. Non-professionals!!! Avoid We were called by the dealership mutiple times claiming that they can beat anybody's price by $500 so we went there for trade in our old odyssey. They wasted our 5 hours during which they appraised our old car and let us test drive the new one. When they brought up the numbers at the end after long wait then it would be a shocking one. They put their car at 41K (for which we had an offer of 34K) and our car for RIDICULOUS amount of $2000 (valued at $9000 on KBB that we finally sold via craigslist for $8000). They are bunch of idiots who don't know how to run the business. That sales manager was rigid with blank face - didn't look he wanted to sell his car. He never tried to get our business and he let us go by changing his statement "We can beat anybody's price if it is reasonable" - quite idiotic phrase with no sense from a school boy. More